Dunkin'
2035 S Washington St #103, Naperville
(630) 369-4080
Recent Reviews
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I cannot be more FRUSTRATED with this location— they CONSTANTLY close early, by at least 20 minutes. It’s 12:40pm and the entire store is shut down and cleaned up with the lights off.
I refuse to continue to give this place my business. So disappointing that they cannot even stay open until their closing time (1pm most days.) This is at least the fourth time I have gone here and they are closed early.
Atmosphere: 1
Food: 2
This is by far the worst Dunkin' Donuts and it’s unfortunate that I live only five minutes away. While it's nice to walk there in the summer, it’s just not worth it. They consistently close earlier than the hours posted, which is frustrating. Their doughnut selection is always poor, no matter what time of day you visit. It feels like there are hardly any doughnuts left at all. To top it off, the staff is rude every single time. You genuinely feel like you're inconveniencing them by coming in to spend money on coffee and donuts. It’s a real shame because I had hoped this would be a reliable spot, but it just falls short every time.
Atmosphere: 2
Food: 2
Service: 1
Owner is extremely rude, coffee taste terrible, and overall terrible customer service. Visited a couple times due to walking distance from my home and each time she is rude, once was on the phone while taking my order. Appears aggressive often and not helpful when asking guidance for menu/coupons. It is extremely inconvenient that they close at 1 PM.Refuse to go back here again after trying to give them multiple chance.
Atmosphere: 1
Food: 1
Service: 1
Was good service. Coffee to go
Atmosphere: 5
Food: 5
Service: 5
This place is horrible. The lady who is always there at the register is snippy and rude. I ordered a medium hot coffee and the cup was extremely hot. I asked the lady for a sleeve or another cup to double cup it so my hand wouldn't burn and she said "we don't do that." I said what? My hand is burning. She then looked overly annoyed and handed me a short water cup which wasn't even the same size. The lady was so cheap and obviously didn't want to lose out of the cents the same size cup probably cost. Obviously they are only worried about cutting costs over safety or happy customers. I won't be returning.
Service: 1
They are never open. They locked yeh doors way before the closing time and don't pickup the phone. Bad customer service , always messing up my order. Hours of operation are like few hours a day in.the morning, not worth yourbusiness.
Im not happy with owner and workers, need to closeI don’t recommend to buy
Atmosphere: 1
Food: 1
Service: 1
Nothing but a crabby old lady with run of the mill donuts.
Atmosphere: 1
Service: 1
Very great staff here. If course, the coffee is great.
Atmosphere: 4
Food: 5
Service: 5
dunkin ?☺️
-CR
Restaurantji Recommends
Very rude lady who works there in the morningVery bad behaviourDont know how to talk with the customersThis is not the way you deal with the customersNever going to buy anything from this dunkin.Cause of her the customer is not coming. So far I didnt get any chance to talk to his owner im wondering sir im you seeing my review please its my humble request make her understand how to talk to customers politely. She’s very rude to my family and this is not the first time she’s talking to everyone very aggressive. I’m not gonna tolerate again. This is pure insult. they should have to respect the customer. If again this thing happen you have to pay a huge price.
Service: 1
10am on a Sunday and the lack of donuts and the fact they could only do coffee was overshadowed by the surly grimace of the person serving. Maybe she was overwhelmed but there were 3 people in the store and there’s no drive through. The other person making the drinks was awesome and actually smiled and acknowledged customers. Realize this is a sample of one so will put this on the “if I have to” list of DD places
Atmosphere: 2
Food: 3
Service: 1
I LOVE this Dunkin- staff feels like family every time I walk in and it is such a warm feeling. Please please please keep your store open until late because this is my favorite Dunkin and the PERFECT location.
Service and food were very good. Dunkin is pretty consistent. Some locations are better than others though all are ok. Need decent coffee, donuts, and breakfast eats? Check out your local DD.
Machiatto was great as was long john.
Atmosphere: 4
Food: 5
Service: 4
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