Jersey Mike's Subs
527 E Lincoln Hwy, New Lenox
(815) 463-0521
Recent Reviews
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Maybe they should put they close at 830 instead of 9. Seeing as I tried to place an order at 825 and couldn't.
They absolutely refuse to add toppings to my grilled sandwiches… first time I got one, they just wrapped it up after grilling…. I said I wanted addtl toppings and was told I should have said that in advance…. Go today and tell them I wanted to add to my grilled chicken…. Girl said, yea you can at the end when we bring it down….. she lied, also wrong bred for a $22 sandwich. Incompetence at the highest level. 18 people working and they still can’t get it right…. Also side question: when someone orders the turkey/bacon sandwich, why ask if you want the bacon? Y’all tryn to trick people not paying attention and save bacon. Gotta talk to Mike!
Atmosphere: 1
Food: 1
Service: 1
First time here today 06/30/2025 customer service from the three men that were working this night 10/10! Very nice & the sandwich sooooooooo good very fresh will be back maybe Tomoroow lol!!
Atmosphere: 5
Food: 5
Service: 5
Lately Jersey Mikes thinks it's ok to serve brown lettuce on everything. Recommendation if the lettuce is brown just don't offer it!!
Atmosphere: 2
Food: 2
Service: 4
Wow what can I say, it was one of the worst experienced ever. The guy that was doing my sandwiches was super super rude, and the very beginning he offered me something that I didn't understand and when I asked him once again he got an additud like if it bothered him that I asked him 2 times. Then when I started to tell him what I wanted on the sandwiches he was annoyed and wanted to rush me along. I asked him to let another associate, do my lunch. But he didn't want to. The whole experience was very uncomfortable and very dissatisfying. I'm never again ever going to come in to purchase one sandwich from this place. Customer service is something that is delicate and if people don't understand you, you do not have to treat them wrongly, you can explain to them what is something very common for you, but it's foreign for them.
Service: 1
I usually love jersey mikes but I would not recommend going if you have an allergy and they are even a little busy… I just went to get lunch and they refused me service. I let them know when I order I have a severe dairy allergy and ask if they can clean the machine before making my sandwich. They use the same machine to cut all the meats and the cheese. This has not been an issue in the past but the female employee started to make my sandwich without cleaning it and when I asked again she refused to clean the machine. The male employee talked to her and stated to me after “she won’t clean it” so I had to leave without any food…. I was very embarrassed and actually cried afterwards at how rude and dismissive it felt. I loved jersey mikes before this but will not be back.
Atmosphere: 1
Food: 1
Service: 1
Me and my wife both got food poisoning from this location. Beware! I had the big kahuna chicken sandwich. She had the chicken bacon ranch.
Atmosphere: 2
Food: 1
Service: 4
Great sandwich shop. However, the service is hit or miss. My last visit was a miss. I ordered the chicken philly without the onions and peppers - the young man even repeated the order. However, the person who made the sandwich obviously didn't read the order. So, it was an expensive garbage item as I wasn't driving 20 minutes back. I'd give the visit a 1 star but, they got the other sandwich right and the other staff members were great.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Chicken Philly Cheese Steak, Jersey Shore's Favorite, Chips
Very disappointed with this location. I placed an order on the app and then went to pick it up. There is no designated place for orders, so I had to wait in the line, with 9 people in front of me to pick up my order. I should have checked while I was there to see if it was right, but unfortunately I did not. My bowl had a small amount of meat and cheese, and an overload of banana peppers, which I did not order. I also ordered mayo, but that was not on there. Taking the time to read and get the orders right, would really go a long way to get return customers.
Atmosphere: 3
Food: 3
Service: 1
ABSOLUTELY LOVE THIS PLACE!! The food is always fresh and made to order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sandwich, Club Sub, Grilled Portabella Mushroom & Swiss, The Number Four, Stickball Special, Chicken Philly Cheese Steak, Jersey Shore's Favorite, blt, Soda Bottle, Roast Beef and Provolone, Turkey and Provolone, Chips, Cookie, The Original Italian, Celsius, Smoky Southwestern Cheese Steak, GF Snickerdoodle, Portabella Chicken Cheese Steak
Restaurantji Recommends
I love Jersey Mike's but the music is too loud to hear what the people are saying. Really good food but the ham is the only thing with a good portion. 61$ for 4 people to eat. Music impedes the dining experience.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Chips, The Original Italian
Love their sandwiches!
Vegetarian options: Lots of veggies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef and Provolone, Turkey and Provolone
Redefines fast food for the better.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Italian Sandwich, Club Sub
Best sandwiches out of all the sandwich options. This place always does a great job. Even when they’re super busy they move quick and never mess up a sandwich.
Atmosphere: 5
Food: 5
Service: 5
Delicious subs
Atmosphere: 3
Food: 5
Service: 5
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