Since they joined with the democrats there service has gone from 8 to a 1. Horrible costumer service. Prices throught the roof. We used to stop here weekly now we never do cause it's to dam expensive. 30 bucks for 2 people to eat half decent food that they have to order themselves and the the employees still looking for a tip. Horrible customer service.
Cyrus S
Nothing stood out in the entire visit.
Atmosphere: 3
Food: 3
Service: 3
Sharon
I remember when this location first opened and it was great. Again, it reminds me of a Starbucks where when it first opened, it was all the craze, but now corners and floors and sections are sticky and dusty. If you look up, almost all the lighting fixtures have layers of dust on them. The seating section has high tops, booths, tables, and a variety of options, but there’s no covered seating outside. I get the whole concept of ordering on the kiosk, but still, I think it backs up the front area as some people are still not comfortable are with the app/kiosk order method. The food pick up area is well staffed and runs smoothly. Food is solid. Today, 2 smoothies, 2 bagels, and 2 soups/mac were about $40. I think this is pricey….
Atmosphere: 4
Food: 4
Service: 4
Wajdi Kauther
Great place for breakfast.
Atmosphere: 5
Food: 5
Service: 5
Nini Craft
Went and ordered two salads. Waited over 30 minutes while watching people come in after me then go out (or eat) before me. Decided I didn't want the food anymore. Went to get a refund so I could just go home. Food came out while I was in line for the refund but still didn't want it anymore. Once I got to the cashier I said it'd been 30 minutes so I don't even want the food anymore I just want a refund. Manager comes to starts processing the refund and says yeah it's pretty busy so I let him know there were many orders that went in after mine but were out before mine even got started. So that wasn't the issue. He says no all of the orders are made in the order that they came in. So I tell him I was standing in front of the screen and could see so many orders under mine get bumped up over mine. So he says well you had a big order...two salads. I couldn't even respond to that. Not only was he just flat out lying but apparently two salads is a big order. I spoke to the cashier a bit on how rude the manager was and she basically said that's just how he is. Situations like these are already awkward enough, if the customer isn't being rude there's no reason to be arguing with them. I live less than 5 minutes from here but will not be going back.
Atmosphere: 1
Food: 1
Service: 1
DP C
Food is consistent.
Tables were filthy & poorly maintained.
This is UNACCEPTABLE, especially given that the orders are now completed at kiosks by customers.
Besides the cooks, what are the other employees doing??? Not cool
Atmosphere: 3
Food: 4
Service: 2
ivan saputra
I accidentally placed an order at the wrong Panera Bread location. When I realized the mistake, I called the store and told them they could go ahead and enjoy the food I had already paid for. Told them I didn’t need the refund because it was completely my fault.
To my surprise, I later received an email saying they had refunded my order anyway. I truly appreciate this thoughtful and kind gesture. Thank you for going above and beyond!
Kelly Dziadus
Panera’s new business model is terrible. The drive through was eliminated, and is now for Mobil orders. There was not one car picking up. Inside the restaurant there is only a kiosk to order. We waited over 10 minutes for 2 breakfast sandwiches. Just for them to forget the bacon, and the sandwich looked like it had been run over by a truck. We paid $17! We should have gone a block over to a diner with a server and fresh ingredients for the same price. What a disappointment.
Atmosphere: 1
Food: 1
Service: 1
Tom Sparks
I ordered the wrong salad and they were more than willing to give me the one I thought I ordered.
They have a drive through area but you have to order on your phone then wait for the food. We got a bagel and it said it would take 10 minutes to prepare - super weird and annoying. The lady working was nice and food was good but just a very odd drive through ordering experience.
Gloria Cole
I had the Asiago Bagel stack and Broccoli cheddar soup. Both were great!
Kim HE
Love the service here!! They are very friendly and helpful and I love coming here!!
Aashna Dogra
Olga was extremely accommodating and provided great customer service.
Markesha “Brown Suga”
I love the chicken and wild rice with a Green tea. #Delicious
stingy portions, not worth it
Atmosphere: 5
Food: 1
Service: 5
Since they joined with the democrats there service has gone from 8 to a 1. Horrible costumer service. Prices throught the roof. We used to stop here weekly now we never do cause it's to dam expensive. 30 bucks for 2 people to eat half decent food that they have to order themselves and the the employees still looking for a tip. Horrible customer service.
Nothing stood out in the entire visit.
Atmosphere: 3
Food: 3
Service: 3
I remember when this location first opened and it was great. Again, it reminds me of a Starbucks where when it first opened, it was all the craze, but now corners and floors and sections are sticky and dusty. If you look up, almost all the lighting fixtures have layers of dust on them. The seating section has high tops, booths, tables, and a variety of options, but there’s no covered seating outside. I get the whole concept of ordering on the kiosk, but still, I think it backs up the front area as some people are still not comfortable are with the app/kiosk order method. The food pick up area is well staffed and runs smoothly. Food is solid. Today, 2 smoothies, 2 bagels, and 2 soups/mac were about $40. I think this is pricey….
Atmosphere: 4
Food: 4
Service: 4
Great place for breakfast.
Atmosphere: 5
Food: 5
Service: 5
Went and ordered two salads. Waited over 30 minutes while watching people come in after me then go out (or eat) before me. Decided I didn't want the food anymore. Went to get a refund so I could just go home. Food came out while I was in line for the refund but still didn't want it anymore. Once I got to the cashier I said it'd been 30 minutes so I don't even want the food anymore I just want a refund. Manager comes to starts processing the refund and says yeah it's pretty busy so I let him know there were many orders that went in after mine but were out before mine even got started. So that wasn't the issue. He says no all of the orders are made in the order that they came in. So I tell him I was standing in front of the screen and could see so many orders under mine get bumped up over mine. So he says well you had a big order...two salads. I couldn't even respond to that. Not only was he just flat out lying but apparently two salads is a big order. I spoke to the cashier a bit on how rude the manager was and she basically said that's just how he is. Situations like these are already awkward enough, if the customer isn't being rude there's no reason to be arguing with them. I live less than 5 minutes from here but will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Food is consistent.
Tables were filthy & poorly maintained.
This is UNACCEPTABLE, especially given that the orders are now completed at kiosks by customers.
Besides the cooks, what are the other employees doing??? Not cool
Atmosphere: 3
Food: 4
Service: 2
I accidentally placed an order at the wrong Panera Bread location. When I realized the mistake, I called the store and told them they could go ahead and enjoy the food I had already paid for. Told them I didn’t need the refund because it was completely my fault.
To my surprise, I later received an email saying they had refunded my order anyway. I truly appreciate this thoughtful and kind gesture. Thank you for going above and beyond!
Panera’s new business model is terrible. The drive through was eliminated, and is now for Mobil orders. There was not one car picking up. Inside the restaurant there is only a kiosk to order. We waited over 10 minutes for 2 breakfast sandwiches. Just for them to forget the bacon, and the sandwich looked like it had been run over by a truck. We paid $17! We should have gone a block over to a diner with a server and fresh ingredients for the same price. What a disappointment.
Atmosphere: 1
Food: 1
Service: 1
I ordered the wrong salad and they were more than willing to give me the one I thought I ordered.
Service: 5
Restaurantji Recommends
They have a drive through area but you have to order on your phone then wait for the food. We got a bagel and it said it would take 10 minutes to prepare - super weird and annoying. The lady working was nice and food was good but just a very odd drive through ordering experience.
I had the Asiago Bagel stack and Broccoli cheddar soup. Both were great!
Love the service here!! They are very friendly and helpful and I love coming here!!
Olga was extremely accommodating and provided great customer service.
I love the chicken and wild rice with a Green tea. #Delicious
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