I had an outstanding experience at this JM location! The entire crew was super warm and friendly and they made excellent, delicious sandwiches! In a world of diminishing customer service this evening was a throwback to better times. I felt appreciated and well cared for. I will go out of my way to return to this location!
Atmosphere: 5
Food: 5
Service: 5
Michelle B.
Only reason I'm giving this location 5 stars is because of Dylan. Despite the fact that the other employees were short & rude with customers, Dylan interacted with customers in a friendly & positive way. I hope that his standard of customer service is recognized by management and imitated by others in their workplace.
Scott Kim
ordered 13 with double meat. just ham and pepperoni. No double meat no other meats.
Atmosphere: 5
Food: 1
Service: 5
P Col
On 11/30/2023, me and my coworkers dined at the Mount Prospect location we spent about $50 on our order it was good (mine were a little salty), the lady on the staff seem bothered because I added more ingredients to my sandwich the only other thing that was unusual for me was how the manager (a stocky guy with beard and cap ) was bragging on the line how he was going fire an employee tonight if they call off ..IMO I think that shouldn't been discuss on the line in front of customers, probably won't be back it's a shame because it's a good concept
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Chipotle Cheese Steak
Patrick Dixon
Employees making immature faces at a customer who requests something changed. Basically asked for light mayonnaise and when too much was on I requested some be wiped off. Didn’t ask for a new sandwich just that it be wiped off and the immaturity of an employee to roll her eyes and give co workers a side eye. I could have asked for an entire new sandwich but didn’t want to waste food.Professionalism is lacking:
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sub
Dorothy Loudon
Vegetarian options: I saw they had a veggie sandwich and a portobello mushroom sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Angel Garza
Turkey and provolone the best on rosemary and parmesan
Atmosphere: 5
Food: 5
Service: 5
Karen Hernandez
Great staff and food but feel so judged when eating st this place
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sub
Chris R.
Poor customer service. I arrived early for my pick up. The lead dude said I was early but they were "working on it"! 25 mins and 10 walk in customers later, I spoke up and, was again chastised and told I needed to "honor" the pick up time. Had I just had them made on the spot, I would have been out in 10 mins. Makes no sense.. 40 minutes after I arrived, I was chastised a third time as I left. I will not be "honoring" them with my business, and would encourage U to not use the app if UR hungry or in a rush.
Lauren S.
Speedy service, good food. But not too friendly. I would be back. Always room for improvement
The people working this day at lunch, just wow. This is likely the best morale I've seen in a long time anywhere. Employees were personable, friendly and exhibited incredible teamwork. Happy to have gotten to see all this.
Atmosphere: 5
Food: 5
Service: 5
Joseph Witkus
Awesome Gluten Free and I've been celiac for 30 years.Dietary restrictions: Terrific Gluten Free.
Atmosphere: 5
Food: 5
Service: 5
GINGER G
Stopped late afternoon, My Partner and I 11/2 hour later, now throwing up sandwich. Hmmm Hope we don't get too sick. Poor service the kids that work here needs more training about their sandwiches. Never going back to this location.
Michelle Martinez
The staff is friendly. Service is quick.
Food: 5
Service: 5
Tracy S.
I had an absolutely horrible experience at this Jersey Mikes. I do not think that I have every encountered such rude and disrespectful employees at any restaurant. The management really should not leave three teenagers, that have no interest in working or providing any basic customer service, alone at the restaurant with no supervision. Looking back, I really wish I had left the restaurant after I stood around for 10 minutes waiting for my online order (placed 20 min earlier) while the 3 employees stood around doing nothing and when I asked about my order they told me I would get it when they got to it (but in not such kind words). If not for the fact that I was trying to feed a bunch of softball players with limited time between games I would have left in a second!The Jersey Mikes restaurant that I typically order from is great and has super friendly and hard working employees (in Carol Stream).
I had an outstanding experience at this JM location! The entire crew was super warm and friendly and they made excellent, delicious sandwiches! In a world of diminishing customer service this evening was a throwback to better times. I felt appreciated and well cared for. I will go out of my way to return to this location!
Atmosphere: 5
Food: 5
Service: 5
Only reason I'm giving this location 5 stars is because of Dylan. Despite the fact that the other employees were short & rude with customers, Dylan interacted with customers in a friendly & positive way. I hope that his standard of customer service is recognized by management and imitated by others in their workplace.
ordered 13 with double meat. just ham and pepperoni. No double meat no other meats.
Atmosphere: 5
Food: 1
Service: 5
On 11/30/2023, me and my coworkers dined at the Mount Prospect location we spent about $50 on our order it was good (mine were a little salty), the lady on the staff seem bothered because I added more ingredients to my sandwich the only other thing that was unusual for me was how the manager (a stocky guy with beard and cap ) was bragging on the line how he was going fire an employee tonight if they call off ..IMO I think that shouldn't been discuss on the line in front of customers, probably won't be back it's a shame because it's a good concept
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Chipotle Cheese Steak
Employees making immature faces at a customer who requests something changed. Basically asked for light mayonnaise and when too much was on I requested some be wiped off. Didn’t ask for a new sandwich just that it be wiped off and the immaturity of an employee to roll her eyes and give co workers a side eye. I could have asked for an entire new sandwich but didn’t want to waste food.Professionalism is lacking:
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sub
Vegetarian options: I saw they had a veggie sandwich and a portobello mushroom sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sub
Turkey and provolone the best on rosemary and parmesan
Atmosphere: 5
Food: 5
Service: 5
Great staff and food but feel so judged when eating st this place
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sub
Poor customer service. I arrived early for my pick up. The lead dude said I was early but they were "working on it"! 25 mins and 10 walk in customers later, I spoke up and, was again chastised and told I needed to "honor" the pick up time. Had I just had them made on the spot, I would have been out in 10 mins. Makes no sense.. 40 minutes after I arrived, I was chastised a third time as I left. I will not be "honoring" them with my business, and would encourage U to not use the app if UR hungry or in a rush.
Speedy service, good food. But not too friendly. I would be back. Always room for improvement
Restaurantji Recommends
The people working this day at lunch, just wow. This is likely the best morale I've seen in a long time anywhere. Employees were personable, friendly and exhibited incredible teamwork. Happy to have gotten to see all this.
Atmosphere: 5
Food: 5
Service: 5
Awesome Gluten Free and I've been celiac for 30 years.Dietary restrictions: Terrific Gluten Free.
Atmosphere: 5
Food: 5
Service: 5
Stopped late afternoon, My Partner and I 11/2 hour later, now throwing up sandwich. Hmmm Hope we don't get too sick. Poor service the kids that work here needs more training about their sandwiches. Never going back to this location.
The staff is friendly. Service is quick.
Food: 5
Service: 5
I had an absolutely horrible experience at this Jersey Mikes. I do not think that I have every encountered such rude and disrespectful employees at any restaurant. The management really should not leave three teenagers, that have no interest in working or providing any basic customer service, alone at the restaurant with no supervision. Looking back, I really wish I had left the restaurant after I stood around for 10 minutes waiting for my online order (placed 20 min earlier) while the 3 employees stood around doing nothing and when I asked about my order they told me I would get it when they got to it (but in not such kind words). If not for the fact that I was trying to feed a bunch of softball players with limited time between games I would have left in a second!The Jersey Mikes restaurant that I typically order from is great and has super friendly and hard working employees (in Carol Stream).