Andy's Frozen Custard

Feels like 96 degrees outside. Despite spending $15 for two people, they tried charging us for water. Of course it's not posted anywhere. Embarrassing, ridiculous, and cheap.

Used to be a huge fan but...
if you have allergies watch out!

Last week there was cookie dough in my ice cream, i specifically order gluten free options! The answer was...ah! Our blackberries are next to cookie dough... Too bad! Today we ordered a pint of chocolate ice cream (to be in the safe side) they gave us vanilla! Ruining father's day!

Don't think it's that hard to get a simple order right, not sure if teens are working without team leadership. Disappointing service. But i am switching to Culver's.

Perfect.

Good ice cream and fast service!

Always great service

Atmosphere: 5

Food: 5

Service: 5

I always come here when it’s that time of the month, Andy’s ice cream makes me feel better, always delicious. I feel bad for the employees that have to be out in the weather though.

Food: 5

Service: 4

Recommended dishes: James Brownie Funky Jackhammer

This place is amazing, delicious ice cream and the staff are so nice and friendly. I always have a pleasure to purchase from them, also is not so far from the library and park.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Shortcake, Triple Chocolate Concrete, Butter Pecan, Pecan Concrete

We've been going to Andy's for over 10yrs and never had any issues. Last night my niece wanted to try frozen custard for the first time as she's visiting from overseas, so she was excited to try Andy's as we always talk about how great it is. But the cashier last night, a kid wearing an arm sleeve had such an attitude, both with my wife and I. To be clear, the issue was only with the cashier. The staff who prepared the desserts were great, friendly and nice. Needless to say, we'll probably end up going elsewhere next time.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Strawberry Shortcake, Triple Chocolate Concrete, Stolen Brownie Sundae, Hot Fudge, Frozen Custard, Custard, Andy’S Custard

Super friendly staff, helped me with my order since it was my first time visiting would 10/10 recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard

This store manager failed to honor a discount nomal given freely to uniformed personnel and threated me with notifying my comand. He claimed asking for a discount, normally freely given, was against the law, its not by illinois law. This morning he tried to say it was a misunderstanding, saying he didnt say those things. He tried to appogize, i told him i did not accept his duscraceful appology. Then he hung up on me. my wife and i heard the same thing. Discraceful.

Service: 1

Recommended dishes: Custard

The kids loved it !

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Frozen Custard

Good product but rather limited offerings

Food: 4

Service: 4

Recommended dishes: Triple Chocolate Concrete

Arrived at 11:26am this morning (Friday) during operating hours and there is not a single employee at the walk up windows or drive thru. Literally not a human to be seen inside the store. Had to double check that I had their hours right and sure enough it says open on Google and on their posted hours in their window. Not a great look Andy’s

Service: 1

Great custard, great service! Definitely recommend ??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry Shortcake, Frozen Custard, Cookie Casanova Sundae, Custard, Bootdaddy

No other ice cream establishment can surpass Andy's in my opinion. Excellent value for my money, enjoying both quality and quantity. My personal favorite is the stolen brownie sundae, although they offer great variety, including seasonal selections.

Atmosphere: 5

Food: 5

Service: 4