Amazing and fast service and very clean establishment.
Atmosphere: 5
Food: 5
Service: 5
Arpith Praveen
Ordered a caramel macchiato. Staff was kind. Taste was good. Atmosphere was clean. I would come here again.
Atmosphere: 4
Food: 5
Service: 5
Ken S
It's Starbucks need I say more? Ok, I love Starbucks. It's expensive, but if you don't go everyday it's not so bad price wise.
Atmosphere: 5
Food: 5
Service: 5
Alice Zinchuk (Alice)
Closed early even though they supposed to close 9pm and pretended not to see my car
Food: 5
Service: 3
Chelsea Maldonado
The most unfriendliest workers in the drive thru in the morning.
Elizabeth Yavorskiy
Had Robert as our barista! Loved his energy so fun to talk to! GIVE HIM A RAISE!!!!
Atmosphere: 5
Food: 5
Service: 5
Christina Torres
I went to the drive thru a s have never experienced a more lackluster service from a Starbucks. The guy didn’t acknowledge me when I drove to the window. I asked to redeem my points and he failed to again acknowledge me or my request, he just scanned my app and handed me my drink. Extremely rude staff.
luis quinones
Just wish they learn how to read every time I ask for no ice in my drinks and what's the first thing I see it's ice
Service: 1
Y Salido-M
We come here almost every week. When they are about to close they always let us know, but today they were rude and with no further notice they turned the lights off. Definitely an awful customer service
Service: 1
Ivan Lagunes
Rudeness from employees. Instead of coming to our table to tell us that they are closing they just turned off the lights without saying anything. That is not the way you treat costumers. That was rude
Wait times are unreasonable. Have had more than a few experiences.
Service: 1
Nancy Huffman
Typically starbucks. Parking lot/drive- thru is a cluster. Not sure who designed these things. They may want to consider putting traffic posts and more signage.
Atmosphere: 4
Food: 4
Service: 4
Jerry E222
Slow service and we’re out of my drink and didn’t have any recommendations
Service: 1
Mike Robb
Another great Starbucks!
Atmosphere: 5
Food: 5
Service: 5
A.
My drink was pretty good but even though I ordered extra ice, the liquid was warm so it melted fast. My biggest suggestion to this location would be , when your customer gets to the window of the drive-through, and you have no one else in line and you’re doing nothing, don’t consider this your free break time. Maybe take the time to clean the hand prints and fingerprints off the window or arrange some of the cups outside the window or maybe just have a conversation with your customer. Whatever you do, don’t just stand with your back and your butt to the window the entire time waiting for someone else to make the drink and hand it to you so that you can turn around and just give it to the customer. All that says to me as the customer is, “I don’t want to be here and you shouldn’t want to come here.“
If you want to know what I’m talking about visit Volo or McHenry locations. Their customers are made to feel that they matter.
If you watch the video in the summer game this week, this store is just the opposite of that today.
Amazing and fast service and very clean establishment.
Atmosphere: 5
Food: 5
Service: 5
Ordered a caramel macchiato. Staff was kind. Taste was good. Atmosphere was clean. I would come here again.
Atmosphere: 4
Food: 5
Service: 5
It's Starbucks need I say more? Ok, I love Starbucks. It's expensive, but if you don't go everyday it's not so bad price wise.
Atmosphere: 5
Food: 5
Service: 5
Closed early even though they supposed to close 9pm and pretended not to see my car
Food: 5
Service: 3
The most unfriendliest workers in the drive thru in the morning.
Had Robert as our barista! Loved his energy so fun to talk to! GIVE HIM A RAISE!!!!
Atmosphere: 5
Food: 5
Service: 5
I went to the drive thru a s have never experienced a more lackluster service from a Starbucks. The guy didn’t acknowledge me when I drove to the window. I asked to redeem my points and he failed to again acknowledge me or my request, he just scanned my app and handed me my drink. Extremely rude staff.
Just wish they learn how to read every time I ask for no ice in my drinks and what's the first thing I see it's ice
Service: 1
We come here almost every week. When they are about to close they always let us know, but today they were rude and with no further notice they turned the lights off.
Definitely an awful customer service
Service: 1
Rudeness from employees. Instead of coming to our table to tell us that they are closing they just turned off the lights without saying anything. That is not the way you treat costumers. That was rude
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Wait times are unreasonable. Have had more than a few experiences.
Service: 1
Typically starbucks. Parking lot/drive- thru is a cluster. Not sure who designed these things. They may want to consider putting traffic posts and more signage.
Atmosphere: 4
Food: 4
Service: 4
Slow service and we’re out of my drink and didn’t have any recommendations
Service: 1
Another great Starbucks!
Atmosphere: 5
Food: 5
Service: 5
My drink was pretty good but even though I ordered extra ice, the liquid was warm so it melted fast.
My biggest suggestion to this location would be , when your customer gets to the window of the drive-through, and you have no one else in line and you’re doing nothing, don’t consider this your free break time.
Maybe take the time to clean the hand prints and fingerprints off the window or arrange some of the cups outside the window or maybe just have a conversation with your customer. Whatever you do, don’t just stand with your back and your butt to the window the entire time waiting for someone else to make the drink and hand it to you so that you can turn around and just give it to the customer. All that says to me as the customer is, “I don’t want to be here and you shouldn’t want to come here.“
If you want to know what I’m talking about visit Volo or McHenry locations. Their customers are made to feel that they matter.
If you watch the video in the summer game this week, this store is just the opposite of that today.
Atmosphere: 3
Food: 4
Service: 2
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