Jimmy John's

They steal your money and won’t give refunds! Read the other reviews, it looks like I’m not the first one to have this happen

An item was not delivered that I ordered (a cookie). When I called the shop to let them know The manager, Kayden, on duty said he can send his driver back out with it (during a snow storm). I said no that’s ok I’ll just take a refund. He gave me attitude saying that he is not going to refund my whole order for a cookie. I told him that was not what I was asking to do, I just wanted the refund for the cookie. He told me he couldn’t do that bc his boss wouldn’t let him. I asked to speak to his boss and he told me he was the manager there that day. I told him I thought it was not the true about not being able to give a refund for an item and said I would call corporate. He told me go ahead call corporate and hung up on me. You better believe I left corporate a message. They are stealing money for an item I did not receive, no matter how small the price $3. Hopefully corporate will be able to teach these employees how to handle transactions correctly!!

Service: 1

Don’t even need to rate the food level! But will say fantastic all around.
The service was top notch. Placed a bigger order online and they had called me to make sure I ordered with the correct location! Never once have I had a place (and have ordered to incorrect locations before) but never once had one contact to confirm the location that received the order is the location I had intended to order from!

Top notch y’all. Top notch.

Atmosphere: 5

Food: 5

Service: 5

I love jimmy johns. But it’s just something about being in a shop as a BLACK WOMEN surrounded BY ALL WHITE PEOPLE that rubs me the wrong way. I mean not a single drop of diversity. No hispanics, Asians, African American workers in sight. I mean come on people it’s 2025. Add some color to your employees.

Atmosphere: 2

Food: 3

Service: 1

Ordered a party platter for a family get together and it was perfect. Fresh sandwiches, quick pickup, and friendly staff. Everyone enjoyed it and will order again for sure.

Atmosphere: 5

Food: 5

Service: 5

I go to this location for the convenience of the drive through and being right next to the highway but honestly I don’t know why I keep coming back because the employees at this location are so rude and they’ve messed up my SAME SIMPLE ORDER time after time. Always takes forever too.

Atmosphere: 1

Food: 2

Service: 1

So nice

Thanks for my lettuce and extra thin sandwich!!! Stingy awful. They NEVERRRRR put enough lettuce

I like Jimmy John's. They all seem to be fairly consistent in quality. The food always comes out fast. I ordered the toasted chicken bacon ranch sandwich and a diet Coke. I like that they have Coke products instead of Pepsi products. If you like sandwiches and you haven't tried Jimmy John's before I recommend that you give it a shot.

Atmosphere: 5

Food: 5

Service: 5

They charge a quarter for a cup of water, not that I cannot pay but I haven’t seen any restaurant charge for it.

Atmosphere: 1

Food: 1

Service: 1

Love it

Atmosphere: 5

Food: 5

Service: 5

Best delivery person i have met . I think her name was Rebecca, made my delivery very prompt and was very courteous

Atmosphere: 5

Food: 5

Service: 5

More of a 4 1/2 star Jimmy John’s. My sandwich was good and staff was friendly. A couple dirty tables, but not something to keep me from coming back.

Atmosphere: 3

Food: 4

Service: 4

Incredible rude and short staff. All i asked for was that my giant gargantuan a massive sandwich be cut in half and wrapped like it’s two separate sandwich’s. They tell me that they don’t do that. I say so if I ordered two regulars gargantuans you’d wrap them separately yeah? And then they decide yeah we can do it this time, oh ok man I’m so sorry I’m such an inconvenience to wrap a sandwich as if it was two. Very rude overall. The one that’s where I live (Lisle) is much nicer and accommodating.

Atmosphere: 2

Food: 4

Service: 1

Its a jimmy johns. Busy, bustling. Fresh sandwiches. Eat up!

Atmosphere: 4

Food: 4

Service: 4

Consistently great service from the staff here, mobile orders are correct, they great you with a smile, look cooking here for our favorite sub sandwiches.

Food: 5

Service: 5