Chipotle Mexican Grill

This place is terrible.

Atmosphere: 1

Food: 1

Service: 1

Everyone just has attitude the whole place is a mess it’s honestly awkward being a customer there the worker was slamming the bowls to the other employee gave a dirty look to the employee the whole bottom of my bowl has sour cream on it to be honest worst interaction I’ve ever had. Who ever the manager is needs to get it together do a clean house and hire people who actually care there was gentleman there that looked like the manager if he was the manager then he’s a horrible manager.

Atmosphere: 1

Food: 1

Service: 1

Dirty place

Atmosphere: 2

Food: 5

Service: 2

The rise isn't cooked well, its still hard, really as if it was cooked halfway.

Atmosphere: 1

Food: 1

Service: 2

Always fresh and fast

Atmosphere: 4

Food: 4

Service: 4

The food is always cold and my boyfriend got food poisoning from here awhile back. Because of this, we decided to stop going to chipotle all together. Today we decided to finally take the chance. However I accidentally sent my order to this location instead of the one closer to where I am (totally my bad). I decided to call them less than a minute after I sent the order in, I was forced to talk to an AI robot, then the phone rang forever and an automated message said to enter an access code and when I did not (because I have absolutely no idea what that is) the phone hung up. My assumption is that the phone rang on their end and no one wanted to pick it up. I ended up chatting with another AI bot on the app, I was told the order couldn’t be cancelled then they sent me to chat with a “live agent” who FINALLY issued me a refund. This could’ve all been sorted out if I could just SPEAK TO A HUMAN BEING. Safe to say I will never go to Chipotle again and I am going to encourage everyone I know to never give this company their money.

Atmosphere: 1

Food: 1

Service: 1

This is a trust the rating kind of location. The girl who made my food didn’t give me sides with my quesadilla. I didn’t mind because I have no intention of coming back. Considering the level of service they provide, I’d say their rating is pretty high. Too high.

Food: 2

Service: 1

Recommended dishes: Quesadilla

Not very happy with the customer service here. The guy working the register/line was beyond sweet, but the lady that seemed to be in charge or that was working the line— needs some TLC. She was rude, had major attitude with customers, was in a rush, and seemed like she hated her life. I do not typically leave reviews but wow. I hope someone is able to make her day, or is able to give her a reason to smile.

Atmosphere: 2

Food: 5

Service: 1

The three ladies at the front were so rude! (Indian I believe) I literally seen one of the ladies have a full scoop of meat and took off a few pieces off the spoon. The lady who rung me out basically threw my bag at me after i told the other lady that she did not give me full scoop of meat. They are so rude and don’t pay attention. I would never come to this location again unless there are new people who work here.

Atmosphere: 3

Food: 2

Service: 1

Employees are angels. I wish they all get a raise, food is awesome, I hope they mistakenly stop pouring non veg things with veg, other than that lovelyyyyyy

Atmosphere: 3

Food: 5

Service: 5

The food was so bland. They don’t season it at all?. i guess thats what the local Naperville demographic prefers, but it was nasty and flavorless. Staff was very nice though.

Atmosphere: 4

Food: 1

Service: 4

This is the best Chipotle in all of Naperville by far! I have had countless issues with the Chipotle downtown Naperville and off of 75th/Naper.

This location always charges me correctly (I've been overcharged several times at others), packs the bowls with as much food as possible (as it should be), and gives a good amount of chips in both the regular size and the kids' size (at the 75th location, I've gotten less than 8 chips in the kids' bag almost every time).

Not only that, but they are friendly and fast! I only go to them every time I want Chipotle from now on.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kid's Quesadilla, Side of Guacamole, Chips & Guacamole, Chips, Quesadilla

The lady making my burrito was wrapping my food on the counter over and over instead of wrapping on the aluminum

Atmosphere: 1

Food: 3

Service: 1

The lady making my burrito was wrapping my food on the counter over and over instead of wrapping on the aluminum

Atmosphere: 1

Food: 3

Service: 1

I can't have gluten and the woman dishing my food was so careful and understanding, even though it was near busy dinner hour! The food was fresh and the portions were great.

Atmosphere: 5

Food: 5

Service: 5