This Dunkin’ donut is the worst place to get your foods.Customer service is thump down, worst experience I had. I will skip this place and go somewhere else. They deserve a zero star in my opinion.
Atmosphere: 1
Food: 1
Service: 1
Alexis Jiménez
The employees are the worse people they have really bad attitude, you’re not even finish your order and they tell you to move, no matter what you order taste weird and you always paid different prices for the same item, I hope someone do something with this location. I wish I can rate as a 0 stars but unfortunately I have to give 1 star
Atmosphere: 1
Food: 1
Service: 1
Ramkrupa
If I could give zero stars, I would. I had one of the worst customer service experiences at this Dunkin' Donuts on Busses. The staff here, especially Kinjal, clearly doesn't know how to treat customers. Extremely rude, unprofessional, and seemed genuinely annoyed that I dared to order food like it was an inconvenience to them.
To make things worse, the manager Mike wasn't any better. You’d expect a manager to step up and handle things, but instead, he had the same arrogant attitude and dismissed my concerns like they were a joke. No apology, no professionalism, just bad manners and rolled eyes.
Food was handed over like they were doing me a favor, not a paying customer. No basic courtesy, no greeting, not even a thank you. Just cold, sloppy service and a side of attitude. Even they charge for the water, $1.50 ridiculous.
Save yourself the headache—go literally anywhere else. Dunkin' should be embarrassed to have people like this representing their brand.
Atmosphere: 1
Food: 1
Service: 1
June E Crump
They are slow they can't never get your order right and they lied yesterday tells me they didn't have the butter pecan frozen coffee and this morning they tell me they didn't have hazelnut coffee what dunkin.
donuts you know have ever run out of anything stop lying to customers you all need to get employees that properly know how to take orders right your customer services suck
Atmosphere: 1
Food: 1
Service: 1
Patricia Sanchez
Was just there a few minutes ago. People cut in line. Workers literally are slow at their job and with an attitude. Got a frozen mangonada and literally was not even frozen it was liquid like drinking orange juice. So disappointed.
Atmosphere: 1
Food: 1
Service: 1
S N
Ordered a box of munchkins through my phone for a social event and chose to pick up inside the store. Arrived to the store ~20 min later. Was told they didn’t receive the order despite me having a confirmation email. Took +10 min for them to agree to give me the order. Staff were rude and kept telling me that I may have chosen the wrong location or pick up time. It was an unpleasant and an unprofessional experience. My first and last time coming to dunkin.
Atmosphere: 1
Food: 2
Service: 1
Lee “Lee” Lee
My daily coffee shop for past 6yrs. But never got a free coffee until today 😁😁. But customer service is very good.
SHOUT OUT!!! As a long-term customer of our local D&D (Busse Rd, Mt Prospect), their continued customer service and menu offerings keep bringing me back for personal and professional business. Hats off to Mike, Kenjal and the entire staff for your commitment to customers is commendable. Wishing this store continued success and growth in 2025!
Atmosphere: 4
Food: 5
Service: 5
Joseph Zeug
No Boston creams
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Donuts
Dave M.
The hashbrowns were greasy and soggy and not crispy at all . McDonald's and Burger King have 100 tines better food.
Food: 1
Service: 2
Julia Pacheco
They Need To update there phone number on the website because it saying the number is no longer in service SO NEEDS UPDATE ON A NEW NUMBER ON THE WEBSITE!!
Service: 1
Ashley Jane
every time I order from this dunkin they get something wrong lol this time there was no everything bagel seasoning on my bacon avocado toast
Bad service
Atmosphere: 1
Food: 1
Service: 1
Bad customer service
Atmosphere: 3
Food: 3
Service: 3
This Dunkin’ donut is the worst place to get your foods.Customer service is thump down, worst experience I had. I will skip this place and go somewhere else. They deserve a zero star in my opinion.
Atmosphere: 1
Food: 1
Service: 1
The employees are the worse people they have really bad attitude, you’re not even finish your order and they tell you to move, no matter what you order taste weird and you always paid different prices for the same item, I hope someone do something with this location. I wish I can rate as a 0 stars but unfortunately I have to give 1 star
Atmosphere: 1
Food: 1
Service: 1
If I could give zero stars, I would. I had one of the worst customer service experiences at this Dunkin' Donuts on Busses. The staff here, especially Kinjal, clearly doesn't know how to treat customers. Extremely rude, unprofessional, and seemed genuinely annoyed that I dared to order food like it was an inconvenience to them.
To make things worse, the manager Mike wasn't any better. You’d expect a manager to step up and handle things, but instead, he had the same arrogant attitude and dismissed my concerns like they were a joke. No apology, no professionalism, just bad manners and rolled eyes.
Food was handed over like they were doing me a favor, not a paying customer. No basic courtesy, no greeting, not even a thank you. Just cold, sloppy service and a side of attitude. Even they charge for the water, $1.50 ridiculous.
Save yourself the headache—go literally anywhere else. Dunkin' should be embarrassed to have people like this representing their brand.
Atmosphere: 1
Food: 1
Service: 1
They are slow they can't never get your order right and they lied yesterday tells me they didn't have the butter pecan frozen coffee and this morning they tell me they didn't have hazelnut coffee what dunkin.
donuts you know have ever run out of anything stop lying to customers you all need to get employees that properly know how to take orders right your customer services suck
Atmosphere: 1
Food: 1
Service: 1
Was just there a few minutes ago. People cut in line. Workers literally are slow at their job and with an attitude. Got a frozen mangonada and literally was not even frozen it was liquid like drinking orange juice. So disappointed.
Atmosphere: 1
Food: 1
Service: 1
Ordered a box of munchkins through my phone for a social event and chose to pick up inside the store. Arrived to the store ~20 min later. Was told they didn’t receive the order despite me having a confirmation email. Took +10 min for them to agree to give me the order. Staff were rude and kept telling me that I may have chosen the wrong location or pick up time. It was an unpleasant and an unprofessional experience. My first and last time coming to dunkin.
Atmosphere: 1
Food: 2
Service: 1
My daily coffee shop for past 6yrs. But never got a free coffee until today 😁😁. But customer service is very good.
Atmosphere: 5
Food: 5
Service: 5
Great place great employees
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
SHOUT OUT!!! As a long-term customer of our local D&D (Busse Rd, Mt Prospect), their continued customer service and menu offerings keep bringing me back for personal and professional business. Hats off to Mike, Kenjal and the entire staff for your commitment to customers is commendable. Wishing this store continued success and growth in 2025!
Atmosphere: 4
Food: 5
Service: 5
No Boston creams
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Donuts
The hashbrowns were greasy and soggy and not crispy at all . McDonald's and Burger King have 100 tines better food.
Food: 1
Service: 2
They Need To update there phone number on the website because it saying the number is no longer in service SO NEEDS UPDATE ON A NEW NUMBER ON THE WEBSITE!!
Service: 1
every time I order from this dunkin they get something wrong lol this time there was no everything bagel seasoning on my bacon avocado toast
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