Jimmy John's
1550 S Elmhurst Rd, Mt Prospect
(847) 718-1111
Recent Reviews
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First off they forgot both bags of chips, and hen I call they say they can only credit account or drop off the chips, I’m on a lunch break I don’t have time to wait all over again, than Roger the manager hangs up on me when I call up there. And they put onions on a sandwich that wasn’t customized to add onions. This place sucks. Should’ve just saved the money and waited to eat till I got home from work. Waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Ordered lunch for delivery. Driver forgot the drinks and was unable to communicate in English. Went back to his car and drove away. Called the store and was refused refund and instead given credit for next order. I order so rarely from them that the credit will likely be lost. Food was decent, but service and follow through very poor.
Food: 4
Service: 1
I typically only review experiences that are amazing, or terrible. This was awful, I live 0.6 miles away. This store is walking distance from me and it took my order 48 minutes to make it here on a Sunday. It's embarrassing, especially when that's your entire franchise's claim to fame. They won't change their practices based on other reviews. So save your time and don't come here, I know I won't.
Food: 3
Service: 1
Tried the turkey pickel sandwich wasn't bad at all
Atmosphere: 5
Food: 5
Service: 5
We've been ordering from this location for a few years. Always great sandwiches, prompt & friendly delivery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Country Club, Oatmeal Raisin Cookie, Turkey Tom
I made an order at 7:10pm at a location that is literally 1 mile away. One unwich. Now is 8:05 and the driver just walked in the door. ??♀️
So good clean, friendly
Good food, efficient service, prompt delivery. Exceeded my expectations!
Atmosphere: 5
Food: 5
Service: 5
We ordered subs for a party, came to pick them up and they said we didn't make them because you didn't pay for them. Then they said they called. I pressed them on the call and they said they called one time and didn't even leave a message. Looking though the call logs on the phone they never called. The guy who's in charge had a real attitude problem and couldn't care less and had a real F you attitude. I will never be returning to this location, this was something simple and couldn't have been a big deal but because of their attitude it did.
Atmosphere: 1
Food: 1
Service: 1
Friendly and fast! I wasn't done paying when I was handed my Hunter's Club.
Restaurantji Recommends
Preferred sandwich late at night vs burger. Tastes better and didn't hurt my stomach.
Atmosphere: 3
Food: 4
Service: 3
Preferred sandwich late at night vs burger. Tastes better and didn't hurt my stomach.
Atmosphere: 3
Food: 4
Service: 3
Bread is ALWAYS hard/stale when I go
Atmosphere: 3
Food: 3
Service: 3
I placed an order at 5:32 PM and it is now 6:09 PM and my sandwich has not been delivered yet. My husbands deep dish pizza from Lou Malnati’s got delivered before a sandwich. When I called the delivery guy seemed in no hurry to get it to its destination. Jimmy John’s needs to change their slogan to “you’ll get it when you get it.”
Atmosphere: 2
Food: 3
Service: 1
Lot of employees but not good customer service, Dakota wouldn't take my reward number but took my payment quickly -as a long time customer I was disappointed and the bread didn't taste as fresh, maybe it's the location, won't be back ??
Atmosphere: 1
Food: 3
Service: 2
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