Shake Shack Naperville

404 S Rte 59, Naperville
(331) 224-2607

Recent Reviews

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Eugene Walker

Food order was ready, friendly service, and the food we ordered was tasty. Thank you

Atmosphere: 4

Food: 4

Service: 4

Ethan Juengerman

Best fast food burgers in my opinion. Service here is fine. Food has always been good.

Atmosphere: 3

Food: 5

Service: 3

Laura Davidson

Staff here is very friendly and attentive however, the food is overcooked dry and hard to eat. Didn’t even like the french fries and that says a lot because I will always eat. French fries.

Atmosphere: 4

Food: 1

Service: 4

Justin Kiefer

Why oh why do all quick service places in Naperville suffer the same problem. Slow, over whelmed, poor customer service. People spend millions to open a franchise. Only to run it poorly. I came to order food, no online orders allowed. Assuming the restaurant shut it down because they can't handle the drive thru and counter. Go to the drive thru and sit there for 10 mins. Finally, a car pulls up next to me and get served. All signs of poor management and ownership. Leaving money on the table.

Atmosphere: 1

Food: 1

Service: 1

Tony Hawkins

My fries where over cooked and so was my chicken. Also had a shack burger that was under cooked.

Atmosphere: 1

Food: 1

Service: 1

Ken A.

Best in Naperville!

Atmosphere: 5

Food: 5

Service: 5

Ryan Lewis

Quite slow service, but great burger!
Cheese sauce on fries was already hard/set by the time we got them. Would definitely come again though, thank you

Atmosphere: 4

Food: 4

Service: 3

Vymacino

They messed up the order going though drive-thru. I ordered 2 burgers but only got charged for 1. Ordered 6 pc nuggets but they charged me for 10pc.. did not ask what kind of drink i wanted for the meal.
I came back to get it corrected and the employee was very nice about it and fixed the order.

Burgers are pretty good, juicy but messy looking. The fries and chicken nuggets were fried in old oil and tasted gross.

Food: 3

Service: 4

Tyler Mason

My order was missing items and the staff wanted to argue about it rather than fix the issue. Luckily, I had a reciept emailed to me to confirm. It was cold in the dining area. I came here for my kids fundraiser and staff told me there was no way to donate towards the fundraiser.

Atmosphere: 2

Food: 5

Service: 1

Daniel Stumpf

Huge ripoff. High prices for tiny burgers

Atmosphere: 3

Food: 3

Service: 4

manohar hunt

Excellent shakes and burgers , it's now a regular for me to get shakes.

Atmosphere: 5

Food: 5

Service: 5

T R

4 stars because they were out of some flavors.

Atmosphere: 5

Food: 4

Service: 5

Wladi Bravo

Chicken nuggets, chicken sandwich, 2 fries and a drink for $30?? Get the heck outta here. The food was worth it though right? Nope. You’ll eat better for cheaper across the street at Cheesecake Factory, or just go to chikfila for some actually good chicken. What an enraging disappointment

Atmosphere: 1

Food: 1

Service: 3

Vincent Honn

The burgers had no flavor
It could have used a little salt and pepper at least. Not sure if they're going for a healthier way...or what.

Atmosphere: 5

Food: 2

Service: 3

Jake Tazelaar

Extremely Overpriced, be prepared to wait a while even if the drive thru is empty.
Food I received was Ice Cold.
Try contacting management and you get their voicemail box which is never checked.

Don't waste your time here, this place makes McDonalds feel like a fancy restaurant.

Atmosphere: 1

Food: 1

Service: 1

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