The Pivot Room Naperville

We took our 8th grade boys basketball team there as an outing after winning their Illinois State Champions to celebrate their win🎉. This would be my second experience that did not go very smoothly. From the moment we walked in, the energy at the front desk felt off. We went in to bowl and do laser tag. It was 11 boys and about 11 adults. They boys were set to bowl and did complete their game of bowling but when it was time for laser tag, the boys we able to complete one half hour game but we were told that they were “booked” for the next two hours and could not book another game. However, when observing, no one ever showed up and laser tag was never occupied for the next few hours. We had another group of players, our 6th grade team show up and as the boys were mingling together, a person from the staff told our 8th grade boys they couldn’t mingle with with other team or be in their space. So, my approach is first off, why? And secondly, why are you talking to our kids are they are not being disrespectful or disruptive. It is way too much to write but the overall experience was disheartening and we spent a ton of money on gaming and food. No apology or any credit. At least on my first experience the guy was apologetic and gave me a small credit for next visit which I never used.

This newer location is great, also having bowling and laser tag. Staff is very friendly and helpful, great drinks and food fun for all ages

It was.clean family friendly. And fun

More waiters should be needed to speed up time especially if there's a lot of dine-ins involved. Appetizer choices can be improved somewhat. More choices for Pizza toppings (particularly the meatless ones for those who can't have meat on Fridays).