Firehouse Subs Pebblewood Commons

Placed an order Feb 22nd in the app that needed to be canceled right away. The app won't let you cancel, says to call the store. Woman at the store said okay, canceled. The money didn't come back to the bank. Called again, she said give it a few days, it's canceled. Gave it a week, the refund never came through. Called again, she says you have to do it through the app. The app says you have to do it through the store. The store says contact corporate customer service. Corporate customer service says nothing they can do, only the store can. The store claims nothing they can do. So, I'm never getting my $39.55 back. This is theft.

I truthfully regret coming here. Let’s just start off with the service. 3 very rude middle eastern woman were cooking, cleaning and at the register. Haven’t been to firehouse in a while since the old resturant closed so I kindly asked what’s a good suggestion. The young lady rolled her eyes and pointed at the promoted new Sub on the menu basically saying she didn’t care she just wanted to move on. She was extremely soft spoken and I had to ask her to repeat herself multiple times. I paid $25 for 2 small, soggy bread sandwiches that just felt like high school cafeteria food. The firehouse I remember actually was very good and I’m not sure if it’s this specific store or what but because of the people working today 2/26 at 12:30pm I will never come back to not alone this store but any fire house. Even the damn pickles was just thrown in with my Sandwhich and look like it had sat out for a while. Maybe I’ll go and randomly get my same order again and take pictures and post another review but In the end DONT NOT WASTE YOUR MONEY HERE

Atmosphere: 4

Food: 2

Service: 1

Worst customer service

Atmosphere: 1

Food: 2

Service: 1

Stopped by on a cold snowy night. First visit. Got an Italian subs to go. It was the best sub I have had in ages. Where have you been hiding Firehouse?!

Atmosphere: 4

Food: 5

Service: 5

We ordered a large French Dip, and while the sandwich was assembled correctly, the au jus was cold and the beef and bread were desperately in need of seasoning - especially salt.
Definitely a one-time order, never to be purchased again.

Atmosphere: 4

Food: 3

Service: 3

I am glad they re-opened about a year ago. I was able to get in and out in a reasonable amount of time. Food is great and consistent quality. Their packaging means I get home while the food is still warm.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian, Engineer, Smokehouse Beef \u0026 Cheddar Brisket, Firehouse Meatball, Smokehouse Beef \u0026 Cheddar Brisket Combo, New York Steamer, Hook \u0026 Ladder Combo

The food was good but not for the price. I know everything is expensive now but this seemed overpriced for the portions. Might want to clean the bathroom once in a while.

Atmosphere: 2

Food: 5

Service: 3

Great sandwiches

Atmosphere: 5

Food: 5

Service: 5

I stopped in with a t-mobile bogo promo for the first time. If you are going to put less meat on a sandwhich due to a promo, you're not going to win yourself any new customers. Promos like this are supposed to help market your business and get people in the door. My sandwich had 2 slices of meat bunched up. No thank you, I won't be back.

Ordered two Italian medium sandwiches they took a large sandwich cut it in 4ths and gave it to me

Service: 1

We use order-ahead pickup about once per month. No complaints! 😊

Atmosphere: 5

Food: 5

Service: 5

The food is always amazing and never disappoints. I have been getting the Italian for years now and it is always delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Great food, best doggone sub I’ve had in a long time, hot and toasty. This place is clean, well kept and delicious

Atmosphere: 5

Food: 5

Service: 5

Firehouse subs is the best sub-style sandwich place, hands down.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich

Wonderful as always

Atmosphere: 5

Food: 5

Service: 5