0 STARS, TRIED TO POISON ME AND ARGUED WITH ME ON THE PHONE BECAUSE THEY FORGOT TO ADD MY SALAD AND ONLY PUT FRIES IN MY BAG, I AM ALLERGIC. DO NOT GO HERE GO TO WHEATON INSTEAD THIS PLACE IS HORRIBLE. WHOEVER WORKS 1:00pm AS THE SHIFT MANAGER SHOULD BE FIRED F I R E D FIRED!!!!!!!
Anabel Taylor
This Chick-Fil- A has hands down the longest wait times I've ever experienced, I even try to do mobile order thinking it would be fast and quite the opposite.
Sam
wonderful every single time.
Atmosphere: 5
Food: 5
Service: 5
someone
Bald black guy was super rude about getting my mobile order out that took 20 minutes never coming back
Atmosphere: 1
Food: 3
Service: 1
Matthew Krahn
Called in order got there and I still had to wait 20 minutes
Service: 3
Julie Ruiz
I normally never leave bad reviews, but this Chick-fil-A location is horrible. The staff here will always forget items almost every single time. It’s not just a one-time mistake either — this has become a pattern. When you try to address the issue, the manager is even worse. Instead of owning up to their team’s mistakes, they make excuses. What makes it more frustrating is that the only way to get anything resolved is by contacting the corporate office directly. That’s how little accountability there is at this location.
Atmosphere: 1
Food: 1
Service: 1
Anchik Anchik
Everything was good
Atmosphere: 5
Food: 5
Service: 5
Brent Halsey
No idea why this place is at a 3.6????! I work nearby and everytime I dine in the staff is always friendly and everything is clean. Dave is AMAZING. One of the best customer service representatives I have had the pleasure of interacting with.
Atmosphere: 5
Food: 5
Service: 5
F B K
Correct order, delicious hot food and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Girish Patel
The grilled chicken sandwich was delicious but the bun was so dry that that it started falling apart with my first bite. I am a fan of Chick-fil-A and keep coming but they need to improve on the bun.
Placed a pickup order for breakfast around 10:15-10:20 am. Order was placed and received a notification order would be made upon arrival. Drove over 15 minutes to pickup the order, arriving after 10:30a and when I checked in, my order was canceled. I drove over 15 minutes to find out that my order was canceled. Not before or as I was driving. If I knew the cut off time for breakfast as 10:30 am, no matter what. I wouldn’t have wasted my time. Now I know that Chick-fil-A doesn’t value their customers due to not notifying them of this strict guideline. So my order was placed before breakfast officially ended and you couldn’t have the items available for when I arrived. Interesting indeed.
Service: 1
Jessica
I’ve visited this location a few times since it opened, and the biggest issue has been consistently long wait times, even when it isn’t busy. On my last visit, I waited over 20 minutes for a simple breakfast order while managers were seated nearby in a meeting. After calling attention to it at the counter, a team member quickly made my order and kindly offered a brownie and free-item cards to apologize.
While I appreciated her effort, it was concerning that leadership present did not step in or acknowledge the situation. Hearing the discussion pause and then continue on the topic of “values being practiced within shifts” made the lack of engagement stand out even more.
The team member handled it very well, but operationally something feels off. I hope to see improvements so this location can reflect the great service Chick-fil-A is known for.
Atmosphere: 2
Food: 4
Service: 2
Marko Stefanovic
Thomas was absolutely amazing! Great customer service overall. They cleaned my tret, even got me an cone ice cream and Everytime said . My pleasure. This is great to see. I felt special but everyone are treated same way
Atmosphere: 5
Food: 5
Service: 5
Chuck Soneff
Stopped in at 630 am when they opened. Ordered a very large quantity of sandwiches and sides for the crew. Exceptional service and all with big smiles. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Kevin Gilbert
Ok, so I eat at Chick-fil-A several times a month, and so do my family when we are traveling for stories. This store experience was awful, I ordered a Cobb salad, it has a big piece of beacon fat I ran into about half way through with the salad. It was raw. I brought it up to the manager and she immediately stayed to make excuses for the raw beacon fat in the salad. I heard 3 excuses before even offering any kind of exchange, and then when I said not interested in eating anymore, would even offer a refund. I had to suggest it. Nothing, gift card etc.
0 STARS, TRIED TO POISON ME AND ARGUED WITH ME ON THE PHONE BECAUSE THEY FORGOT TO ADD MY SALAD AND ONLY PUT FRIES IN MY BAG, I AM ALLERGIC. DO NOT GO HERE GO TO WHEATON INSTEAD THIS PLACE IS HORRIBLE. WHOEVER WORKS 1:00pm AS THE SHIFT MANAGER SHOULD BE FIRED F I R E D FIRED!!!!!!!
This Chick-Fil- A has hands down the longest wait times I've ever experienced, I even try to do mobile order thinking it would be fast and quite the opposite.
wonderful every single time.
Atmosphere: 5
Food: 5
Service: 5
Bald black guy was super rude about getting my mobile order out that took 20 minutes never coming back
Atmosphere: 1
Food: 3
Service: 1
Called in order got there and I still had to wait 20 minutes
Service: 3
I normally never leave bad reviews, but this Chick-fil-A location is horrible. The staff here will always forget items almost every single time. It’s not just a one-time mistake either — this has become a pattern. When you try to address the issue, the manager is even worse. Instead of owning up to their team’s mistakes, they make excuses.
What makes it more frustrating is that the only way to get anything resolved is by contacting the corporate office directly. That’s how little accountability there is at this location.
Atmosphere: 1
Food: 1
Service: 1
Everything was good
Atmosphere: 5
Food: 5
Service: 5
No idea why this place is at a 3.6????! I work nearby and everytime I dine in the staff is always friendly and everything is clean.
Dave is AMAZING. One of the best customer service representatives I have had the pleasure of interacting with.
Atmosphere: 5
Food: 5
Service: 5
Correct order, delicious hot food and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
The grilled chicken sandwich was delicious but the bun was so dry that that it started falling apart with my first bite. I am a fan of Chick-fil-A and keep coming but they need to improve on the bun.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Placed a pickup order for breakfast around 10:15-10:20 am. Order was placed and received a notification order would be made upon arrival. Drove over 15 minutes to pickup the order, arriving after 10:30a and when I checked in, my order was canceled. I drove over 15 minutes to find out that my order was canceled. Not before or as I was driving.
If I knew the cut off time for breakfast as 10:30 am, no matter what. I wouldn’t have wasted my time.
Now I know that Chick-fil-A doesn’t value their customers due to not notifying them of this strict guideline. So my order was placed before breakfast officially ended and you couldn’t have the items available for when I arrived. Interesting indeed.
Service: 1
I’ve visited this location a few times since it opened, and the biggest issue has been consistently long wait times, even when it isn’t busy. On my last visit, I waited over 20 minutes for a simple breakfast order while managers were seated nearby in a meeting. After calling attention to it at the counter, a team member quickly made my order and kindly offered a brownie and free-item cards to apologize.
While I appreciated her effort, it was concerning that leadership present did not step in or acknowledge the situation. Hearing the discussion pause and then continue on the topic of “values being practiced within shifts” made the lack of engagement stand out even more.
The team member handled it very well, but operationally something feels off. I hope to see improvements so this location can reflect the great service Chick-fil-A is known for.
Atmosphere: 2
Food: 4
Service: 2
Thomas was absolutely amazing! Great customer service overall. They cleaned my tret, even got me an cone ice cream and Everytime said . My pleasure. This is great to see. I felt special but everyone are treated same way
Atmosphere: 5
Food: 5
Service: 5
Stopped in at 630 am when they opened. Ordered a very large quantity of sandwiches and sides for the crew.
Exceptional service and all with big smiles.
Thank you.
Atmosphere: 5
Food: 5
Service: 5
Ok, so I eat at Chick-fil-A several times a month, and so do my family when we are traveling for stories.
This store experience was awful, I ordered a Cobb salad, it has a big piece of beacon fat I ran into about half way through with the salad. It was raw. I brought it up to the manager and she immediately stayed to make excuses for the raw beacon fat in the salad. I heard 3 excuses before even offering any kind of exchange, and then when I said not interested in eating anymore, would even offer a refund. I had to suggest it. Nothing, gift card etc.
Atmosphere: 1
Food: 1
Service: 1
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