Carl's Ice Cream Factory

Poorly managed is an understatement! Nothing like paying 26 bucs for 2 orders and get the food of one order. Stopped in last night for 2 Pulled Pork sandwiches and 2 orders of baked beans. Got home and only got a 1/2 cup of baked beans in each order and the pulled pork had very little meat on this. we have ordered this several times and this time we got screwed.
I go in today to say something and no one gives a rip. I am done with these clowns. It seems they feel they are perfect and if you have a problem they make you feel like you're trying to screw them out of more food or money. They can screw someone else they are now off my list of places to eat.

Great cheeseburger. Wonderful selection of ice cream flavors

A very nice ice cream shop! Home made ice cream, many flavors, and soft serve. Kid friendly. Seasoned employees! They were very friendly and helpful.

Local mom and pop with good food and ice creme and the price is good for the food you get

Best ice cream in town. Very busy at times, but truly worth the wait. You'll need extra napkins, because it does tend to melt.

I got the Debbie’s brownie delight supreme, and it came out quickly and tasted absolutely delicious!

The way ice cream should be.

I always get as something to eat when in the area

Drive thru had quite a line and no one was in a rush to get orders out.

Cheese fries were good, fresh and hot

Chocolate malt was thick.

Don’t go during the summer. Was 8pm, line to the back door inside brook 20 minutes to get up front. Ordered the butterscotch dipped cone. Coating looked funny and smelled rancid. I thorn stood in line for another 20 min to show the girl. No apology. Gave me a smaller, plain cone. This place is so poorly managed. High school kids with no respect for customer service!

. Got a medium ice cream cone and a small ice cream cone and they were exactly the same size

Make sure if you go here and the power “ goes out “ like it seems to do quite frequently you take it upon yourself to go make sure your food is being cooked. Me and my kids waited 40 minutes and when others started getting their food before us we finally asks where ours was the reason given was because the power went out so our order was lost even though they saw us sitting in their dining room with a number on our table ? So after the 40 minutes we were told they would start making ours and it would be 7 minutes longer , we decided to wait , after another 12 minutes and over an hour after it was said and done we said forget it and got our money back….. we tried getting told “ well that’s your food right there “ as I was getting my refund lol and the nice lady behind the counter replied to the lady no it’s not it’s another tables …. Just a warning to anyone going here to eat inside of the power goes out check on your order !!!

We ordered a kids chicken strips and a basket of fries. While we waited patiently with our number (12), other guests arrived and placed their orders. After noticing that people who ordered after us had finished their entire meals, I went up to the management and asked what happened to our order. I was then told that it was because I ordered chicken strips that it took over forty minutes to make such a simple order. Keep in mind that a family with four children who came in after us had already gotten their fries and were halfway done with their ice cream. Another table that had two gentlemen who also ordered after us had finished their cheeseburgers. I have been a professional in the short order cooking business for over twelve years in the past, and I know for a fact it does not take that long to make chicken fingers (even if they were made from scratch and not frozen). I usually buy the gift certificates every Black Friday, but that will never happen again. I will never return to this establishment. Please feel free to reach out to me to buy my unused $30 gift certificates at half price, but be warned---this place is poorly managed, understaffed, and desperate for a line cook who can manage a couple deep-frier orders in a timely manner. Although I prefer to support local businesses, there are far better alternatives in town, like Culver's and Gene's. So ends about twenty years of patronage and many good family memories.

So good. Staff ang food awesome. Love it!!!!

Atmosphere: 5

Food: 5

Service: 5

A traditional stop on Route 66 in this area! I love their seasonal flavors especially rum raisin during the winter!

Atmosphere: 5

Food: 5

Service: 4