I was there today with my family of four on 12/14/25 around 7:00 p.m. We chose to dine in. Each of us ordered a meal that came with fries, but the ketchup dispenser was empty.
My wife went to the counter to let an employee know, and she was given three ketchup packets for a family of four. I then went back to the counter myself. It was a slow night, and several employees appeared to be standing around chatting. After their conversation paused long enough for someone to acknowledge me, the employee asked what I needed. I simply asked if I could please have more ketchup packets.
She grabbed a gray box of ketchup packets from under the counter, dropped it on the counter, and said, “Grab as many as you want,” with a noticeable attitude.
I’m not sure if ketchup packets are deducted from employees’ paychecks or if there’s some kind of audit or incentive tied to limiting ketchup distribution. If so, it’s being taken very seriously. If not, then the easier solution would be to make sure the ketchup dispenser is full—especially during a slow period when staff has time to do routine checks.
I’m also unclear what math was used to determine that three ketchup packets was appropriate for a family of four eating fries. That math isn’t mathing.
If the Mendez family doesn’t want employees handing out ketchup packets, then keeping the dispenser stocked would avoid this situation entirely. Otherwise, employees shouldn’t feel pressured to ration ketchup to paying customers.
Atmosphere: 3
Food: 3
Service: 1
Emily Chang
I’ve been going to McDonald’s more often lately because of the Monopoly game. They have a great variety of food, and I really like the Steak, Egg & Cheese Biscuit for breakfast. Their Smoothie selection is also better than most other places. I found Mango Pineapple Smoothie there.
The only downside is that it’s pretty hard to make a left turn when leaving the parking lot.
Atmosphere: 5
Food: 5
Service: 5
Sabrienna
Friendly drive-thru and window employees. Got everything we ordered fresh and hot as well.
Atmosphere: 5
Food: 4
Service: 5
Tom Sulhoff
Every time I pre-order through the app it's never ready. I thought that was the whole point. Each time I've ordered with more lead time and still have to wait in drive threw waiting spot.
Atmosphere: 4
Food: 4
Service: 2
James Gordon
5 stars for friendliest drive thru experience!
Food: 3
Service: 5
Daniel Potoczak
Horrible service, forgetful staff; your order will be wrong and don't expect sauces $1 for Big Mac sauce, avoid this store if you can haha
Atmosphere: 2
Food: 1
Service: 2
toniyah Wright
Pulled up at 11:12 they closed early really disappointed was looking to grab a quick bite before bed.
Atmosphere: 1
Food: 1
Service: 1
Christina Pierce
I ordered my child a happy meal with a root beer for the drink. Upon receiving our food, I found that they had upcharged me to a medium root beer without asking. Though it was only an additional $0.20, I don't appreciate the dishonesty. I wonder if McDonald's thinks the extra $0.20 was worth the poor review...
Nick Lopez
Standard quick service
Dawid Swierczynski
Poor service and quality I ordered a bag of ice and found a smooshed fly inside the bag came bag inside for a new bag. they gave me a new bag but when I asked the manager about the fly he started laughing very irresponsible staff. Avoid this place at all costs
This McDonald's damn near has no idea what they are doing. Everything I stop by here almost every single order gets messed up
Atmosphere: 2
Food: 3
Service: 1
Manny Cruz
Park and waited for 25 minutes slow service their goes my lunch break. Customer service no sorry please or thank you
Atmosphere: 1
Food: 1
Service: 1
Andrew Suh
The food was Mickey Dees , you cannot go wrong for fast food but the counter person was super helpful and helped me navigate my kiosk app .. loved the customer care. This is what customer service is all about
Atmosphere: 5
Food: 5
Service: 5
Patricia R
Never ever disappointed. Love the food and the drinks! Great staff, too
I was there today with my family of four on 12/14/25 around 7:00 p.m. We chose to dine in. Each of us ordered a meal that came with fries, but the ketchup dispenser was empty.
My wife went to the counter to let an employee know, and she was given three ketchup packets for a family of four. I then went back to the counter myself. It was a slow night, and several employees appeared to be standing around chatting. After their conversation paused long enough for someone to acknowledge me, the employee asked what I needed. I simply asked if I could please have more ketchup packets.
She grabbed a gray box of ketchup packets from under the counter, dropped it on the counter, and said, “Grab as many as you want,” with a noticeable attitude.
I’m not sure if ketchup packets are deducted from employees’ paychecks or if there’s some kind of audit or incentive tied to limiting ketchup distribution. If so, it’s being taken very seriously. If not, then the easier solution would be to make sure the ketchup dispenser is full—especially during a slow period when staff has time to do routine checks.
I’m also unclear what math was used to determine that three ketchup packets was appropriate for a family of four eating fries. That math isn’t mathing.
If the Mendez family doesn’t want employees handing out ketchup packets, then keeping the dispenser stocked would avoid this situation entirely. Otherwise, employees shouldn’t feel pressured to ration ketchup to paying customers.
Atmosphere: 3
Food: 3
Service: 1
I’ve been going to McDonald’s more often lately because of the Monopoly game. They have a great variety of food, and I really like the Steak, Egg & Cheese Biscuit for breakfast. Their Smoothie selection is also better than most other places. I found Mango Pineapple Smoothie there.
The only downside is that it’s pretty hard to make a left turn when leaving the parking lot.
Atmosphere: 5
Food: 5
Service: 5
Friendly drive-thru and window employees. Got everything we ordered fresh and hot as well.
Atmosphere: 5
Food: 4
Service: 5
Every time I pre-order through the app it's never ready. I thought that was the whole point. Each time I've ordered with more lead time and still have to wait in drive threw waiting spot.
Atmosphere: 4
Food: 4
Service: 2
5 stars for friendliest drive thru experience!
Food: 3
Service: 5
Horrible service, forgetful staff; your order will be wrong and don't expect sauces
$1 for Big Mac sauce, avoid this store if you can haha
Atmosphere: 2
Food: 1
Service: 2
Pulled up at 11:12 they closed early really disappointed was looking to grab a quick bite before bed.
Atmosphere: 1
Food: 1
Service: 1
I ordered my child a happy meal with a root beer for the drink. Upon receiving our food, I found that they had upcharged me to a medium root beer without asking. Though it was only an additional $0.20, I don't appreciate the dishonesty. I wonder if McDonald's thinks the extra $0.20 was worth the poor review...
Standard quick service
Poor service and quality I ordered a bag of ice and found a smooshed fly inside the bag came bag inside for a new bag. they gave me a new bag but when I asked the manager about the fly he started laughing very irresponsible staff. Avoid this place at all costs
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very helpful staff and table service too
Atmosphere: 5
Food: 4
Service: 5
This McDonald's damn near has no idea what they are doing. Everything I stop by here almost every single order gets messed up
Atmosphere: 2
Food: 3
Service: 1
Park and waited for 25 minutes slow service their goes my lunch break. Customer service no sorry please or thank you
Atmosphere: 1
Food: 1
Service: 1
The food was Mickey Dees , you cannot go wrong for fast food but the counter person was super helpful and helped me navigate my kiosk app .. loved the customer care. This is what customer service is all about
Atmosphere: 5
Food: 5
Service: 5
Never ever disappointed. Love the food and the drinks! Great staff, too
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