Probably the best place for steaks in a casual environment. Great options for everyone. From the salads to the chili to their burgers and their amazing variety of meats, if you can't find something to eat here you shouldn't eat out
Phillip Shaw
I would like to give them five stars. The only reason I can't is because is because of the baked potato. We always inform every server everywhere we go every time that we don't eat pork. It wasn't until the last time I went which was well over a year ago that a server finally informed us that the baked potatoes are soaked in bacon grease. I was appalled. Not the fact that they so come in bacon grease but it's the fact that nobody's ever told us that until then. I used to feel crappy after I ate but I thought it was something else now I know it's the pork and the potatoes.
Atmosphere: 4
Food: 2
Service: 2
Ted Kreamalmeyer
Joined the wait-list. Was told to gather my party and proceed to the hostess. We were told to stand near a number 3 on the wall nearby. There were about 40 people standing near the entrance, we were blocking where the servers get the bread. Had to be asked several times to move. Bumping into people, all crammed into the space inside the door. People were even having a hard time coming out. Ok that was my first impression. Once we finally got to a table, there were a series of errors. Maybe the server was just overwhelmed. They even tried sitting a party of 7 at a booth designed for 6 behind us. I understand that places get busy. But don't tell me my table is ready and force me to stand shoulder to shoulder in someone's path. I will not visit this location again. The entree I chose, I did not care for. That was my fault, not theirs.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Bloomin Onion, House Salad, Texas Red Chili, Chicken Fingers with Mashed Potatoes and White Gravy, Hamburger, Mashed Potatoes, Loaded Fries
Mariano G
It was a little noisy based on how busy it was. The food was excellent, well seasoned, and brought out right on time. The staff was high energy and seemed genuinely happy to be there and serve food.
Wheelchair accessibility: Yes!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Baked Potato, Mashed Potatoes
Roberta Gross
Food was food was very good! The atmosphere was attractive but loud. Unorganized customer traffic flow in the waiting area / entrance.very congested and over crowded creating fire hazard conditions! Overall would only do pickkup and mot dine in.
Atmosphere: 2
Food: 5
Service: 2
Gang Zhou
Having been a regular customer and this recent visit really got me shocked (not in a pleasant way).
Food: Ordered a MEDIUM T-bone and the picture was what I got. It looked and tasted undercooked and I did not eat one more bite on what was left on plate.
(I mean this is a steakhouse after all. Why do I think I can cook better t-bones myself?)
Service: I told our waiter about the dish, he was a nice guy but could not make any decisions. He checked in the kitchen and came back saying 10% off (like $7) was the best they could do.
I felt I needed more an apology from the kitchen for a poorly prepared dish, while the 10% looked more like saying “take your money and stop causing troubles”.
We asked to speak to the manager. The manager (Jarrett’s) showed up with a do-not-mess-with-us attitude. All she asked was “what you want?”. All she said was take the discount or nothing. No apology! No sympathy! Not even “how can I help you?”throughout this talk. (When she left, she just turned around the stepped away without saying anything. I did not know that was the new manner in this industry.)
One logic that I felt laughable - her argument was you already ate part of the dish, and thus nothing we could do. The problem was I wouldn’t know half the dish was under cooked before I cut and tasted it. And, you can at least recognize your mistake and offer apology and regret for this dish and my experience in the restaurant, maybe?
Atmosphere: 3
Food: 1
Service: 1
Allie Noerr
We usually always go to the Texas Roadhouse in Bloomingdale, but we went to this one in Aurora on our way home from somewhere. We joined the waitlist before arriving, and a few minutes after we checked in the host told us our table would be ready soon. She had us stand in the corner under a sign that said number “4”. We waited there for 15+ minutes and we eventually saw the host stand looking at us and whispering, and the server told us they forgot about us. Then we got to the table and it took 15 minutes to get our drinks. Then we got our food and my husband’s medium rare steak was cooked well-done. The server never checked on us and everyone was done eating by the time she finally noticed the steak sitting at the head of the table for the past 15 minutes. The rest of our food was good. Honestly this is our second time having a bad experience at this location and we’re just never coming back to this one. Not sure what’s going on with the staff at this location but they could learn a thing or two from the Bloomingdale location.
Atmosphere: 3
Food: 3
Service: 1
Nick de Jong
Exploitative Secret Charges Surprise Awaits You!
The food was generally good and so was the service. The whole atmosphere was undermined by the secret charges they add on at the end for using their pay stations (Ziosks).
We were asked to use the Ziosk to pay, and when I checked the items they added a charge for using the Ziosk.
When I asked the manager she said it was for the games on the Ziosk, which we didn't play. In fact, within a minute of sitting down I had turned the Ziosk face down because we don't do screens during dinner. So if my kids managed to in that time confirm and consent to pay for "games" then there is something seriously wrong and exploitative about what they're doing.
I didn't make a scene. Just accepted it, and waiter still got a 20% tip, which thinking about it was 20% on top of the Ziosk charge too. I don't believe in being vindictive against waiters for issues that are beyond their control.
Congratulations Texas Roadhouse, you scored an extra $5 or whatever it was. Way to ruin the experience for a small bill
Atmosphere: 1
Food: 4
Service: 4
Michael Lucio
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
Djchrissyd24
I forgot the waiters name but he was awesome and the food was amazing!
My waiter was amazing food was great but they kept turning the music up on full blast. Had to yell to even give my order. Or waiter even had to sit in the booth with us to hear us. It wasn't even the song they dance too. It was ridiculous. They would turn it down and then five mintues later blast it again. Waiter says they do this all the time. Otherwise food was great and our waiter as well.
Atmosphere: 2
Food: 4
Service: 5
Amanda Fernandez
Our server Johnathan was super helpful and charismatic. He made sure our food and drinks were perfect and was super fun to chat with! Made the Texas Roadhouse experience a 10/10
Steve Bob
Wonderful steaks, will be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, Ribs, Steamed Broccoli
Steve Encinas
Service and the restaurant were exceptional! Steak was lacking flavor, not seasoned well. Sad since that's what we were going for. Presentation of steak was also horrible
Probably the best place for steaks in a casual environment. Great options for everyone. From the salads to the chili to their burgers and their amazing variety of meats, if you can't find something to eat here you shouldn't eat out
I would like to give them five stars. The only reason I can't is because is because of the baked potato. We always inform every server everywhere we go every time that we don't eat pork. It wasn't until the last time I went which was well over a year ago that a server finally informed us that the baked potatoes are soaked in bacon grease. I was appalled. Not the fact that they so come in bacon grease but it's the fact that nobody's ever told us that until then. I used to feel crappy after I ate but I thought it was something else now I know it's the pork and the potatoes.
Atmosphere: 4
Food: 2
Service: 2
Joined the wait-list. Was told to gather my party and proceed to the hostess. We were told to stand near a number 3 on the wall nearby. There were about 40 people standing near the entrance, we were blocking where the servers get the bread. Had to be asked several times to move. Bumping into people, all crammed into the space inside the door. People were even having a hard time coming out. Ok that was my first impression. Once we finally got to a table, there were a series of errors. Maybe the server was just overwhelmed. They even tried sitting a party of 7 at a booth designed for 6 behind us. I understand that places get busy. But don't tell me my table is ready and force me to stand shoulder to shoulder in someone's path. I will not visit this location again. The entree I chose, I did not care for. That was my fault, not theirs.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Bloomin Onion, House Salad, Texas Red Chili, Chicken Fingers with Mashed Potatoes and White Gravy, Hamburger, Mashed Potatoes, Loaded Fries
It was a little noisy based on how busy it was. The food was excellent, well seasoned, and brought out right on time. The staff was high energy and seemed genuinely happy to be there and serve food.
Wheelchair accessibility: Yes!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Baked Potato, Mashed Potatoes
Food was food was very good! The atmosphere was attractive but loud. Unorganized customer traffic flow in the waiting area / entrance.very congested and over crowded creating fire hazard conditions! Overall would only do pickkup and mot dine in.
Atmosphere: 2
Food: 5
Service: 2
Having been a regular customer and this recent visit really got me shocked (not in a pleasant way).
Food: Ordered a MEDIUM T-bone and the picture was what I got. It looked and tasted undercooked and I did not eat one more bite on what was left on plate.
(I mean this is a steakhouse after all. Why do I think I can cook better t-bones myself?)
Service: I told our waiter about the dish, he was a nice guy but could not make any decisions. He checked in the kitchen and came back saying 10% off (like $7) was the best they could do.
I felt I needed more an apology from the kitchen for a poorly prepared dish, while the 10% looked more like saying “take your money and stop causing troubles”.
We asked to speak to the manager. The manager (Jarrett’s) showed up with a do-not-mess-with-us attitude. All she asked was “what you want?”. All she said was take the discount or nothing. No apology! No sympathy! Not even “how can I help you?”throughout this talk. (When she left, she just turned around the stepped away without saying anything. I did not know that was the new manner in this industry.)
One logic that I felt laughable - her argument was you already ate part of the dish, and thus nothing we could do. The problem was I wouldn’t know half the dish was under cooked before I cut and tasted it. And, you can at least recognize your mistake and offer apology and regret for this dish and my experience in the restaurant, maybe?
Atmosphere: 3
Food: 1
Service: 1
We usually always go to the Texas Roadhouse in Bloomingdale, but we went to this one in Aurora on our way home from somewhere.
We joined the waitlist before arriving, and a few minutes after we checked in the host told us our table would be ready soon. She had us stand in the corner under a sign that said number “4”. We waited there for 15+ minutes and we eventually saw the host stand looking at us and whispering, and the server told us they forgot about us. Then we got to the table and it took 15 minutes to get our drinks. Then we got our food and my husband’s medium rare steak was cooked well-done. The server never checked on us and everyone was done eating by the time she finally noticed the steak sitting at the head of the table for the past 15 minutes. The rest of our food was good.
Honestly this is our second time having a bad experience at this location and we’re just never coming back to this one. Not sure what’s going on with the staff at this location but they could learn a thing or two from the Bloomingdale location.
Atmosphere: 3
Food: 3
Service: 1
Exploitative Secret Charges Surprise Awaits You!
The food was generally good and so was the service. The whole atmosphere was undermined by the secret charges they add on at the end for using their pay stations (Ziosks).
We were asked to use the Ziosk to pay, and when I checked the items they added a charge for using the Ziosk.
When I asked the manager she said it was for the games on the Ziosk, which we didn't play. In fact, within a minute of sitting down I had turned the Ziosk face down because we don't do screens during dinner. So if my kids managed to in that time confirm and consent to pay for "games" then there is something seriously wrong and exploitative about what they're doing.
I didn't make a scene. Just accepted it, and waiter still got a 20% tip, which thinking about it was 20% on top of the Ziosk charge too. I don't believe in being vindictive against waiters for issues that are beyond their control.
Congratulations Texas Roadhouse, you scored an extra $5 or whatever it was. Way to ruin the experience for a small bill
Atmosphere: 1
Food: 4
Service: 4
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
I forgot the waiters name but he was awesome and the food was amazing!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was nice. Big portions as you would expect from a steak house. The service was exceptional. Drinks were on point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rattlesnake Bites, Mashed Potatoes
My waiter was amazing food was great but they kept turning the music up on full blast. Had to yell to even give my order. Or waiter even had to sit in the booth with us to hear us. It wasn't even the song they dance too. It was ridiculous. They would turn it down and then five mintues later blast it again. Waiter says they do this all the time. Otherwise food was great and our waiter as well.
Atmosphere: 2
Food: 4
Service: 5
Our server Johnathan was super helpful and charismatic. He made sure our food and drinks were perfect and was super fun to chat with! Made the Texas Roadhouse experience a 10/10
Wonderful steaks, will be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: House Salad, Ribs, Steamed Broccoli
Service and the restaurant were exceptional!
Steak was lacking flavor, not seasoned well.
Sad since that's what we were going for.
Presentation of steak was also horrible
Atmosphere: 5
Food: 3
Service: 5
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