Currently in the drive thru line. Ordered at the outdoor menu. Still sitting in front of the order menu 30 minutes later! Blocked in unable to leave due to cars behind me, with two screaming children (1 being a hungry infant) in the backseat. Ask me how my night is going....I'd be happy to answer considering I have nothing else better to do with my time, other than trying to calm down my hungry and tired kids at what is now 7 at night. Nothing against the workers tonight. Very sweet & apologetic. Clearly understaffed. Corporate: get your act together and take care of your workers. You'll keep employees that way!
Chopper83
They need more help here to keep the lines moving. Drive through shouldn't take 15 minutes plus being 3rd in line.
Service: 2
Ed Li
Lobby closes at midnight. Drive thru continues to 3 or 4 am depending on the day. The 3 cheese chicken flatbread melt is probably the best bang for your buck now. Everything is expensive 😭😭😭.
Atmosphere: 5
Food: 5
Service: 5
Jake Marley
Got my order wrong Ordered and paid for 5 regular Doritos Locos tacos and a Baja Blast Received 2, a supreme taco and a supreme beefy burrito What the actual hell
Lauren Wheeler
This is the worst Taco Bell I have ever been to. The workers on 2/2/25 working at midnight (so 2/3/25 at this time) were unnecessarily rude and filled my drink and let it spill all over the sides then handed it to me. Then they gave me no sauce so I just went in to grab it myself. Also took minutes to even start taking my order in drive-thru and I guess they all felt the need to come to the window and stare at me as I drove up which was weird lol. Overall horrible service compared to every other Taco Bell in Naperville or literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Afshan Parveen
This is the worst location the customer service is too worst drvie thru was closed when I went inside to order the food no one are responding they are playing the loud music and ignoring the customers even if they get the notification of my order they are purposely ignoring and dancing inside without responding i waited more than 20mins its ridiculous, they didn’t even pack my food properly its discussion
Atmosphere: 1
Food: 1
Service: 1
Colin Kaiser
Let’s be real—it’s Taco Bell, so my expectations aren’t high. But this location is by far the worst. Every time I go, they seem overwhelmed with drive-thru orders, and I’m always told to go inside instead. It feels like the owner is just pushing people toward the app to cut labor costs. Find an alternative - this place sucks.
Service: 1
David May
This location seems to always have staffing problems. It takes an extremely long time to go through the drive through. I have a feeling there normally are just two people working. One at the window and the other cooking.
Atmosphere: 3
Food: 4
Service: 1
Galatasaray Galatasaray
Please, is there no manager or anything? I waited 47 minutes for an order. I beg you, please take care of these.
Atmosphere: 1
Food: 1
Service: 1
Lava Blasst
Came for breakfast before a job interview and they're closed (but says theyre open already)...I was really relying on them for food this stressful moring
Do Not Go to this store!!!! Long wait time, food are rubbish, staffs are fooling around!!!
Atmosphere: 1
Food: 1
Service: 1
Shakhzodbek
Very slowly
Atmosphere: 1
Food: 1
Service: 1
Joe North
The overnight employees do not work their shifts here, ever. They sit around and avoid every single customer, sometimes blatantly walking in front of the windows just to emphasize their laziness. At 1am there were 4+ cars waiting in the drive thru for a restaurant that doesn't close until 3am according to Google, the Taco Bell app, and the sign on the door itself.
I saw the employees walking out of the restaurant after giving up in the drive thru and double checking the hours on the door. They just rudely told me "We're closed" and offered no valid reason as to why they were closing the store early, nor why they can't change the signs anywhere; they just lied to me and told me they can't.
This business is actively disrespecting its customers and throwing away money by leaving ANY of the current overnight staff employed here. I avoided posting a negative review before, I felt that certain circumstances could lead to needing to close early every so often and gave the benefit of the doubt, but the way I was talked to and treated by the employees tonight was totally unacceptable.
Atmosphere: 1
Service: 1
Abdul Husyini
Very bad it’s always shows the restaurant is open but it’s closed
Currently in the drive thru line. Ordered at the outdoor menu. Still sitting in front of the order menu 30 minutes later! Blocked in unable to leave due to cars behind me, with two screaming children (1 being a hungry infant) in the backseat. Ask me how my night is going....I'd be happy to answer considering I have nothing else better to do with my time, other than trying to calm down my hungry and tired kids at what is now 7 at night. Nothing against the workers tonight. Very sweet & apologetic. Clearly understaffed. Corporate: get your act together and take care of your workers. You'll keep employees that way!
They need more help here to keep the lines moving. Drive through shouldn't take 15 minutes plus being 3rd in line.
Service: 2
Lobby closes at midnight. Drive thru continues to 3 or 4 am depending on the day. The 3 cheese chicken flatbread melt is probably the best bang for your buck now. Everything is expensive 😭😭😭.
Atmosphere: 5
Food: 5
Service: 5
Got my order wrong
Ordered and paid for 5 regular Doritos Locos tacos and a Baja Blast
Received 2, a supreme taco and a supreme beefy burrito
What the actual hell
This is the worst Taco Bell I have ever been to. The workers on 2/2/25 working at midnight (so 2/3/25 at this time) were unnecessarily rude and filled my drink and let it spill all over the sides then handed it to me. Then they gave me no sauce so I just went in to grab it myself. Also took minutes to even start taking my order in drive-thru and I guess they all felt the need to come to the window and stare at me as I drove up which was weird lol. Overall horrible service compared to every other Taco Bell in Naperville or literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
This is the worst location the customer service is too worst drvie thru was closed when I went inside to order the food no one are responding they are playing the loud music and ignoring the customers even if they get the notification of my order they are purposely ignoring and dancing inside without responding i waited more than 20mins its ridiculous, they didn’t even pack my food properly its discussion
Atmosphere: 1
Food: 1
Service: 1
Let’s be real—it’s Taco Bell, so my expectations aren’t high. But this location is by far the worst. Every time I go, they seem overwhelmed with drive-thru orders, and I’m always told to go inside instead. It feels like the owner is just pushing people toward the app to cut labor costs. Find an alternative - this place sucks.
Service: 1
This location seems to always have staffing problems. It takes an extremely long time to go through the drive through. I have a feeling there normally are just two people working. One at the window and the other cooking.
Atmosphere: 3
Food: 4
Service: 1
Please, is there no manager or anything? I waited 47 minutes for an order. I beg you, please take care of these.
Atmosphere: 1
Food: 1
Service: 1
Came for breakfast before a job interview and they're closed (but says theyre open already)...I was really relying on them for food this stressful moring
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Do Not Go to this store!!!! Long wait time, food are rubbish, staffs are fooling around!!!
Atmosphere: 1
Food: 1
Service: 1
Very slowly
Atmosphere: 1
Food: 1
Service: 1
The overnight employees do not work their shifts here, ever. They sit around and avoid every single customer, sometimes blatantly walking in front of the windows just to emphasize their laziness. At 1am there were 4+ cars waiting in the drive thru for a restaurant that doesn't close until 3am according to Google, the Taco Bell app, and the sign on the door itself.
I saw the employees walking out of the restaurant after giving up in the drive thru and double checking the hours on the door. They just rudely told me "We're closed" and offered no valid reason as to why they were closing the store early, nor why they can't change the signs anywhere; they just lied to me and told me they can't.
This business is actively disrespecting its customers and throwing away money by leaving ANY of the current overnight staff employed here. I avoided posting a negative review before, I felt that certain circumstances could lead to needing to close early every so often and gave the benefit of the doubt, but the way I was talked to and treated by the employees tonight was totally unacceptable.
Atmosphere: 1
Service: 1
Very bad it’s always shows the restaurant is open but it’s closed
25 minute drive thru line today. 👍🏼
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Regular Taco, Wrap, Bean Burrito, Nacho Fries
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