We have been missing items the last 5 times we have went. Twice I made it all the way home so now I try and quickly check it. Today not only was I missing an entire meal (noticed before leaving thank goodness) but then I noticed as I was driving home that they gave us the wrong drinks (sorry Jennifer-name on holder). While I know mistakes happen (that’s what I chalked it up to the first two times) I think some training needs to happen. I can’t justify spending that amount of money and not receiving what I ordered (not to mention my home is all the way across town and having three hangry children waiting is a big inconvenience). Chick-fil-A has been our go to for a long time (check my member status) but right now it’s not feeling worth the time. 😔
Dawn Beck
I love Chick Fil A but the last 2 times were very disappointing. A couple weeks ago I ordered a Grilled Chicken Club Sandwich and received a Chick Fil A Deluxe Sandwich. Got back to work snd realized it was wrong and did not have time to go back. Ended up throwing it away and not eating. Then today I ordered the same thing and no bacon on the sandwich. I feel like some more training needs to be done with the employees. A lady came
over to our table and asked how things were. I let her know. She did get the bacon but kinda blew us off. I understand mistakes are made but either way the cost of food I hope to get what I pay for. For my husband and I it was almost $25.00 just for lunch.
Niggers Suck ny dick
There was a whole finger in my food and I got laughed at for having no arms legs or mouth
Atmosphere: 1
Food: 1
Service: 1
One Love
Dawson was the sweetest most patient and kind. Thank youuuuuu! May the day treat you just as kind:)
Very friendly and professional staff. Very delicious and fresh food. There is always a line, but it moves fast. I've never had an order messed up. I love the fact they never ask for a tip unlike anywhere else these days, yet the service is so much better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Mahitha Yannamani
Staff and atmosphere is good.
Atmosphere: 5
Food: 5
Service: 5
Gregory Potter
It's Chick-fil-A. Great food. Great service.
Atmosphere: 5
Food: 5
Service: 5
Misty Kessinger
I had to have them remake a simple sandwich 4 times and I gave up bc they didn't get it right. That being said the cook may have had an off day. I have been ordering several times a month, we love their fries. I haven't ordered in over a month bc the last few times the fries are crispy and almost burnt. They are not the beloved fires. I called and found out they changed their fries and adjusted the heat of the oil to make them crispy. I need to take a moment of silence for the void that chik filet will leave in my life. Culver's fries will hopefully never let me down.
We passed through on our way to Texas. I really loved this place. The team was so kind, the energy was amazing. All of them very polite and with a great smile. Bathrooms and store very clean. Congratulations to the team
Atmosphere: 5
Food: 5
Service: 5
Briana Samuilis
this place sucks. they forgot a chicken sandwich we ordered and tried calling and didn’t answer
Food: 1
James Larkin
Sherri was the best today.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Attora
I have had great experiences in the past about this Chick fil a but I am not really sure what is going. I had ordered two sausage hash brown burritos but with no hash browns but both came with hash browns. I ordered a grilled chicken sandwich with no tomato but got tomato. Then this morning I ordered yet again a sausage hash brown burrito with no hash browns and instead got chicken.
Atmosphere: 4
Food: 3
Service: 3
Deborah Adelman
I have shopped at chick-fil-A in Normal Illinois for several years now with no complaints, and I would not be writing this review if not for repeated mistakes with our orders. Over the last several months, when we purchase the hash brown scramble bowls, all we get is eggs. We have specifically told our order taker, in the drive thru, exactly what we want in our bowls (eggs, hash browns, cheese, no meat). For some reason we only get eggs. Is there some reason for this? Can the bowl not be made with just eggs, hash browns, and cheese anymore? If this is the case please let us know and we will purchase the hash browns separate. Also, we have had other minor issues, for example missing food items, poor customer service ETC… This is so strange because, in the past the customer service and attention to detail has been outstanding. I hope you can resolve these issues, because we really enjoy the food on your menu. Further, I realize these issues occur at all fast food restaurants, but we always went to Chick-Fil-A because the quality on all levels was always exceptional. Anyway…thank you for the opportunity to vent! Have a wonderful Holiday Season!
We have been missing items the last 5 times we have went. Twice I made it all the way home so now I try and quickly check it. Today not only was I missing an entire meal (noticed before leaving thank goodness) but then I noticed as I was driving home that they gave us the wrong drinks (sorry Jennifer-name on holder). While I know mistakes happen (that’s what I chalked it up to the first two times) I think some training needs to happen. I can’t justify spending that amount of money and not receiving what I ordered (not to mention my home is all the way across town and having three hangry children waiting is a big inconvenience). Chick-fil-A has been our go to for a long time (check my member status) but right now it’s not feeling worth the time. 😔
I love Chick Fil A but the last 2 times were very disappointing. A couple weeks ago I ordered a Grilled Chicken Club Sandwich and received a Chick Fil A Deluxe Sandwich. Got back to work snd realized it was wrong and did not have time to go back. Ended up throwing it away and not eating. Then today I ordered the same thing and no bacon on the sandwich. I feel like some more training needs to be done with the employees. A lady came over to our table and asked how things were. I let her know. She did get the bacon but kinda blew us off. I understand mistakes are made but either way the cost of food I hope to get what I pay for. For my husband and I it was almost $25.00 just for lunch.
There was a whole finger in my food and I got laughed at for having no arms legs or mouth
Atmosphere: 1
Food: 1
Service: 1
Dawson was the sweetest most patient and kind. Thank youuuuuu! May the day treat you just as kind:)
Atmosphere: 5
Food: 5
Service: 5
Definitely our go-to restaurant! Quality food, impeccable service, impressive flavor, and uplifting atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Always awesome. Great food
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Grilled Chicken Sandwich, Grilled Nuggets, Hash Browns, Chick-Fil-A Waffle Potato Fries
Very friendly and professional staff. Very delicious and fresh food. There is always a line, but it moves fast. I've never had an order messed up. I love the fact they never ask for a tip unlike anywhere else these days, yet the service is so much better.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Staff and atmosphere is good.
Atmosphere: 5
Food: 5
Service: 5
It's Chick-fil-A. Great food. Great service.
Atmosphere: 5
Food: 5
Service: 5
I had to have them remake a simple sandwich 4 times and I gave up bc they didn't get it right. That being said the cook may have had an off day. I have been ordering several times a month, we love their fries. I haven't ordered in over a month bc the last few times the fries are crispy and almost burnt. They are not the beloved fires. I called and found out they changed their fries and adjusted the heat of the oil to make them crispy. I need to take a moment of silence for the void that chik filet will leave in my life. Culver's fries will hopefully never let me down.
Atmosphere: 4
Food: 3
Service: 5
Restaurantji Recommends
We passed through on our way to Texas. I really loved this place. The team was so kind, the energy was amazing. All of them very polite and with a great smile. Bathrooms and store very clean. Congratulations to the team
Atmosphere: 5
Food: 5
Service: 5
this place sucks. they forgot a chicken sandwich we ordered and tried calling and didn’t answer
Food: 1
Sherri was the best today.
Atmosphere: 5
Food: 5
Service: 5
I have had great experiences in the past about this Chick fil a but I am not really sure what is going. I had ordered two sausage hash brown burritos but with no hash browns but both came with hash browns. I ordered a grilled chicken sandwich with no tomato but got tomato. Then this morning I ordered yet again a sausage hash brown burrito with no hash browns and instead got chicken.
Atmosphere: 4
Food: 3
Service: 3
I have shopped at chick-fil-A in Normal Illinois for several years now with no complaints, and I would not be writing this review if not for repeated mistakes with our orders. Over the last several months, when we purchase the hash brown scramble bowls, all we get is eggs.
We have specifically told our order taker, in the drive thru, exactly what we want in our bowls (eggs, hash browns, cheese, no meat). For some reason we only get eggs. Is there some reason for this? Can the bowl not be made with just eggs, hash browns, and cheese anymore? If this is the case please let us know and we will purchase the hash browns separate. Also, we have had other minor issues, for example missing food items, poor customer service ETC…
This is so strange because, in the past the customer service and attention to detail has been outstanding. I hope you can resolve these issues, because we really enjoy the food on your menu. Further, I realize these issues occur at all fast food restaurants, but we always went to Chick-Fil-A because the quality on all levels was always exceptional.
Anyway…thank you for the opportunity to vent! Have a wonderful Holiday Season!
Atmosphere: 5
Food: 3
Service: 3
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