Lou Malnati's Pizzeria

The prices have really gone up a lot recently. Also, they used to have a great happy hour deal but they've now changed it to omit Fridays and changed the time from 5:30 back to 5:00 while also raising the price on those deals. What used to be a “go to” for us for a quick, light dinner is now some place I will avoid.

I received my delivery and gotta say I am quite disappointed. The pizza dough was over cooked and there was very little sauce on the pizza!
I always had great pizza from this place, but not today. Disappointing!

Food: 1

We had a relatively large order covering 15 people and ordered 7 pizzas of different sizes and ingredients, pasta and salad. Lou's prepared the order perfectly as requested, the order was ready for pick-up at the quoted time, and the staff providing the pick-up service were helpful and friendly. The pizzas were really good and thankfully there were left-overs for our guests to take home.

Atmosphere: 5

Food: 5

Service: 5

We were a family of 6 people visited for early dinner on a Saturday.
To find a parking spot is a challenge. There are street parking if you can find one and also a open free parking place behind the restaurant.

The staff are friendly and knowledgeable and very accommodating with vegetarian options.

We tried their famous deep dish pizzas, Mozzarella bites, some cocktails . All of them were delicious. We had a whole pizza to take out as well 😉

Check it out!

Atmosphere: 5

Food: 5

Service: 5

Malnati’s has been excellent at all the ones I’ve been to. This was no exception. We were with a group of about 20-25. Staff kept up with demand and always ready to get what we needed.

Atmosphere: 5

Food: 5

Service: 5

Atmosphere was a bit smelly but Ian the hostess was very good with the best service

Atmosphere: 4

Food: 5

Service: 5

Lisa was a fantastic server and we had a great meal, as usual! We were especially impressed by the level or service. We had a lovely dinner and will return soon!

Atmosphere: 5

Food: 5

Service: 5

Ian was the BEST!! Great customer service. Very great guy and informative. Very glad he was here to serve us

Service: 5

We are a regulsr customer at Lou Malnati's. Enjoyed our visit with old neighbors. Food was great. We had several deep dish pizzas and Lou Malnati salads. Service was great too.

Alvaro was awesome! He was really cool to chat with and he made our evening extra special. The food was delicious as always and we had a great time!

Atmosphere: 5

Food: 5

Service: 5

Went for the happy hour. $5 personal pizzas appetizers and drinks. Always good food there

Atmosphere: 5

Food: 5

Service: 5

I ordered a couple pizzas for delivery from Naperville location, and was met with some confusion with their online system. Receiving a text saying that my order was cancelled. Had the wonderful opportunity to speak with Tony over the phone to help reconcile and clear up the order and misdirection of the online system. Big thanks to Tony!! Definitely will order again.

Atmosphere: 5

Food: 5

Service: 5

Great pizza, as usual. The staff was great and handle the delays with professionalism.

Atmosphere: 5

Food: 5

Service: 5

We’ve been coming here since 2018 and have always had an excellent experience — great food and even better service. Unfortunately, our visit yesterday was very disappointing.
We arrived around 6:30 PM and requested a table for eight people plus a child seat. The host told us there would be about a 10-minute wait, which was perfectly fine. However, when we were seated, the table was clearly set for six. They had added a seventh chair and squeezed in a high chair awkwardly between our table and another. We mentioned that we had a party of eight, but the host responded with, “Well, this is the best we have, and you should be clearer next time or call ahead to make a reservation,” in a tone that was unnecessarily rude. When I reminded him that we did say eight plus a child, he curtly replied, “Well, are you staying or not?”
Despite the poor start, we decided to stay because our out-of-town guests were excited to try the place. The garlic bread and one of the pizzas were excellent, but the second pizza had hair in it. We informed our server, who simply said, “You can either wait 40 minutes for a new one or I’ll take it off the bill.” There was no apology or concern — just a flat response.
It was really disappointing, especially for a restaurant we’ve supported for years. This experience was not at all reflective of the service and quality we’ve come to expect.

Atmosphere: 5

Food: 1

Service: 2

Recommended dishes: Lou's Pizza

Tried Lou's to compare it to Giordanos around the corner.
The pizza was decent. I would definitely have it again, but the sauce was a bit acidic. And it was not as loaded with cheese and toppings.
The server was great and the atmosphere was nice.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Malnati Chicago Classic Pizza