Dunkin'
970 W Laraway Rd, New Lenox
(815) 485-8270
Recent Reviews
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The donuts were a little stale. I suspect they were day old donuts. We were standing at the counter for a few minutes until somebody actually came and took our order. I asked that the large mocha blast be separated into 2 separate cups. And they didn't do it. I ended doing it myself and created a mess at the table. Overall the experience was ok.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dunkin' Refreshers
Great food and whatever but extremely rude staff.
Atmosphere: 2
Food: 4
Service: 2
Absolutely love this Dunkin! The staff are very nice and service is always excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Blend, Half Dozen Donuts, Muffins, Bagel
Order is constantly getting messed up. Food is never cooked consistently overpriced.
Atmosphere: 1
Food: 1
Service: 1
Terrible service and messed up the order!
Atmosphere: 1
Food: 3
Service: 1
Everytime I come this place they mess up something! If I forget to check if my ovacado toast has bacon on it I don't hlget it. Even when I order the same thing everytime. I'll order on the app and I'll pull up to get my drink and toast and everytime I have to tell them I ordered food as well. Just this morning I paid for myself then I paid for the person that I knew behind me and I had a feeling they were gonna charge her even though I paid, so I called and I'm glad I did because of course they tried to charge the person I just paid for. Then I pull away and of course no bacon on my ovacado toast and it says it right on there that I ordered and paid for bacon. The customer service is not good they're. Not to even mention THEY ARE ALWAYS OUT OF EVERYTHING! Have the time they don't even have chocolate munchkins. I will not be going g back!
Food: 1
Service: 1
Shana was really sweet and helped us out!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Roll, Donuts
Coffee and donuts are always great.. Nice selection of flavors. Do miss the $1 Large iced coffees though, can't lie.. good times. ?
Atmosphere: 5
Food: 5
Service: 5
No sugar in our extra/extra coffee and denied cold foam per DD protocol in place (per manager)
Food: 1
Service: 1
I ordered a coffee and 10 munchkins received 9. God, please help these young people.
Food: 3
Service: 3
Restaurantji Recommends
Waited 5 minutes to brew a new pot of de-caff .. no problem,. Don't mind waiting . After I drove off I realized the server must have put 3/4 of a cup of old cold stale coffee and topped it off with fresh brewed coffee. . coffee was nearly warm and tasted stale.
Atmosphere: 5
Food: 1
Service: 1
learn to count.
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Glad that you offer thus option!
Parking: Ample space provided for customers.
Kid-friendliness: Nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
I’ve been going to this Dunkin since it opened. When Salmon worked there it was too notch. I’ve raised my kids going there.. the past few years the service has been lackluster at best. Drive through notoriously gets the orders wrong with no apologies at all. It’s almost as if they give you whatever they want to as opposed to what you ordered. It’s a shame. Salmon is the very best. Not sure where he is these days. But I miss they guy.
Atmosphere: 3
Food: 3
Service: 1
Order # 9236.. Had a piece of plastic in my coffee roll. Took me by surprise. Fortunately I wasn't cut.
Food: 3
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