Panera Bread

1620 Illinois Rte 59, Naperville
(331) 231-6165

Recent Reviews

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Union Wireman

Service is terrible. The salad was old. If you want to get the ignored by workers right in front of you while standing at the counter this is the perfect place to go.

Atmosphere: 1

Food: 1

Service: 1

Jesse

Food was good, but I'm really not digging the trend of contactless ordering being the sstandard In this case, it cost a star.

Dhinesh B

I love the tomato soup. And all the food are delicious

Atmosphere: 5

Food: 5

Service: 5

Tara Alexandra

Minimal staff interaction for ordering and pick up. I actually like that.

Atmosphere: 5

Food: 5

Service: 5

Harry Hartman

Good Panera food but the restaurant and atmosphere is rundown.

Atmosphere: 1

Food: 4

Service: 1

Charm

The food was good and order was right. Cashier/counter lady wasn't very pleasant. Answers were short, not friendly. We ate inside and while waiting for our food we switched to available tables 3 times. The industrial blowers on the ceiling were awful! I needed ear muffs! Very loud and windy! Won't go to this one again!

Atmosphere: 3

Food: 5

Service: 4

United Transportation

A lot of employees and they are not friendly at all and the food way too far from Panera bread food. Highly disappointed

Dan Lome

You have to download an app to order at the drive thru. Inside you have to order on a kiosk and then process your own payment.....but it will ask you to leave a tip. For what? I entered my order and processed the payment myself. I go to ask for my fountain drink cup and the lady acted like I was bothering her. She was literally the one person I interacted with. Great job. Now I see why machines do your employees jobs

Ann Franz

Excellent customer service. The food is so good.

Atmosphere: 5

Food: 5

Service: 5

Anatoliy Trifonov

I think that Panera Bread change the recipe with the bagels. Taste is little bit different.

Atmosphere: 5

Food: 4

Service: 5

Amy Joseph

This by far is the worst Panera. Not only do they have a drive thru with only mobile orders they are the slowest place. It has been 20 minutes finally I went in to see if it was done and still it wasn’t. I told them to cancel it and still haven’t received a refund! I love Panera but will never go to this location again!!!!

Aaron Griffith

stingy portions, not worth it

Atmosphere: 5

Food: 1

Service: 5

Alex Duquette

Since they joined with the democrats there service has gone from 8 to a 1. Horrible costumer service. Prices throught the roof. We used to stop here weekly now we never do cause it's to dam expensive. 30 bucks for 2 people to eat half decent food that they have to order themselves and the the employees still looking for a tip. Horrible customer service.

Cyrus S

Nothing stood out in the entire visit.

Atmosphere: 3

Food: 3

Service: 3

Sharon

I remember when this location first opened and it was great. Again, it reminds me of a Starbucks where when it first opened, it was all the craze, but now corners and floors and sections are sticky and dusty. If you look up, almost all the lighting fixtures have layers of dust on them. The seating section has high tops, booths, tables, and a variety of options, but there’s no covered seating outside. I get the whole concept of ordering on the kiosk, but still, I think it backs up the front area as some people are still not comfortable are with the app/kiosk order method. The food pick up area is well staffed and runs smoothly. Food is solid. Today, 2 smoothies, 2 bagels, and 2 soups/mac were about $40. I think this is pricey….

Atmosphere: 4

Food: 4

Service: 4

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