Listen, it’s a Dunkin. How great can it be? WRONG. That’s what I thought at every other dunking I’ve been to. But this Dunkin? The crew is so friendly, they are kind and fun to chat with. The drinks? Immaculate. Pretty. Stupendous. TASTY. The food??? Nothing compares. This Dunkin has changed me. I was once a “every once in a while” dunking enjoyer. I am now a “3-4 time a week maybe more” Dunkin enjoyer, and it is LITERALLY all because of this specific Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Michele Cronsell
Stella, in the drive-thru is amazing! She welcomes me by name everyday and knows my order. She asks about people in my family and is such a wonderful employee. You've got a gem.
Rosa Chavez
Sunday 8/17/2025 - 8:08pm I went thru the drive thru for an iced Carmel coffee. I didn’t taste it til I got home. Came home and it tasted funny and had my brother to taste it and it was hazelnut. I’m allergic to hazelnut so I had to take medicine, I’m glad it was just a lil sip so it wasn’t bad. I called to complain because it could’ve been worse. The dude was rude and proceeded to say he hasn’t an order for that. Instead of taking the situation serious he was just rude. Completely upset with this experience.
Atmosphere: 1
Food: 1
Service: 1
Hetal Surati
Best bagel i had here compared to other DD I been too.. staff is really good and prepare all foods at the best!!!
Atmosphere: 5
Food: 5
Service: 5
Hannor Bonannor
Went here this morning for food and coffee through the drive thru (was starving) and my food was ice cold when I grabbed it while leaving the parking lot. Super disappointing because I still needed to eat it (was gross)
Atmosphere: 3
Food: 1
Service: 3
Miriam Reynoso
When I asked a simple question about the order instead of assisting me, they responded with attitude and rolled their eyes. It felt like I was bothering them. This level of disrespect is unacceptable in any customer-facing role.
Atmosphere: 1
Food: 1
Service: 1
Terri Hughes
There is ONLY one lady who has the best customer service in the morning, which is the Hispanic girl who ALWAYS is friendly. This is USED to be a good place, but this place has quickly gone downhill. I assume the owner and some family members work here, and I must say that sometimes you have to hire outside your family. The guy on the menu sounds like he doesn't want to be there and rude and rushes you and never says morning in a friendly way. The older Indian lady always gets my order wrong because they are always rushing. They toast your bagel until it is brick and unchewable. It doesn't make sense. Never go in the afternoon it gets worse, the young Indian girl messing up on my orders because she stays her phone. Nothing tastes fresh in the afternoon. Oh, never go on weekend they hand you a bag all torn up and just throw it to you. CLOSE MY BAG. At least reopened, and sticking your hand in my bag is so nasty. They are all in a hurry to make money being rude and messy. And water doesn't clean your hands. If you don't use soap, which you should not be at home, you're serving people food and stop sticking your fingers in customer's cups when making coffee. Wear gloves, that is how people get sick. Maybe the Health Department should go over training.
Atmosphere: 1
Food: 1
Service: 1
Rae Sanch
This Dunkin charges their customers $2 for a cup of water. Seems greedy to charge $2 for a cup of water when I am paying for a $4 coffee. They lost my service today all to make an extra $2 off a regular customer.
Service: 1
Sultonmurod Shakarov
I do not recommend this place at all. Dunkin’ Donuts are not fresh and iced coffee is not drinkable. They could not prepare the Iced coffee which I ordered. Indian man at the front desk is rude and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Carolann
how are they all going to the bathroom all day long? ? men's room was locked. Did not have a sign on it women's room said out of order asked if needed a key for the bathroom lady said "oh it doesn't work." ? that kind of just seems like an excuse not to clean the bathrooms and not let your paying customers use them. ? coffee was hot. Didn't seem like there was much happiness behind the counter, but that seems to be the norm for American now. Kind of sad.
We went to buy donuts and this is what we got, it’s 7AM in the morning!! Why do they look this so early in the day. Also we asked for 6 donuts, we got 5 instead!!
Atmosphere: 4
Food: 2
Service: 4
Nina Chavez
We walked in, nobody greets us. They have us wait about 6 minutes. NO LINES. NO DRIVE THUR. Workers are talking and gossiping. We patiently wait, did not want to interrupt them. They then finish and come over to just greet us rude. To top it all off , my large latte falls inside the lobby. My drink was wet and sloppy, on the outside of the cup, when I reached to grab it, it slipped out my hands. I clean the mess I spilled. Only me with no workers help. No mop offered, no rags. I ask if it was possible to remake my drink. I even asked for a medium or small, instead of a large to be remade. Manger cuts me off and says “yes ma’am you can order whatever size you want since you’re paying for it.” I was shocked. He then continued “yeah I don’t want them to take it out of my paycheck for a drink you dropped” I never leave reviews but this place is just horrible. I did not want anyone else to go through that. Floors were not swept, tables were just awful nasty. Nowhere clean to sit. I regret coming here and wasting money and time. I always enjoy going to the Dunkin on Douglass. Perfect service always, 2 minute drive from this location. Or just go to Starbucks.
Food: 1
Anmar Hayel
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
William Unyi
Nice new Dunkin that’s getting ready to be open 24-hours.
Listen, it’s a Dunkin. How great can it be? WRONG. That’s what I thought at every other dunking I’ve been to. But this Dunkin? The crew is so friendly, they are kind and fun to chat with. The drinks? Immaculate. Pretty. Stupendous. TASTY. The food??? Nothing compares. This Dunkin has changed me. I was once a “every once in a while” dunking enjoyer. I am now a “3-4 time a week maybe more” Dunkin enjoyer, and it is LITERALLY all because of this specific Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Stella, in the drive-thru is amazing! She welcomes me by name everyday and knows my order. She asks about people in my family and is such a wonderful employee. You've got a gem.
Sunday 8/17/2025 - 8:08pm I went thru the drive thru for an iced Carmel coffee. I didn’t taste it til I got home. Came home and it tasted funny and had my brother to taste it and it was hazelnut. I’m allergic to hazelnut so I had to take medicine, I’m glad it was just a lil sip so it wasn’t bad. I called to complain because it could’ve been worse. The dude was rude and proceeded to say he hasn’t an order for that. Instead of taking the situation serious he was just rude. Completely upset with this experience.
Atmosphere: 1
Food: 1
Service: 1
Best bagel i had here compared to other DD I been too.. staff is really good and prepare all foods at the best!!!
Atmosphere: 5
Food: 5
Service: 5
Went here this morning for food and coffee through the drive thru (was starving) and my food was ice cold when I grabbed it while leaving the parking lot. Super disappointing because I still needed to eat it (was gross)
Atmosphere: 3
Food: 1
Service: 3
When I asked a simple question about the order instead of assisting me, they responded with attitude and rolled their eyes. It felt like I was bothering them. This level of disrespect is unacceptable in any customer-facing role.
Atmosphere: 1
Food: 1
Service: 1
There is ONLY one lady who has the best customer service in the morning, which is the Hispanic girl who ALWAYS is friendly. This is USED to be a good place, but this place has quickly gone downhill. I assume the owner and some family members work here, and I must say that sometimes you have to hire outside your family. The guy on the menu sounds like he doesn't want to be there and rude and rushes you and never says morning in a friendly way. The older Indian lady always gets my order wrong because they are always rushing. They toast your bagel until it is brick and unchewable. It doesn't make sense. Never go in the afternoon it gets worse, the young Indian girl messing up on my orders because she stays her phone. Nothing tastes fresh in the afternoon. Oh, never go on weekend they hand you a bag all torn up and just throw it to you. CLOSE MY BAG. At least reopened, and sticking your hand in my bag is so nasty. They are all in a hurry to make money being rude and messy. And water doesn't clean your hands. If you don't use soap, which you should not be at home, you're serving people food and stop sticking your fingers in customer's cups when making coffee. Wear gloves, that is how people get sick. Maybe the Health Department should go over training.
Atmosphere: 1
Food: 1
Service: 1
This Dunkin charges their customers $2 for a cup of water. Seems greedy to charge $2 for a cup of water when I am paying for a $4 coffee. They lost my service today all to make an extra $2 off a regular customer.
Service: 1
I do not recommend this place at all. Dunkin’ Donuts are not fresh and iced coffee is not drinkable. They could not prepare the Iced coffee which I ordered. Indian man at the front desk is rude and unfriendly.
Atmosphere: 1
Food: 1
Service: 1
how are they all going to the bathroom all day long? ? men's room was locked. Did not have a sign on it women's room said out of order asked if needed a key for the bathroom lady said "oh it doesn't work." ? that kind of just seems like an excuse not to clean the bathrooms and not let your paying customers use them. ? coffee was hot. Didn't seem like there was much happiness behind the counter, but that seems to be the norm for American now. Kind of sad.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nice place
Atmosphere: 5
Food: 5
Service: 5
We went to buy donuts and this is what we got, it’s 7AM in the morning!! Why do they look this so early in the day. Also we asked for 6 donuts, we got 5 instead!!
Atmosphere: 4
Food: 2
Service: 4
We walked in, nobody greets us. They have us wait about 6 minutes. NO LINES. NO DRIVE THUR. Workers are talking and gossiping. We patiently wait, did not want to interrupt them. They then finish and come over to just greet us rude. To top it all off , my large latte falls inside the lobby. My drink was wet and sloppy, on the outside of the cup, when I reached to grab it, it slipped out my hands. I clean the mess I spilled. Only me with no workers help. No mop offered, no rags. I ask if it was possible to remake my drink. I even asked for a medium or small, instead of a large to be remade. Manger cuts me off and says “yes ma’am you can order whatever size you want since you’re paying for it.” I was shocked. He then continued “yeah I don’t want them to take it out of my paycheck for a drink you dropped” I never leave reviews but this place is just horrible. I did not want anyone else to go through that. Floors were not swept, tables were just awful nasty. Nowhere clean to sit. I regret coming here and wasting money and time. I always enjoy going to the Dunkin on Douglass. Perfect service always, 2 minute drive from this location. Or just go to Starbucks.
Food: 1
Bad customer service
Atmosphere: 1
Food: 1
Service: 1
Nice new Dunkin that’s getting ready to be open 24-hours.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Cofee, Donuts
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