SHOUT OUT!!! As a long-term customer of our local D&D (Busse Rd, Mt Prospect), their continued customer service and menu offerings keep bringing me back for personal and professional business. Hats off to Mike, Kenjal and the entire staff for your commitment to customers is commendable. Wishing this store continued success and growth in 2025!
Atmosphere: 4
Food: 5
Service: 5
Joseph Zeug
No Boston creams
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Donuts
Dave M.
The hashbrowns were greasy and soggy and not crispy at all . McDonald's and Burger King have 100 tines better food.
Food: 1
Service: 2
Julia Pacheco
They Need To update there phone number on the website because it saying the number is no longer in service SO NEEDS UPDATE ON A NEW NUMBER ON THE WEBSITE!!
Service: 1
Ashley Jane
every time I order from this dunkin they get something wrong lol this time there was no everything bagel seasoning on my bacon avocado toast
Claudia Aceves
Went through drive-through and the person who took our order was so rude. They have horrible service and their food was so bad prepared and sloppy. Definitely don’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
David Romanowski
Staff was really nice and fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Patricia Comer
Coffee good, service slow. Workers would rather talk to each other than serve their customers in a timely manner
Food: 4
Service: 3
Muhammad Zafar
Horrible people very rude if you deal with a similar situation please make sure to write a review and complain to Dunkin corporate this is not the type of service we should expect from a Dunkin donuts
They are not friendly, I asked for the same order, no cream for a year . Sugar only .She repeated it back to me "sugar only". when I pulled up she stated "I said yes to cream" and the employee began to lie. If you stae sugar only, how and I telling you yes to cream
so three employees are mad and go back and forth with me. The employee said said the manager is the only one that can work with you. Tge one opposite race from all them others. . all three women started arguing with me. unprofessional. as they flat out lied in my face. That I said yes to cream. when the worker clearly repeated back "sugar only"
They told lied again and told me they never had a deal on a croissant with coffee, although I just recieved one two weeks ago and previously at this location. So not only bad customer service but liars. (The very short thin lady. I believe she had a pouring in her nose.)
The proffesionalsm is very poor, all of them. The lady state I should go some where else, also stated she knew my order. so it's intentional??
So that means you know, but still doing my order wrong because based on your own perception of me and not a customer. Before I even pull up all them have angry faces on. The heavy set lady with the dark circles around her eyes told me , the supervisor is the only person who can get my order right was the I believe manager or supervisor with glasses. The one person that is not of the same race that works at this location..
That means your are familiar with my order, and when I point out the obvious all of the women get mad....instead of saying let me make another coffee. The staff become upset. All three of the rudest women. I asked for my money back. Because once I see you have a personal issues you can't be trusted with someone food or drinks.The heavy set lady with the dark circle under her eyes wanted to go back and forth to get the last word. Instead of being customer service, they try to team up and voice what they haven't been able too in months to me with a disgusting look on there face. Some act very racists. They attitude oh boy!!! ...stop taking your personal life to dunkin donuts. If you don't like working for dunkin donuts get another job.
If it was not for the the one man that work for this company, this place would go downheel. I believe the supervisor or manager, with glasses. The supervisor caught staff through the head set messing up my order twice months, and corrected him.look.me in my face and said I said "yes" to cream.
Go to another location. .
Atmosphere: 1
Food: 1
Service: 1
Andrew Superman
They did bad because i asked for 4 boston crème donuts and they said they had 2, that’s not a problem but then when i got home and checked the food they did not give me boston crème donuts. This is unbelievable
Atmosphere: 1
Food: 2
Service: 3
Rich Bialek
Dunking donuts needs to put up a notification of some kind at any of their locations when somethings not available! Lot of times you order then when you get there it's not available.
Great place great employees
Atmosphere: 4
Food: 4
Service: 4
SHOUT OUT!!! As a long-term customer of our local D&D (Busse Rd, Mt Prospect), their continued customer service and menu offerings keep bringing me back for personal and professional business. Hats off to Mike, Kenjal and the entire staff for your commitment to customers is commendable. Wishing this store continued success and growth in 2025!
Atmosphere: 4
Food: 5
Service: 5
No Boston creams
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Donuts
The hashbrowns were greasy and soggy and not crispy at all . McDonald's and Burger King have 100 tines better food.
Food: 1
Service: 2
They Need To update there phone number on the website because it saying the number is no longer in service SO NEEDS UPDATE ON A NEW NUMBER ON THE WEBSITE!!
Service: 1
every time I order from this dunkin they get something wrong lol this time there was no everything bagel seasoning on my bacon avocado toast
Went through drive-through and the person who took our order was so rude. They have horrible service and their food was so bad prepared and sloppy. Definitely don’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Staff was really nice and fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Coffee good, service slow. Workers would rather talk to each other than serve their customers in a timely manner
Food: 4
Service: 3
Horrible people very rude if you deal with a similar situation please make sure to write a review and complain to Dunkin corporate this is not the type of service we should expect from a Dunkin donuts
Atmosphere: 1
Service: 1
Restaurantji Recommends
They are not friendly, I asked for the same order, no cream for a year . Sugar only .She repeated it back to me "sugar only". when I pulled up she stated "I said yes to cream" and the employee began to lie. If you stae sugar only, how and I telling you yes to cream
so three employees are mad and go back and forth with me. The employee said said the manager is the only one that can work with you. Tge one opposite race from all them others.
. all three women started arguing with me. unprofessional. as they flat out lied in my face. That I said yes to cream. when the worker clearly repeated back "sugar only"
They told lied again and told me they never had a deal on a croissant with coffee, although I just recieved one two weeks ago and previously at this location. So not only bad customer service but liars. (The very short thin lady. I believe she had a pouring in her nose.)
The proffesionalsm is very poor, all of them. The lady state I should go some where else, also stated she knew my order. so it's intentional??
So that means you know, but still doing my order wrong because based on your own perception of me and not a customer. Before I even pull up all them have angry faces on. The heavy set lady with the dark circles around her eyes told me , the supervisor is the only person who can get my order right was the I believe manager or supervisor with glasses. The one person that is not of the same race that works at this location..
That means your are familiar with my order, and when I point out the obvious all of the women get mad....instead of saying let me make another coffee. The staff become upset. All three of the rudest women. I asked for my money back. Because once I see you have a personal issues you can't be trusted with someone food or drinks.The heavy set lady with the dark circle under her eyes wanted to go back and forth to get the last word. Instead of being customer service, they try to team up and voice what they haven't been able too in months to me with a disgusting look on there face. Some act very racists. They attitude oh boy!!! ...stop taking your personal life to dunkin donuts. If you don't like working for dunkin donuts get another job.
If it was not for the the one man that work for this company, this place would go downheel.
I believe the supervisor or manager, with glasses. The supervisor caught staff through the head set messing up my order twice months, and corrected him.look.me in my face and said I said "yes" to cream.
Go to another location.
.
Atmosphere: 1
Food: 1
Service: 1
They did bad because i asked for 4 boston crème donuts and they said they had 2, that’s not a problem but then when i got home and checked the food they did not give me boston crème donuts. This is unbelievable
Atmosphere: 1
Food: 2
Service: 3
Dunking donuts needs to put up a notification of some kind at any of their locations when somethings not available! Lot of times you order then when you get there it's not available.
Atmosphere: 3
Food: 3
Service: 2
service at the lowest level
Atmosphere: 1
Food: 1
Service: 1
Dishonest.
Atmosphere: 1
Food: 1
Service: 1
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