Subway
801 N Walnut St, Mt Carmel
(618) 262-7774
Recent Reviews
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Always makes my sandwich right it’s perfect it’s clean I love the employees surper nice Especially the managers
Workers made my food wrong and had an attitude
My coworkers and I frequently pick up mobile orders from this establishment for lunch 2-3 days a week. Nevertheless, the customer service has been disappointing lately. We visited last week, and my coworker observed they were currently preparing her sandwich. Through no fault of their own, she forgot to add a special message to her order regarding her allergy and accidentally called the wrong location. She courteously requested a new sandwich and apologized. Regrettably, the male and female staff members collaborated and began yelling at her, asserting she had left a negative review two to three months prior stating they had made her sandwich incorrectly. They asserted their manager had reviewed the security footage, which proved they had not made the sandwich wrong. However, my colleague has never left a Google review. When she denied their accusation, the female staff member responded with a terrible attitude, saying 'YEAH, YOU.' The disrespect displayed was sufficient for us to decide to take our Subway orders, which we place two to three times a week, to a different location.
Foods good. My coworkers and I order from here often. The customer service is terrible. The majority of the dayshift workers including the manager are especially rude to customers and have been on multiple occasions.
Went in on my lunch break to get my online order I ordered the lady at the counter was very rude to my coworker and I. Very uncalled for.
Very nice, and clean. A rating of 5 tells me that it is excellent, all parts of it.
$15, $15 FOOTLONGS! BOOYAH!
I went in to order myself a sandwich and while the sandwich was good the customer service could use improvement because the lady that was in the store at the time was very rude and threw my receipt at me and the bag for my food
Atmosphere: 1
Food: 4
Service: 1
Joshua - crew Member is Always Very Friendly & does a Great ? Job taking my order .
Excellent
Atmosphere: 5
Food: 5
Service: 5
Soon as you walk in you’re greeted and the seating area is clean. They had attention to detail when they made my sub! It was very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunchips Harvest Cheddar, Subway Club, Cookies, Cold Cut Combo
Restaurantji Recommends
Very nice men working when I went in. Thought I was a little close to closing time but they were very nice and helpful. Food was fresh.
Atmosphere: 5
Food: 5
Service: 5
The sandwich I have them make was really good but I also think there prices are way to high almost $14 for a sandwich then ask if u want to give a tip well no I'm not made of money I'm very blessed toget to eat out I also think that you need to still give out punch cards toget a free sandwich every now and then for the prices and I will not use the drive to ord that is a total joke not everyone understands how that all works and who maybe in a hurry
Food: 4
Service: 5
Recommended dishes: Black Forest Ham
Perfect!!!
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through to place an order for my wife. We get her sandwich and it hasn't been toasted and doesn't have all the ingredients she wanted. We went back and they remade the sandwich and, still got it wrong but, my wife didn't want to cause a scene. Out of the past 3 times we've gone at least 1 thing is wrong, missing cookies, untoasted sandwich, or missing ingredients.
Atmosphere: 1
Food: 1
Service: 1
Drive thru isn't the most people friendly but the inside was awesome
Kid-friendliness: They have high chairs for the youngins
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Italian B M T, Pizza Sub, Cookies, Black Forest Ham, Lay
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