Store not open during stated hours on Sunday morning! App says open at 4am. Ordered and arrived at 430am and no one is working, lights are off, and door locked.
Ernesto J
I went to go get my coffee and the the oldest girl with so much additude proceeded to yell at me when I asked a simple question. So much attitude and this has happened multiple times at the same location. I went get my coffee not to get yelled at. Manager needs to do something about her workers!
Nataliia Dushkevych
I ordered today in the morning at 8am plain ice latter with no flavor. They put syrup in the there. I drove around it and asked to replace it. They replaced with exact the same item and woman at the register was saying it’s milk!!!! Then put a regular milk! So horrible service. Wauconda location much better and know what is latte with no flavor
Atmosphere: 1
Food: 1
Service: 1
Frank Walsh
I come to this location because it's near my work. Every single day I ask for a sandwhich modified with a different cheese and they have not gotten it right yet. Im here almost every day and I don't know why they can't ever get my order right.
Atmosphere: 1
Food: 3
Service: 2
Dee W
I got the ham and cheese on pretzel bun, hash browns, and coffee to go on my way to a function with several other ladies. First of all, we waited over 5 minutes for our orders of good and coffee. Finally, someone behind the counter informed us that our orders were ready at the opposite end of the counter completely out of sight. Again, told only after waiting an inordinate amount of time for our orders near the cashier. Not told while ordering where to pick-up our food, nor any signs posted where to pick-up the food.
The ham and cheese sandwich I ordered came with mustard on it. No where did it state it came with mustard. Disgusting. There were only 6 little cold and soggy hash brown coins in the big paper sleeve. After my function, I drove over 30 minutes to return the sandwich and tell them of the small portion of hash browns. They told me that 6 little coins was a full serving of their hash browns. They told me that the sandwich comes with mustard in a tone that said now go away. I said I wanted a refund for the sandwich I was returning. The girl behind the counter said she couldn't do it without a manager present. She offered me a replacement sandwich or 3 doughnuts. I reitered I wanted a refund. For 10 minutes I watched this girl make several feeble attempts to call the manager from her personal cell phone. All the while saying she could not give me a refund and she couldn't get ahold of the manager.
Then, an older hispanic lady pulled out her cell phone and made a call. She was very disrespectful in speaking spanish and not English, to the person on the other end of the call. The lady obviously wasn't aware that I speak spanish. She not only told this woman I did not like the food, she made disparaging inappropriate comments about me as well right in front in front of me believing I couldnot understand her. After the call she begrudgingly refunded my $5.40. Very rude, while I remained respectful and polite. Unbelieveable.
Atmosphere: 2
Food: 1
Service: 1
sergio Renteria
Terrible place heard the manager treating the employees horribly, place needs to be shut down!
Dave
Nothing like a half frozen breakfast sandwich to bite into on way to work. Luckily had scalding hot coffee to drink. Never go here again.
Atmosphere: 3
Food: 1
Service: 4
Joey Zakariya
Store says open til 10 pm on google and the app even lets you place an order, yet they’re closed when you show up at 8 pm.
Atmosphere: 1
Food: 1
Service: 1
Mohammad Alshaer
Tried to walk in at 7 pm on Wednesday (closes at 8). Door was locked, Staff were inside, refused to open the door and no one to take orders from drive thru customers.
Service: 1
Advanced Construction
I order a bagel toasted with cream cheese. They gave me a bagel that was microwaved with cream cheese. Replace these people's job with AI already.
This morning, we went into Dunkin to get breakfast. Our cashier was a young woman by name of Valentina. Our order was 2 Bacon, Egg, and Cheese on a bagel, Hash browns, a Strawberry Dragonfruit Refresher, Medium Americano, Medium Matcha, and half a dozen donuts. Starting off with the drinks, the matcha was fine (but they didn’t mix the powder well), then they charged us a strawberry dragonfruit, but then they said they didn’t have that drink. The Americano was just straight up coffee and it was Large too. Also, they charged us for coffee, but today is National Coffee Day which they should have gave us free coffee, and we made sure it was a true statement, and she said yes, but still charged us.(We also had the app but said we didn’t have to use it) Next the food. When we got our sandwich’s, instead of the bread being bagels, we got croissants. Also, we said we wanted hash browns but they didn’t charged us for it, and it wasn’t on the receipt. Lastly, the donuts. When we got home, we opened the box of donuts, and one of them was bitten!!! The picture is attached to this review. We are not pleased with this service!! This is so unprofessional!!! Bad customer service, and barely understood the cashier.
Atmosphere: 1
Food: 2
Service: 1
kevin wiese
First off turn on speak English and I don't speak Spanish so that was a problem and they screw up my order I want my money back I said they gave it to me never showed up on my credit card I know you guys need your coffee go somewhere else!!!!
Atmosphere: 1
Food: 1
Service: 1
Meghan Berns
Did an order thur the app, when we went to pick it up the girl ignored us bc she was talking on the phone with her friend!? while working!? After leaving we noticed that she forgot our straws and donuts, when we went back she was still on her phone and giving us attitude for forgetting our stuff!? This place is usually pretty good but not today 9/2/24 at 12:30p
Food: 4
Service: 1
Recommended dishes: Donuts, Sandwich
Chad Karol
Everyone has always been friendly here.
Atmosphere: 5
Food: 5
Service: 5
Mara Cox
Order a croissant with bacon and egg did not get bacon. Not sure your team knows about the rewards or how they work.
Store not open during stated hours on Sunday morning! App says open at 4am. Ordered and arrived at 430am and no one is working, lights are off, and door locked.
I went to go get my coffee and the the oldest girl with so much additude proceeded to yell at me when I asked a simple question. So much attitude and this has happened multiple times at the same location. I went get my coffee not to get yelled at. Manager needs to do something about her workers!
I ordered today in the morning at 8am plain ice latter with no flavor. They put syrup in the there. I drove around it and asked to replace it. They replaced with exact the same item and woman at the register was saying it’s milk!!!! Then put a regular milk! So horrible service. Wauconda location much better and know what is latte with no flavor
Atmosphere: 1
Food: 1
Service: 1
I come to this location because it's near my work. Every single day I ask for a sandwhich modified with a different cheese and they have not gotten it right yet. Im here almost every day and I don't know why they can't ever get my order right.
Atmosphere: 1
Food: 3
Service: 2
I got the ham and cheese on pretzel bun, hash browns, and coffee to go on my way to a function with several other ladies. First of all, we waited over 5 minutes for our orders of good and coffee. Finally, someone behind the counter informed us that our orders were ready at the opposite end of the counter completely out of sight. Again, told only after waiting an inordinate amount of time for our orders near the cashier. Not told while ordering where to pick-up our food, nor any signs posted where to pick-up the food.
The ham and cheese sandwich I ordered came with mustard on it. No where did it state it came with mustard. Disgusting. There were only 6 little cold and soggy hash brown coins in the big paper sleeve. After my function, I drove over 30 minutes to return the sandwich and tell them of the small portion of hash browns. They told me that 6 little coins was a full serving of their hash browns. They told me that the sandwich comes with mustard in a tone that said now go away. I said I wanted a refund for the sandwich I was returning. The girl behind the counter said she couldn't do it without a manager present. She offered me a replacement sandwich or 3 doughnuts. I reitered I wanted a refund. For 10 minutes I watched this girl make several feeble attempts to call the manager from her personal cell phone. All the while saying she could not give me a refund and she couldn't get ahold of the manager.
Then, an older hispanic lady pulled out her cell phone and made a call. She was very disrespectful in speaking spanish and not English, to the person on the other end of the call. The lady obviously wasn't aware that I speak spanish. She not only told this woman I did not like the food, she made disparaging inappropriate comments about me as well right in front in front of me believing I couldnot understand her. After the call she begrudgingly refunded my $5.40. Very rude, while I remained respectful and polite. Unbelieveable.
Atmosphere: 2
Food: 1
Service: 1
Terrible place heard the manager treating the employees horribly, place needs to be shut down!
Nothing like a half frozen breakfast sandwich to bite into on way to work. Luckily had scalding hot coffee to drink. Never go here again.
Atmosphere: 3
Food: 1
Service: 4
Store says open til 10 pm on google and the app even lets you place an order, yet they’re closed when you show up at 8 pm.
Atmosphere: 1
Food: 1
Service: 1
Tried to walk in at 7 pm on Wednesday (closes at 8). Door was locked, Staff were inside, refused to open the door and no one to take orders from drive thru customers.
Service: 1
I order a bagel toasted with cream cheese. They gave me a bagel that was microwaved with cream cheese. Replace these people's job with AI already.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
This morning, we went into Dunkin to get breakfast. Our cashier was a young woman by name of Valentina. Our order was 2 Bacon, Egg, and Cheese on a bagel, Hash browns, a Strawberry Dragonfruit Refresher, Medium Americano, Medium Matcha, and half a dozen donuts. Starting off with the drinks, the matcha was fine (but they didn’t mix the powder well), then they charged us a strawberry dragonfruit, but then they said they didn’t have that drink. The Americano was just straight up coffee and it was Large too. Also, they charged us for coffee, but today is National Coffee Day which they should have gave us free coffee, and we made sure it was a true statement, and she said yes, but still charged us.(We also had the app but said we didn’t have to use it) Next the food. When we got our sandwich’s, instead of the bread being bagels, we got croissants. Also, we said we wanted hash browns but they didn’t charged us for it, and it wasn’t on the receipt. Lastly, the donuts. When we got home, we opened the box of donuts, and one of them was bitten!!! The picture is attached to this review. We are not pleased with this service!! This is so unprofessional!!! Bad customer service, and barely understood the cashier.
Atmosphere: 1
Food: 2
Service: 1
First off turn on speak English and I don't speak Spanish so that was a problem and they screw up my order I want my money back I said they gave it to me never showed up on my credit card I know you guys need your coffee go somewhere else!!!!
Atmosphere: 1
Food: 1
Service: 1
Did an order thur the app, when we went to pick it up the girl ignored us bc she was talking on the phone with her friend!? while working!? After leaving we noticed that she forgot our straws and donuts, when we went back she was still on her phone and giving us attitude for forgetting our stuff!? This place is usually pretty good but not today 9/2/24 at 12:30p
Food: 4
Service: 1
Recommended dishes: Donuts, Sandwich
Everyone has always been friendly here.
Atmosphere: 5
Food: 5
Service: 5
Order a croissant with bacon and egg did not get bacon. Not sure your team knows about the rewards or how they work.
Atmosphere: 2
Food: 1
Service: 1
Loading...