Dunkin'
722 S. Rt. 83, Mundelein
(847) 796-8763
Recent Reviews
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Terrible place heard the manager treating the employees horribly, place needs to be shut down!
Nothing like a half frozen breakfast sandwich to bite into on way to work. Luckily had scalding hot coffee to drink. Never go here again.
Atmosphere: 3
Food: 1
Service: 4
Store says open til 10 pm on google and the app even lets you place an order, yet they’re closed when you show up at 8 pm.
Atmosphere: 1
Food: 1
Service: 1
Tried to walk in at 7 pm on Wednesday (closes at 8). Door was locked, Staff were inside, refused to open the door and no one to take orders from drive thru customers.
Service: 1
I order a bagel toasted with cream cheese. They gave me a bagel that was microwaved with cream cheese. Replace these people's job with AI already.
Atmosphere: 3
Food: 1
Service: 3
This morning, we went into Dunkin to get breakfast. Our cashier was a young woman by name of Valentina. Our order was 2 Bacon, Egg, and Cheese on a bagel, Hash browns, a Strawberry Dragonfruit Refresher, Medium Americano, Medium Matcha, and half a dozen donuts. Starting off with the drinks, the matcha was fine (but they didn’t mix the powder well), then they charged us a strawberry dragonfruit, but then they said they didn’t have that drink. The Americano was just straight up coffee and it was Large too. Also, they charged us for coffee, but today is National Coffee Day which they should have gave us free coffee, and we made sure it was a true statement, and she said yes, but still charged us.(We also had the app but said we didn’t have to use it) Next the food. When we got our sandwich’s, instead of the bread being bagels, we got croissants. Also, we said we wanted hash browns but they didn’t charged us for it, and it wasn’t on the receipt. Lastly, the donuts. When we got home, we opened the box of donuts, and one of them was bitten!!! The picture is attached to this review. We are not pleased with this service!! This is so unprofessional!!! Bad customer service, and barely understood the cashier.
Atmosphere: 1
Food: 2
Service: 1
First off turn on speak English and I don't speak Spanish so that was a problem and they screw up my order I want my money back I said they gave it to me never showed up on my credit card I know you guys need your coffee go somewhere else!!!!
Atmosphere: 1
Food: 1
Service: 1
Did an order thur the app, when we went to pick it up the girl ignored us bc she was talking on the phone with her friend!? while working!? After leaving we noticed that she forgot our straws and donuts, when we went back she was still on her phone and giving us attitude for forgetting our stuff!? This place is usually pretty good but not today 9/2/24 at 12:30p
Food: 4
Service: 1
Recommended dishes: Donuts, Sandwich
Everyone has always been friendly here.
Atmosphere: 5
Food: 5
Service: 5
Order a croissant with bacon and egg did not get bacon. Not sure your team knows about the rewards or how they work.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Food is not good here. The food made me sick. Breakfast sandwich was not fully cooked and the hash browns were over cooked. Food did not taste good. Service does not listen as well too.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sausage, Sandwich
I tried to return my croissant but she would not let me return it even though it was burnt and had hair in. Then she proceeded to not give us a receipt so we couldn’t call her manager, The whole time she was giving us attitude and covering her name tag. horrible experience never coming
Atmosphere: 1
Food: 1
Service: 1
Wish it had a bigger area to sit down. But the way the space is with it being narrow, I don't think there is really much room. Other DD have a wider area, so their seating area is much bigger and more convenient. This is a more to go orders set up. The service is always good. They are usually very busy when I go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts, Assorted Half Dozen or Dozen Donuts, Sandwich
They have a wonderful service, but unfortunately a poor quality in food. I visited to find hundred of fruit flies and other bugs flying over their donuts and other things. I only came out with coffee, still fearing of possible larvae in it. Please take caution and look if it’s clean before you order here.
Atmosphere: 3
Food: 1
Service: 5
My bagel this afternoon was seriously rock hard. Couldnt even bite into it- I dont even think its from yesterday, maybe last week
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