Dairy Queen Grill & Chill
401 S Clay St, Mt Carroll
(815) 244-4305
Recent Reviews
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Owner was VERY rude to me today. I eat there (drive thru) 3 times a year on my way to Wisconsin. Today stopped in to get a Peanut Buster Parfait. I walked in and back to the bathrooms. The owner accosted me and told me the restroom was for paying customers only. I am a paying customer. I was just going to use the restroom first. He angrily told me I needed to pay for my food first. I told him I did not like his tone and walked out. I bought ice cream at a convenience store instead. I will never go back there again.
Atmosphere: 1
Food: 3
Service: 1
In the last two months, I have went to this Dairy Queen three times, Thinking to myself each time surely this lady cannot be this rude all the time. Yes, she is. Also, they can’t make a simple vanilla ice cream cake that I ordered a week in advance. Boy do I miss Jack. They Continually Ruin the experience of going to Dairy Queen and in our small towns we don’t have too many places that we can choose from. Such a shame. They do not listen to their fans as they state in their other review replies because if they did, they would have at least been polite.
Atmosphere: 1
Food: 4
Service: 1
The people that were running this one. They weren't exactly the friendliest people in the world. Food was good but the could work on their people skills.
Atmosphere: 3
Food: 4
Service: 2
Super rude owner/operators. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Went to buy ice cream for my kids. Handed them some coupons that we got from their store just a few weeks prior. Told me that I must have gotten them from another store so they wouldn't accept them.
Atmosphere: 1
Food: 1
Service: 1
Went their twice and got nothing way I asked for sad they can't even get ur ice cream right the first time I was like ok maybe they had a bad day went to day and asked for a recess nuttfluffer add coco fudge and cookie dough and got just ice cream and marshmallow smh got even get right smh won't be going their Clinton's the spot now I drive a little longer to get the order right
Atmosphere: 1
Food: 1
I always order a medium chocolate shake or a medium orange cream and I specify no whip cream. They don't listen and put it on them anyway. Then when I get to the window and see it on there instead of replacing it or at the very least spooning it off they take it to the blender and blend it in thinking I'm stupid enough not to notice. I made her replace the last one which really P'd her off.
They want to sell it they're way not your way.
Food: 4
Service: 2
Good food, reasonable price. Employee working the drive thru window was not very friendly.
Atmosphere: 2
Food: 5
Service: 2
Soda was totally flat. Some of the fries weren't fried and a few cheese curds were squeaky and cold. Chicken sandwich was fine.
Where do I begin….first of all, we
had a complex as to whether we were indeed allowed to eat inside or not. After using the bathroom that was actually NOT out of order, we decided to eat outside, followed by being handed
our food, because the owner refused to
let us use a tray that the food was already on. Had to decide whether to load my arms or
make two trips to the tiny ordering window. 🤷🏼♀️ As if that wasn’t awkward enough, all the sodas were completely flat, like, flatter than my husband’s buns, and I didn’t think that was even possible! When requesting new ones or something of the like, apparently “nobody had complained that day…yet.”. Also, when being told there was no mustard whatsoever, my daughter’s burger had half a bottle on the top bun. All in all, felt like an experience from the twilight zone. Do not go there. EVER.
Restaurantji Recommends
I hope the owner of this place sees all the comments about this restaurant and does something to really improve it because from the service to the food it's bad, even the restaurant is bad and they don't even serve any soda machine, but what's really affecting it is the service, super rude and they start fighting as if they knew me, that's something super disrespectful if someone tells you hey I did it because I didn't know how and you continue to disrespect the customers that's bad and it's worse for the owner to hire uneducated people
First of all, everyone in the store is racist. She tried to scold me as if she were my mother. First of all, it's my first time at that restaurant and I don't know what they serve. So, I put my drink in the machine, threw away the ice, and she started yelling at me like crazy. First of all, they have no education, and even though they're not Americans, they're still a bunch of racists.
I tried the place again because the cafe was closed. First bad vibe was a sign that says you need to use the outdoor order window, a disorganized menu list on the window with all prices marked $0, and then getting waved inside. My burger was done too fast to be grilled to order but the onion rings were OK. This DQ has a sketchy feel. I doubt I'll be back.
Because I can't give them a zero...
I steer clear of this place because they rip me off every time. Today was no exception, my kids paid almost $37 for 2 orders of cheese curds, a chicken strip basket and a moolatte... ridiculous. Never again.
Unfriendly rude wife supported by a quiet husband who seems relatively kind.
This place is doomed.
6 o'clock on Saturday and not 1 customer including drive thru.
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