Ordered through DoorDash and received a half filled, made wrong sad excuse for a drink. I’m sure the employees do it on purpose because it’s DoorDash, but come on. This is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Nico
Cashier was rude to me, tea didn't have the sweetener I requested, and they gave me the wrong size water. Good atmosphere and the tea itself was good, but I'm shocked that they managed to screw up tea and water.
Atmosphere: 4
Food: 3
Service: 2
Lisa S
Service was great! My drink and egg bites were perfect. However the first day there we noticed a homeless man outside with his pants hanging way down and very dirty! I was surprised when I saw him walk in. The next day I went back and there he sat near the pick up counter with his back against the wall looking at the front door. Same clothes and very dirty. I was shocked as we travel around the US with my husbands business. First time I have ever seen that. It was not sanitary at all. People are sitting in there and they were eating. Where I live that would’ve been a tick with the health department. Our local sub shop has a homeless man but he isn’t allowed in. They bring him a sub and drink outside and make sure he has a hot meal. Lisa
Atmosphere: 2
Food: 4
Service: 4
Marissa Ebert
Literally the slowest Starbucks I’ve ever been to. No reason to be that slow either.
Service: 1
Sydney Nakamakula
I went to Starbucks today and I decided to give them a silly name to see if they would spell it correctly. The name that I gave them was thunkana and when the barista came up to the front to call out my name for the drink instead he just said the name of the drink instead of the name that I had given them to put on. Now I understand that maybe since I was the only one there that didn't feel the need to. But I still feel very upset about it because I was expecting to hear my name called out because what if there was multiple people there and someone had gotten a name closer to that I do not appreciate it
Atmosphere: 2
Food: 2
Service: 3
Anny Yu
The bakery shelve can come with some insect control
Atmosphere: 5
Food: 5
Service: 5
Michael Halkias
Slow service…under staffed…higher prices for same drinks vs. Starbucks in close neighboring communities (taxes?); Get me to the DeLorean to take me back to the Starbucks that used to be on this block before the 2 remodeling projects that made this location worse! 😭😫☕️
Imani Scott
I have never experienced a slower, Starbucks, or coffee shop for that matter, ever. I have given this location a chance more than once. On peak and non-peak days. And I’ve never been able to get any order in under 15 minutes. Including the time I mobile ordered only a bakery item. It seems they consistently have a staff of 3 to 4 people. Which isn’t necessarily an issue. The issue is they all seem to struggle with multitasking or having a sense of urgency. And I honestly don’t even blame the staff. I blame the management. Because a store with better leadership would have higher standards.
Atmosphere: 3
Food: 5
Service: 1
Jo Ro
Beyond disappointed and surprised this store is still allowing poor staffing and the customer service to continue to decline despite the volume. During peak hours you have one barista, a person on cash doing one task at a time, customers waiting in line for several minutes with one person in front of them. Also more focused on mobile orders than people patiently waiting in person ready to order. Step it up Starbucks.
Atmosphere: 2
Food: 5
Service: 1
Patricia Schwartz
Dear Starbucks & Josh, ♡ Thank you for my Venti Cold Brew Pecan ND Foam drink and my pup cup. You never know what people are going through and talking to me like we're both basking in sunshine and rainbows truly brought joy to every part of what is me.
Starbucks, rarely are you not great. (Dont pretend you dont know it.) The price hurts but that's life I guess. Lol.
Thanks for the marvelous experience and very happy whip covered shihpoo.
** Reward your staff! I PROMISE you they deserve it!
this was my first time being here. i’m a barista at another location in my hometown and i just wanted to grab a drink before school. i walked in and my app said my drink was ready but it wasn’t at handoff. the barista on bar was making other drinks so i waited for her to finish those and hand them out. I said “excuse me” when she handed those out and she looked at me and walked away and i said “umm excuse me” and she gives me this nasty look and said “what” in a rude tone. i said “my app says my drink is done but it’s not here” she looks it up on the ipad and goes “that’s because i’m still making it.” as a barista i understand sometimes we swipe off drinks as done when we are almost done with them so i said oh okay just my app says it’s done. she then gave me another nasty look then walked away. when she handed me my drink she said “here” and aggressively put it down on the counter. she was so aggressive and walked away so fast it took me off guard and i couldn’t even react. as a fellow barista seeing this is just so hurtful. i understand we have bad days but you should never treat someone like that especially a customer. i probably won’t be coming back and would rather go to the non corporate starbucks on campus than this one.
Star E
Love matcha green tea frap and mocha frap. Egg and gouda sandwich is good!
Atmosphere: 3
Food: 3
Service: 4
alma Meraz
The person taking orders named Julie was not very friendly. Very different from the guy making drinks Josh who is so happy and always smiling, he even writes cute notes on the drinks. Julie was texting while taking my order, not making eye contact and snacking on something, just giving I hate my job vibes.
Atmosphere: 3
Food: 3
Service: 1
Tim Henderson
Slowest Starbucks in the world. The employees appear constantly high and confused. You would think they were back there designing a new rocket ship...its ice water pour it and move on. Horrible service and the amount of people waiting around on their order makes the atmosphere overly crowded for no reason. I cannot wait to patronize any other coffee shop that opens downtown.
Atmosphere: 2
Food: 4
Service: 1
Arnoush Javaherian
This is the most poorly run Starbucks I have ever been to. The line is always long because they hardly staff the front area. They completely change it back to a regular Starbucks and it is awful.
Ordered through DoorDash and received a half filled, made wrong sad excuse for a drink. I’m sure the employees do it on purpose because it’s DoorDash, but come on. This is ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Cashier was rude to me, tea didn't have the sweetener I requested, and they gave me the wrong size water. Good atmosphere and the tea itself was good, but I'm shocked that they managed to screw up tea and water.
Atmosphere: 4
Food: 3
Service: 2
Service was great! My drink and egg bites were perfect. However the first day there we noticed a homeless man outside with his pants hanging way down and very dirty! I was surprised when I saw him walk in. The next day I went back and there he sat near the pick up counter with his back against the wall looking at the front door. Same clothes and very dirty. I was shocked as we travel around the US with my husbands business. First time I have ever seen that. It was not sanitary at all. People are sitting in there and they were eating. Where I live that would’ve been a tick with the health department. Our local sub shop has a homeless man but he isn’t allowed in. They bring him a sub and drink outside and make sure he has a hot meal.
Lisa
Atmosphere: 2
Food: 4
Service: 4
Literally the slowest Starbucks I’ve ever been to. No reason to be that slow either.
Service: 1
I went to Starbucks today and I decided to give them a silly name to see if they would spell it correctly. The name that I gave them was thunkana and when the barista came up to the front to call out my name for the drink instead he just said the name of the drink instead of the name that I had given them to put on. Now I understand that maybe since I was the only one there that didn't feel the need to. But I still feel very upset about it because I was expecting to hear my name called out because what if there was multiple people there and someone had gotten a name closer to that I do not appreciate it
Atmosphere: 2
Food: 2
Service: 3
The bakery shelve can come with some insect control
Atmosphere: 5
Food: 5
Service: 5
Slow service…under staffed…higher prices for same drinks vs. Starbucks in close neighboring communities (taxes?); Get me to the DeLorean to take me back to the Starbucks that used to be on this block before the 2 remodeling projects that made this location worse! 😭😫☕️
I have never experienced a slower, Starbucks, or coffee shop for that matter, ever. I have given this location a chance more than once. On peak and non-peak days. And I’ve never been able to get any order in under 15 minutes. Including the time I mobile ordered only a bakery item.
It seems they consistently have a staff of 3 to 4 people. Which isn’t necessarily an issue. The issue is they all seem to struggle with multitasking or having a sense of urgency. And I honestly don’t even blame the staff. I blame the management. Because a store with better leadership would have higher standards.
Atmosphere: 3
Food: 5
Service: 1
Beyond disappointed and surprised this store is still allowing poor staffing and the customer service to continue to decline despite the volume. During peak hours you have one barista, a person on cash doing one task at a time, customers waiting in line for several minutes with one person in front of them. Also more focused on mobile orders than people patiently waiting in person ready to order. Step it up Starbucks.
Atmosphere: 2
Food: 5
Service: 1
Dear Starbucks & Josh, ♡ Thank you for my Venti Cold Brew Pecan ND Foam drink and my pup cup. You never know what people are going through and talking to me like we're both basking in sunshine and rainbows truly brought joy to every part of what is me.
Starbucks, rarely are you not great. (Dont pretend you dont know it.) The price hurts but that's life I guess. Lol.
Thanks for the marvelous experience and very happy whip covered shihpoo.
** Reward your staff! I PROMISE you they deserve it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
this was my first time being here. i’m a barista at another location in my hometown and i just wanted to grab a drink before school. i walked in and my app said my drink was ready but it wasn’t at handoff. the barista on bar was making other drinks so i waited for her to finish those and hand them out. I said “excuse me” when she handed those out and she looked at me and walked away and i said “umm excuse me” and she gives me this nasty look and said “what” in a rude tone. i said “my app says my drink is done but it’s not here” she looks it up on the ipad and goes “that’s because i’m still making it.” as a barista i understand sometimes we swipe off drinks as done when we are almost done with them so i said oh okay just my app says it’s done. she then gave me another nasty look then walked away. when she handed me my drink she said “here” and aggressively put it down on the counter. she was so aggressive and walked away so fast it took me off guard and i couldn’t even react. as a fellow barista seeing this is just so hurtful. i understand we have bad days but you should never treat someone like that especially a customer. i probably won’t be coming back and would rather go to the non corporate starbucks on campus than this one.
Love matcha green tea frap and mocha frap. Egg and gouda sandwich is good!
Atmosphere: 3
Food: 3
Service: 4
The person taking orders named Julie was not very friendly. Very different from the guy making drinks Josh who is so happy and always smiling, he even writes cute notes on the drinks. Julie was texting while taking my order, not making eye contact and snacking on something, just giving I hate my job vibes.
Atmosphere: 3
Food: 3
Service: 1
Slowest Starbucks in the world. The employees appear constantly high and confused. You would think they were back there designing a new rocket ship...its ice water pour it and move on. Horrible service and the amount of people waiting around on their order makes the atmosphere overly crowded for no reason. I cannot wait to patronize any other coffee shop that opens downtown.
Atmosphere: 2
Food: 4
Service: 1
This is the most poorly run Starbucks I have ever been to. The line is always long because they hardly staff the front area. They completely change it back to a regular Starbucks and it is awful.
Atmosphere: 4
Food: 3
Service: 1
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