The food is what you expect for 5 guys, and when I say that, I mean you have to get the value out of the cost of this place ! Extremely high price of admission to a burger and frys being over $20 for just 1 person eating a single party burger, smallest fru, and a shake.
I'll say this team typically hits it out of the park when addressing this issue ! The cost is SO easy to tip the experience in a negative light.
I'd like to highlight one of their managers, to which I do not know how name. I know he will travel to other locations at times, but when he is in the store, the good is PERFECT every single time !
He's maybe in his 40s, thin glasses, maybe 5'8" in proportion. If he reads this, he will know who I am. I am the 40s white male suffering from cancer 4, and he makes sure my food and experience are exactly as I need it to be enjoyable. He goes out of his way for me, but having been in ownership in the QSR industry, I watch him pay equal attention to every order that crosses his line. Thank YOU sir for your dedicated work. You do a great job snd a master of your craft. Thanks bud
I'll say I only now order when he is on shift as my last experience w/o him working was very poor and I tossed out more than half my order ! That's a pricey toss...
And I know bad orders happen, but it wasn't random luck. I had asked the employee to do my regular prep since the lead manager was not there that day.
Not only did he refuse to make MY food, at THAT price, upon request, when I enquired as to why he walked a few steps to the MG on duty and came back straight lying to my face !
It's fine. The guys on that shift must be pretty poor line cooks to LIE to my face about my $21 of food. I can forgive the inability to perform, I realize where I am. But don't tell a lie ! The kid had no clue I'd know it was blatant fabrication most people would think made sense. As I said, over 2.5 decades in the business, I know every corner.
All that said, as a general rule in my years coming here the customer experience has been outstanding, the food while not worth the price, I feel satisfied nearly EVERY time and happy to spend the premium for it.
All you young bloods back there, thank you for the work you're doing and being a pleasant bunch. Management, thanks for keeping the operation safe, clean, tidy, and spot on cooking skills.
Definitely look this place up for a fantastic 5 guys experience
Atmosphere: 5
Food: 5
Service: 5
PJ Gorman
My $14.00 cheeseburger came with no beef. Where's the beef? By definition, a cheeseburger has beef, in this case, two beef patties? So Where's the beef? You can't forget the beef. Well, I have to go because my $14 buns are getting cold.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Free Peanuts While You Wait
Tsukareru
Its ok. Food's good, but they're gonna try to cheat you out of your money one way or another
Atmosphere: 1
Food: 3
Service: 1
Rohit Menezes
I accidentally ordered at the wrong location and the staff was able to reroute my order to this location and make it a smooth pickup. Very nice staff and managers. 10/10
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Free Peanuts While You Wait, Cheeseburger, French Fries
Michael Mickus
Great burgers as always and lots of fries!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Matt Saladino
Amazing staff, food was great!
Atmosphere: 5
Food: 5
Service: 5
Ali Al Qaysi
Jackson, Bryan, Josh and Jacob gave us the best treat Food served fast and fresh! Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Prasanna Kumar Guravaiah
Hi, I would like to deeply appreciate the hospitality, professionalism, great customer experience each and every time me and my family receive from Brandon W (Store# IL-0555). He definitely need to be recognized by his employer for a great service he is offering to customers and making it more comfortable for customers like us to often visit this location.
Burgers and fries are always top notch and my little kids Jaden & Rafael love them most ☺️
Thanks, Prasanna
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Brandy B
Fast service the employee was very nice. Also I was in shock at the amount of fries. I had never had 5 guys before so the fry situation was a pleasant surprise
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Yvette Cordero
I don’t think Illinois Franchise gets it. Everything about this location misses the mark. As pricey as they are they should at a minimum get it right. Super soggy bread. Staff not very welcoming. We tried to sit at 5 tables before we could find a clean one and there was only one other customer here. Atlanta and Miami get it. So far 3 different IL locations miss the mark.
Really good burgers and good fries. Just wish they would turn the music down two notches.
Atmosphere: 3
Food: 4
Service: 4
dave ess
But I’ll be heading across to Smash burger so I can get a burger AND a SHAKE. Sadly no shakes anymore
Atmosphere: 5
Food: 5
Service: 5
Vlad T
Don't support this company that are charging you almost 260% markup on their items and thats just for the burgers. The fries are closer to probably 400-500% markup. This place is ridiculously overpriced. The fries are either cold or soggy half the time, it doesnt matter how many you get. If half of them are disgusting then whats the point.
Atmosphere: 1
Food: 2
Service: 2
Joseph adams
Visited this place on a family recommendation. Though the prices surprised me, I ordered a burger, fries, and a drink for over $20. After a brief 5-6 minute wait, my food was ready and exceeded my expectations. Manager Abraham, who took my order, was exceptionally kind. The restaurant was clean and well-managed, with employees who seemed happy. Thanks for the great dining experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Peanuts While You Wait, So Many Fries, Cheeseburger, French Fries
The food is what you expect for 5 guys, and when I say that, I mean you have to get the value out of the cost of this place ! Extremely high price of admission to a burger and frys being over $20 for just 1 person eating a single party burger, smallest fru, and a shake.
I'll say this team typically hits it out of the park when addressing this issue ! The cost is SO easy to tip the experience in a negative light.
I'd like to highlight one of their managers, to which I do not know how name. I know he will travel to other locations at times, but when he is in the store, the good is PERFECT every single time !
He's maybe in his 40s, thin glasses, maybe 5'8" in proportion. If he reads this, he will know who I am. I am the 40s white male suffering from cancer 4, and he makes sure my food and experience are exactly as I need it to be enjoyable. He goes out of his way for me, but having been in ownership in the QSR industry, I watch him pay equal attention to every order that crosses his line. Thank YOU sir for your dedicated work. You do a great job snd a master of your craft. Thanks bud
I'll say I only now order when he is on shift as my last experience w/o him working was very poor and I tossed out more than half my order ! That's a pricey toss...
And I know bad orders happen, but it wasn't random luck. I had asked the employee to do my regular prep since the lead manager was not there that day.
Not only did he refuse to make MY food, at THAT price, upon request, when I enquired as to why he walked a few steps to the MG on duty and came back straight lying to my face !
It's fine. The guys on that shift must be pretty poor line cooks to LIE to my face about my $21 of food. I can forgive the inability to perform, I realize where I am. But don't tell a lie ! The kid had no clue I'd know it was blatant fabrication most people would think made sense. As I said, over 2.5 decades in the business, I know every corner.
All that said, as a general rule in my years coming here the customer experience has been outstanding, the food while not worth the price, I feel satisfied nearly EVERY time and happy to spend the premium for it.
All you young bloods back there, thank you for the work you're doing and being a pleasant bunch. Management, thanks for keeping the operation safe, clean, tidy, and spot on cooking skills.
Definitely look this place up for a fantastic 5 guys experience
Atmosphere: 5
Food: 5
Service: 5
My $14.00 cheeseburger came with no beef. Where's the beef? By definition, a cheeseburger has beef, in this case, two beef patties? So Where's the beef? You can't forget the beef. Well, I have to go because my $14 buns are getting cold.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Free Peanuts While You Wait
Its ok. Food's good, but they're gonna try to cheat you out of your money one way or another
Atmosphere: 1
Food: 3
Service: 1
I accidentally ordered at the wrong location and the staff was able to reroute my order to this location and make it a smooth pickup. Very nice staff and managers. 10/10
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Free Peanuts While You Wait, Cheeseburger, French Fries
Great burgers as always and lots of fries!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Amazing staff, food was great!
Atmosphere: 5
Food: 5
Service: 5
Jackson, Bryan, Josh and Jacob gave us the best treat
Food served fast and fresh!
Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Hi, I would like to deeply appreciate the hospitality, professionalism, great customer experience each and every time me and my family receive from Brandon W (Store# IL-0555). He definitely need to be recognized by his employer for a great service he is offering to customers and making it more comfortable for customers like us to often visit this location.
Burgers and fries are always top notch and my little kids Jaden & Rafael love them most ☺️
Thanks,
Prasanna
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Fast service the employee was very nice. Also I was in shock at the amount of fries. I had never had 5 guys before so the fry situation was a pleasant surprise
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
I don’t think Illinois Franchise gets it. Everything about this location misses the mark. As pricey as they are they should at a minimum get it right. Super soggy bread. Staff not very welcoming. We tried to sit at 5 tables before we could find a clean one and there was only one other customer here. Atlanta and Miami get it. So far 3 different IL locations miss the mark.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Really good burgers and good fries. Just wish they would turn the music down two notches.
Atmosphere: 3
Food: 4
Service: 4
But I’ll be heading across to
Smash burger so I can get a burger AND a SHAKE. Sadly no shakes anymore
Atmosphere: 5
Food: 5
Service: 5
Don't support this company that are charging you almost 260% markup on their items and thats just for the burgers. The fries are closer to probably 400-500% markup. This place is ridiculously overpriced. The fries are either cold or soggy half the time, it doesnt matter how many you get. If half of them are disgusting then whats the point.
Atmosphere: 1
Food: 2
Service: 2
Visited this place on a family recommendation. Though the prices surprised me, I ordered a burger, fries, and a drink for over $20. After a brief 5-6 minute wait, my food was ready and exceeded my expectations. Manager Abraham, who took my order, was exceptionally kind. The restaurant was clean and well-managed, with employees who seemed happy. Thanks for the great dining experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Free Peanuts While You Wait, So Many Fries, Cheeseburger, French Fries
Closed at 9:45 instead of 10 pm as advertised.
Atmosphere: 3
Food: 4
Service: 1
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