Professional and amazing service. Yvonne was very kind and patient with us in the drive-thru. She made sure that our order was correct and gave us endless positive service.
Atmosphere: 5
Food: 5
Service: 5
Danielle Davies
HOPING THE MANAGER SEES THIS
A ton of people behind the counter, 3 just for making the sandwiches. another 3+ for everything else. It works for portillos but not here
Very inefficient since they take turns standing around waiting for the person before them to finish their part. While a handful of us wait for our food.
Because of this, a simple tuna unwich they made incorrectly. Every single time I've ever ordered one it came with tomatoes and the avocado spread and they did not include that. Because of this it was the blandest thing I've ever had. Even the tuna didn't really have flavor. I was on a short lunch break and didn't have time for them to remake it. So I asked for extra mayonnaise just to try to get through the sandwich
Never seen Jimmy John's this slow. From order to getting the sandwich was 7 minutes. If it was just one person doing the sandwich all the way through for each person, it would be twice as fast, less for payroll, And less incorrect orders.
And The water tasted terrible from the dispenser. Not sure if the water source is bad or if the machine just hasn't been cleaned
Food: 2
Service: 2
Rich James
Numerous times I’ve ordered the exact same sandwich from this location. Comes with the same directions every time. There doesn’t seem to be a problem with insuring the right ingredients are included.
The recurring issue is that I have always ordered a 16” Gatgantuan cut in half. And there seems to be someone working there that doesn’t understand that it means cut the entire thing in half, and only sends me an 8” gargantuan.
Sorry but I’m not spending $25 on an 8” sandwich! Either pay attention to the details, or find another line of work. Possibly something that doesn’t require thought
Food: 4
Service: 1
Brittany Miller
Very nice and friendly. Food is fresh!!!!
Atmosphere: 5
Food: 5
Service: 5
Kelly Ginn
happy customer all thanks to andrew’s sister with great customer service🙏
Matt D
I really hate to do this! They ran out of napkins. The tables were covered in debris and were not cleaned in the 30 minutes we were there. There was no toilet paper in the all gender bathroom thankfully I didn’t need any. What a dump!
Atmosphere: 1
Food: 3
Service: 2
Jennifer Daddio
This place was a total mess today. Tables were filthy, bathrooms were trashed, and had no toliet paper. Oh, no lids for your drinks and no napkins. If this were my store I'd have some serious conversations with the crew. Do better.
Atmosphere: 1
Food: 3
Service: 2
Dave N
Ordered catering for my staff. The manager was a great help and food was delivered freaky fast
Hannah S
Absolutely terrible. Never gets order correct. Why spend 10 dollars on a sandwich you'll never eat. Never will return. I want my money back but the restaurant will refuse. They always do
Atmosphere: 1
Food: 1
Service: 1
Desiray Mangan
Used to be a regular Jimmy Johns customer and frequented this location, but after numerous horrible experiences, we will be taking the extra couple of minutes to head down to the Batavia location where the staff seems to actually care about their customers and product they sell. Mine and my husband's go to order is simple and it's somehow wrong each time. Delivery is never freaky fast. And the service from those inside, including both assistant and store managers is completely absurd. As a manager of an establishment myself, I am truly embarrassed for whom this location put on their front line. Do better.
Staff at this location is just terrible. We were loyal customers but after this last failure of an order we are done, called and the manager could have cared less. Good luck to the owner.
Kid-friendliness: No, the staff there acts immature and the environment is not suitable for anyone looking to have a nice meal.
Atmosphere: 1
Food: 1
Service: 1
Mario Sanchez
I had my order stolen and the manager on shift was more than happy to resend me my food and hand deliver it himself! Thats customer service fellow big backs! 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Anthony Caruso
Friendliest Staff of any Jimmy John’s I’ve ever visited. I’ve been coming here for a long time. Never had any issues. I’ll make requests are always met and they never skimp on the Ingredients. A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vito
Liz
Ordered in App - 1/3 of the drinks were wrong - bread was stale (was so hard that I could actually tap on it) - one sandwich was a favorite (extra protein) and it had 3 (yes 3) pieces of meat for $9+! Seriously wasted $33 (with delivery and tip). BEWARE - spend your hard earned $ elsewhere :(
Food: 1
Service: 1
elida ramos
I had to speak to the manager, Yvone, due to thinking both sandwiches being made incorrectly. Turns out only 1 sandwich was missing the bacon n I ordered the other incorrectly. My own mistake. She did hear me say I don't eat pork, so she offered to remake both sandwiches for me, keep the sandwich missing bacon, n give back the ham, n get the sandwich I intended to pick up! She so didn't have to remake my sandwich since it was totally my mistake, but was so considerate n did. Thank you Yvonne, I will definitely be returning!!
Professional and amazing service. Yvonne was very kind and patient with us in the drive-thru. She made sure that our order was correct and gave us endless positive service.
Atmosphere: 5
Food: 5
Service: 5
HOPING THE MANAGER SEES THIS
A ton of people behind the counter, 3 just for making the sandwiches. another 3+ for everything else. It works for portillos but not here
Very inefficient since they take turns standing around waiting for the person before them to finish their part. While a handful of us wait for our food.
Because of this, a simple tuna unwich they made incorrectly. Every single time I've ever ordered one it came with tomatoes and the avocado spread and they did not include that. Because of this it was the blandest thing I've ever had. Even the tuna didn't really have flavor. I was on a short lunch break and didn't have time for them to remake it. So I asked for extra mayonnaise just to try to get through the sandwich
Never seen Jimmy John's this slow. From order to getting the sandwich was 7 minutes. If it was just one person doing the sandwich all the way through for each person, it would be twice as fast, less for payroll, And less incorrect orders.
And The water tasted terrible from the dispenser. Not sure if the water source is bad or if the machine just hasn't been cleaned
Food: 2
Service: 2
Numerous times I’ve ordered the exact same sandwich from this location. Comes with the same directions every time. There doesn’t seem to be a problem with insuring the right ingredients are included.
The recurring issue is that I have always ordered a 16” Gatgantuan cut in half. And there seems to be someone working there that doesn’t understand that it means cut the entire thing in half, and only sends me an 8” gargantuan.
Sorry but I’m not spending $25 on an 8” sandwich! Either pay attention to the details, or find another line of work. Possibly something that doesn’t require thought
Food: 4
Service: 1
Very nice and friendly. Food is fresh!!!!
Atmosphere: 5
Food: 5
Service: 5
happy customer all thanks to andrew’s sister with great customer service🙏
I really hate to do this! They ran out of napkins. The tables were covered in debris and were not cleaned in the 30 minutes we were there. There was no toilet paper in the all gender bathroom thankfully I didn’t need any.
What a dump!
Atmosphere: 1
Food: 3
Service: 2
This place was a total mess today. Tables were filthy, bathrooms were trashed, and had no toliet paper. Oh, no lids for your drinks and no napkins. If this were my store I'd have some serious conversations with the crew.
Do better.
Atmosphere: 1
Food: 3
Service: 2
Ordered catering for my staff. The manager was a great help and food was delivered freaky fast
Absolutely terrible. Never gets order correct. Why spend 10 dollars on a sandwich you'll never eat. Never will return. I want my money back but the restaurant will refuse. They always do
Atmosphere: 1
Food: 1
Service: 1
Used to be a regular Jimmy Johns customer and frequented this location, but after numerous horrible experiences, we will be taking the extra couple of minutes to head down to the Batavia location where the staff seems to actually care about their customers and product they sell. Mine and my husband's go to order is simple and it's somehow wrong each time. Delivery is never freaky fast. And the service from those inside, including both assistant and store managers is completely absurd. As a manager of an establishment myself, I am truly embarrassed for whom this location put on their front line. Do better.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Staff at this location is just terrible. We were loyal customers but after this last failure of an order we are done, called and the manager could have cared less. Good luck to the owner.
Kid-friendliness: No, the staff there acts immature and the environment is not suitable for anyone looking to have a nice meal.
Atmosphere: 1
Food: 1
Service: 1
I had my order stolen and the manager on shift was more than happy to resend me my food and hand deliver it himself! Thats customer service fellow big backs!
5 stars!
Atmosphere: 5
Food: 5
Service: 5
Friendliest Staff of any Jimmy John’s I’ve ever visited. I’ve been coming here for a long time. Never had any issues. I’ll make requests are always met and they never skimp on the Ingredients. A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vito
Ordered in App - 1/3 of the drinks were wrong - bread was stale (was so hard that I could actually tap on it) - one sandwich was a favorite (extra protein) and it had 3 (yes 3) pieces of meat for $9+! Seriously wasted $33 (with delivery and tip). BEWARE - spend your hard earned $ elsewhere :(
Food: 1
Service: 1
I had to speak to the manager, Yvone, due to thinking both sandwiches being made incorrectly. Turns out only 1 sandwich was missing the bacon n I ordered the other incorrectly. My own mistake. She did hear me say I don't eat pork, so she offered to remake both sandwiches for me, keep the sandwich missing bacon, n give back the ham, n get the sandwich I intended to pick up! She so didn't have to remake my sandwich since it was totally my mistake, but was so considerate n did. Thank you Yvonne, I will definitely be returning!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beach Club
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