McDonald's

13 W Rand Rd, Mt Prospect
(224) 347-2087

Recent Reviews

T L

If I could leave 0 stars I would! Mobile app order was lost here. Ok, what McDonald's isn't screwed up sometimes, right? But I had my email receipt from the app. Then, after being told again they didn't "have no mobile order," showing my email receipt, I was told "I can't read it, I don't have my glasses!" Seriously? I pre-paid for my order! Then another worker came over and MAGICALLY my order appeared. I have no idea what happened. I do know that this location was once fine to come to and close to my work locations. It has been going downhill for some time. Please just do your jobs, people!

Atmosphere: 1

Food: 2

Service: 1

Wagner Hernandez Elizondo

The best

Atmosphere: 5

Food: 5

Service: 5

Reily Cerny

Very bad service, order took 12 minutes to be brought out to me, I paid for a cup and got harassed when I tried to fill it up with a soda. Would not recommend this location.Wheelchair accessibility: Not very wheelchair accessible, but could be doable with assistance.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: McDonald's Big Mac

chrissy

never in my 26 of living was i charged for one sauce! fries are supposed to come with one sauce. nobody pays for sauce anywhere not chick fil a not burger king not wendy’s NO. stop being soooo cheap!! it was a young black man 11pm 2/15 who took his job way too seriously. u lost a customer over 22 cents. ON TOP OF THAT that was the worst tasting fries from mcdonald’s i’ve ever had. No other location charged for sauce because NOBODY EATS DRY FRIES.

Food: 1

Service: 1

Jake John

I went to McDonald’s for lunch and ordered a Big Mac but there was hair in my food I was highly disappointed never coming back again.

Atmosphere: 3

Food: 1

Service: 3

Jorge Gonzalez

Everytime I order happy meals, the order is messed up. My grandkids like plain cheeseburgers just the meat, bun and cheese simple right? That's not the case in these restaurants, they either give me a regular cheeseburger with catsup, onions and pickles or a double burger with everything on it!! I have to always double check what I ordered before I leave the restaurant. Very unsatisfactory. The only reason I get happy meals is because my grandkids like'm. My wife and I prefer Burger King

Atmosphere: 3

Food: 3

Service: 5

Isabel Joseph

Rude employee. Wdym “of course u didn’t”. U mad sassy bro.

Atmosphere: 1

Food: 1

Service: 1

Ivana Djolovic

It's so good ?? and i loved

Atmosphere: 5

Food: 5

Service: 5

David G

I can always rely on this place to get my order

Atmosphere: 1

Food: 1

Service: 1

Shannan Beusse

We do late night drive thru often due to our schedules and the service is so nice even at that time of day. Really appreciate it. Keep up the great work.

Food: 5

Service: 5

ESTEBAN L

The store manager was very rude with us. She said that we have to move our food truck because they can hear the drive thru orders , the problem was , that she use a derogatory language with us, because we had a taco shirt. We spent more than 70 dollars in the store. We are waiting for a dessert and coffee and she said that call the police in 5 minutes, was a discrimination situation

Atmosphere: 1

Food: 1

Service: 1

Brian S

Best music and air quality of any mcd.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Chicken Mcnuggets

Marie S.

This is my go-to location. I have 8 other locations on the routes I regularly take and I choose to come here when I can. It's a franchise, not a corp store, so they have ice & salad dressings the corp stores don't carry.I usually have a special order, so I'm in the habit of always checking my order before leaving. There is rarely something wrong, but they are quick to fix if there is. No one is perfect 100% of the time.It is a standard structure. I have never been inside, but I see many people inside, so I presume it is the standard cleanliness.It does a good business, so many others must think as I do.

Shirley Kobler

Burgers have gotten tiny! You can barely see the burger on the bread. The fries many times are just lukewarm from being made too far in advance. I only go here now when someone else wants to. Otherwise, Burger King has better and bigger burgers and even their chicken nuggets are a whole lot cheaper than McDonalds. They taste the same, so why pay more? Most employees are very helpful.

Atmosphere: 5

Food: 2

Service: 5

Justin Zhang

This McDonald's location truly stands out as one of the best in the area. Its contemporary decoration, cleanliness, and comfortable seating elevate the dining experience. They have retained a soda machine for their patrons, which, in my understanding, is increasingly rare nowadays. The presence of the soda machine adds a touch of moderness and further enhances my enjoyment.

Atmosphere: 5

Food: 4

Service: 5

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