Requested food for 4:45. The app said it was ready by 4:20 when I happened to look. No idea what time it was actually ready. My husband picked it up at 4:35 and said it was already sitting out with workers just staring at their phones. I called to complain because it tasted like it had been sitting out forever. I was told the app was wrong and it wasn’t ready early. Well my husband was home with it by at the time I requested it to be ready so clearly jot the case. Rude management. Second time we got Papa John’s but we will return to Dominos instead for hot and fresh pizza.
Atmosphere: 3
Food: 1
Service: 1
Shel Liang
I wish I could give them a ZERO. I placed an online order on Wednesday night, intending to pick it up at 5 PM on Thursday, but accidentally forgot to adjust the pickup time. When I arrived at 5 PM on Thursday, I realized my mistake — but I was still willing to take the pizza, even if it had been sitting for a while. However, the staff told me the order had already been picked up. That’s simply not true — no one else could have picked up my order. When I asked for any proof that it was collected, they refused to provide any and offered no apology or understanding whatsoever. The owner could have at least been honest or tried to make it right. Instead, I was met with rudeness and zero accountability. If you value honesty and customer service, and want to make sure you have your order there, avoid this place. I’ll be taking my business elsewhere — there’s a Domino’s right next door that actually treats customers with respect.
Service: 1
CM GAbreu
I like their pizza. It's more easy to digest. Choice of light sauces, and the price is not very expensive
Atmosphere: 5
Food: 5
Service: 5
Lane O'Connor
Generous toppings. Crust good, not awesome (we got thin). Friendly, helpful service. No in store coupons tho. Clean, well-run store.
Atmosphere: 5
Food: 4
Service: 5
Omer Aslam
Mr Patel helped me. I accidentally selected carry out and he delivered the pizza and a phone call and polite request
Atmosphere: 5
Food: 5
Service: 5
Joe Sinclair
Its very good and quite tasty.
Atmosphere: 5
Food: 5
Service: 5
Michael Goddard
These guys are always friendly and professional. Any problems I've had they have gone the extra mile. Even stayed passed closing one time waiting for me to get my pizza because I ran late. Good people.
Atmosphere: 5
Food: 5
Service: 5
Navya Pallavi
I tried a pizza and brownie was awesome everyone need to try that
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onions and Green Peppers
Nick Fleet
My food is not delivered or refunded!
Atmosphere: 1
Food: 1
Service: 1
Nizomiddin Kamol
Urgent Refund Request – Undelivered Order
Dear Papa John’s Customer Service,
I am writing to formally request a refund for an order I placed on 03.21.2025 at this store. Unfortunately, I mistakenly entered the store’s address instead of my own, and when the delivery driver called me at 3 am, he informed me that the store was closing and that I would receive a refund the next day. However, when I followed up, I was told that no refund would be issued.
I paid for this order in good faith, but I never received my food or the refund that was promised to me. I have already attempted to resolve this with the store, but they have refused to refund me. I kindly ask that Papa John’s corporate step in and process my refund within 3 business days!
If this matter is not resolved, I will have to dispute the charge with my bank and escalate the issue to consumer protection agencies. I would prefer to resolve this directly and amicably. Please confirm when my refund has been processed.
Thank you for your prompt attention to this matter.
Evenly well cooked pizza. Garlic breads were not like their standard.
Atmosphere: 4
Food: 5
Service: 4
David Wallace
Food was ready and tasted fine. However, the vibe was terrible. I walked in and no one said anything. Workers are having a conversation, walked back and forth in front of me and said nothing. And it wasn't because they didn't see me, as I am 6 ft 290lbs. And the only customer in the store. It wasn't until I gave a stern look that I was acknowledged. And then it was no thank you, sorry about that, etc.... Felt very rude and entitled. I never even write food reviews. This is my first one. Smh. My first and last time going to that Papa Johns.
Atmosphere: 1
Food: 4
Service: 1
Eazy E
I've ordered from here several times. Every time the pizza has been super fresh and tasty. A great addition to the community. Good prices and an excellent rewards program.
Requested food for 4:45. The app said it was ready by 4:20 when I happened to look. No idea what time it was actually ready. My husband picked it up at 4:35 and said it was already sitting out with workers just staring at their phones. I called to complain because it tasted like it had been sitting out forever. I was told the app was wrong and it wasn’t ready early. Well my husband was home with it by at the time I requested it to be ready so clearly jot the case. Rude management. Second time we got Papa John’s but we will return to Dominos instead for hot and fresh pizza.
Atmosphere: 3
Food: 1
Service: 1
I wish I could give them a ZERO. I placed an online order on Wednesday night, intending to pick it up at 5 PM on Thursday, but accidentally forgot to adjust the pickup time. When I arrived at 5 PM on Thursday, I realized my mistake — but I was still willing to take the pizza, even if it had been sitting for a while. However, the staff told me the order had already been picked up. That’s simply not true — no one else could have picked up my order. When I asked for any proof that it was collected, they refused to provide any and offered no apology or understanding whatsoever. The owner could have at least been honest or tried to make it right. Instead, I was met with rudeness and zero accountability.
If you value honesty and customer service, and want to make sure you have your order there, avoid this place. I’ll be taking my business elsewhere — there’s a Domino’s right next door that actually treats customers with respect.
Service: 1
I like their pizza. It's more easy to digest. Choice of light sauces, and the price is not very expensive
Atmosphere: 5
Food: 5
Service: 5
Generous toppings. Crust good, not awesome (we got thin).
Friendly, helpful service. No in store coupons tho.
Clean, well-run store.
Atmosphere: 5
Food: 4
Service: 5
Mr Patel helped me. I accidentally selected carry out and he delivered the pizza and a phone call and polite request
Atmosphere: 5
Food: 5
Service: 5
Its very good and quite tasty.
Atmosphere: 5
Food: 5
Service: 5
These guys are always friendly and professional. Any problems I've had they have gone the extra mile. Even stayed passed closing one time waiting for me to get my pizza because I ran late. Good people.
Atmosphere: 5
Food: 5
Service: 5
I tried a pizza and brownie was awesome everyone need to try that
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onions and Green Peppers
My food is not delivered or refunded!
Atmosphere: 1
Food: 1
Service: 1
Urgent Refund Request – Undelivered Order
Dear Papa John’s Customer Service,
I am writing to formally request a refund for an order I placed on 03.21.2025 at this store. Unfortunately, I mistakenly entered the store’s address instead of my own, and when the delivery driver called me at 3 am, he informed me that the store was closing and that I would receive a refund the next day. However, when I followed up, I was told that no refund would be issued.
I paid for this order in good faith, but I never received my food or the refund that was promised to me. I have already attempted to resolve this with the store, but they have refused to refund me. I kindly ask that Papa John’s corporate step in and process my refund within 3 business days!
If this matter is not resolved, I will have to dispute the charge with my bank and escalate the issue to consumer protection agencies. I would prefer to resolve this directly and amicably. Please confirm when my refund has been processed.
Thank you for your prompt attention to this matter.
Order number: #1203671809
Store# 5413
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
Evenly well cooked pizza. Garlic breads were not like their standard.
Atmosphere: 4
Food: 5
Service: 4
Food was ready and tasted fine. However, the vibe was terrible. I walked in and no one said anything. Workers are having a conversation, walked back and forth in front of me and said nothing. And it wasn't because they didn't see me, as I am 6 ft 290lbs. And the only customer in the store. It wasn't until I gave a stern look that I was acknowledged. And then it was no thank you, sorry about that, etc.... Felt very rude and entitled. I never even write food reviews. This is my first one. Smh. My first and last time going to that Papa Johns.
Atmosphere: 1
Food: 4
Service: 1
I've ordered from here several times. Every time the pizza has been super fresh and tasty. A great addition to the community. Good prices and an excellent rewards program.
Atmosphere: 5
Food: 5
Service: 5
On UberEats!!!
Atmosphere: 5
Food: 5
Service: 5
We just opened store as soon as possible,
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