Pizza Hut

310 E Walnut St, Carbondale
(618) 503-9555

Recent Reviews

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arizona karns

35$ for 16 boneless wings???
I got 1lb wings, pasta and a soda from NEWBYS for 32$ .

Michael Alderfer

Be wary of delivery orders. We placed a delivery order and got notified it was being delivered by DoorDash. 50 minutes later DoorDash says the order was canceled but Pizza Hut still showed it out for delivery. Trying to call the store resulted in getting a customer service line somewhere and when they transferred us to the local store we sat on hold for 30+ minutes with no answer. Ended up getting a refund but not without considerable effort. Complete waste of time. I mostly felt bad for the people working their because it's not their fault but they are the ones that have to deal with this stuff.

Dorshetta Carter

Thumbs down on the delivery 0 stars. Waiting an hour to get cold food is crazy.

Sarah Duran

Pizza was meh. Miss the Pizza Hut from the 90s and 00s where it was about the experience and food.

Casey Nicole

The kids at works here needs a raise, he's on his own all day and runs around like a chicken with his head cut off to make sure everyone's food is done on time. You should get him some help, besides that it has good pizza

Chris Simkins

I ordered pizza through the Pizza Hut app, not Doordash. I paid almost 70.00 in food and when they delivered, it was through Doordash. I called the store when Doordash said they delivered my food, and hand delivered it to me, asking why I don't have pizza. They told me I had to call Doordash for a refund. I called Doordash and at first they couldn't find my order because I didn't process my credit card through them. I was transferred to several people in Doordash. They FINALLY found my order and issued a refund to Pizza Hut. I called the store 3 times. The first two times someone picked up and then automatically hung up on me. The third time a pleasant young lady answered and I explained the situation. She stated she needed to get a manager. To my surprise, but why am I surprised, I am currently ON HOLD to speak to a manager for 32 minutes now. Still NO ANSWER. Do Not Order at this store. You know, if they expect Doordash to live up to Pizza Huts Customer Satisfaction, they need to hire them. Quite honestly, when they have that pizza in their car and delivering it to me, they are employees of the company and that driver REPRESENTS that company picked up the order from. This is extremely BS. Its almost damn near borderline credit card fraud quite honestly. They are responsible for that food to get to me because I ordered the food. AND almost 70.00 too. Pizza isn't cheap these days. If they refuse to issue the refund to me, the customer that pays their check, they have no business being in business. I am now 38 minutes and no manager. If legal they want to go, lets do this.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Stuffed Crust, Pepperoni Lover's Pizza, Roasted Garlic Cheese Sticks

DubDB

Ordered food, driver said it was delivered, never was, then I called and they told me they would remake it and send it after they called doordash, never got it. Should've never got rid of the pizza hut drivers.

mechmannfr

C'mon its a PizzaHut. What are ya expecting here?

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Cheese Sticks

Mikey Bushkin

Horrible, delivery driver dosnt bathe. Burnt AND undercooked... How dose that even happen? Missing parts of orders. Too many times these thing have been an issue here.

Atmosphere: 1

Food: 1

Service: 1

Allison Watts

We just ordered a few orders of the parmesian and garlic breadstics. So good. Forgot to photo it.

Atmosphere: 5

Food: 5

Service: 5

Tiffany King

I originally put in an order thru the Pizza Hut app and once I received my order and started eating it there was an issue with the pineapple on the pizza. We took it in and spoke with the manager Mark and he was absolutely phenomenal in taking care of our issues. He checked out the issue then made sure to apologize and immediately corrected it by making me brand new food to replace the one that was messed up. He was not only accountable but very professional and happy to correct any issues we had! Will definitely continue ordering from there!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Crust, Cheese Sticks, Personal Pan Pizza, Boneless Wings

Karen Messamore

Tiffany was awesome and so was the pizza. We will definitely be back ?

Atmosphere: 5

Food: 5

Service: 5

Sara M.

The pizza, Alfredo chicken pasta, chicken wings, cinnamon sticks, and brownie were all delicious. Everything was perfectly cooked and full of flavor. Highly recommended!

Atmosphere: 5

Food: 5

Service: 5

Jay Smock

Food was mostly good. Stuffed crust pizza had almost no sauce on it. Was basically a big piece if cheese bread.

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Cheese Sticks

Charlie D Walker (Cubby)

Sometimes my order is always correct, but they always make it right staff. There are amazing and they work hard to understand so they will always have my loyalty.

Vegetarian options: I mean, it’s very self-explanatory just order all vegetables no meat. Lol

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Crust, Pepperoni Lovers Pizza, Meat Lovers Pizza, Marinara

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