Chipotle Mexican Grill
701 S Main St, Normal
(309) 862-0309
Recent Reviews
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Olivia, the apprentice, always provides terrific customer service. She continuously checks to make sure everything is good. The team is great and provides consistent portions and delicious food!
Atmosphere: 5
Food: 5
Service: 5
Olivia, the apprentice at this location is amazing! Her customer service (and the overall staff) does a great job and making you feel welcomed. The food was great and the restaurant was clean and stocked. 10/10!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
$7.50 for guac that’s gone bad- inedible
Atmosphere: 2
Food: 2
Service: 2
Oliva’s team was super fast and so amazingly nice! I love this chipotle! Vibes are always good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
it’s 10:52 AM and the doers still aren’t open.
Stop playing and change the hours if you can’t live up to the ones you’ve already got.
Their customer service for delivery customers is absolutely abysmal. Their phone number just leads to a phone tree that doesn't allow any way to talk to a person, and just keeps directing you to the automated chat on their website. (There also doesn't seem to be any way to talk to an actual person through their website). The automated chat bot's "resolution" to an entire meal being incorrect was a code for a free entree. But to USE that free entree required spending at lead $10 (before tax and fees) on stuff before they would even deliver it. Altogether, fixing the order they messed up cost $20. Do not get delivery from Chiptole.
Service: 1
it’s 10:52 AM and the doers still aren’t open.
Stop playing and change the hours if you can’t live up to the ones you’ve already got.
Good food
Vegetarian options: Best veggie bowl is good
Dietary restrictions: You tell them veggies bowl with no meat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Burrito Bowl
Gave me raw rice. Not even cooked
Atmosphere: 5
Food: 1
Service: 4
The service was amazing, workers treated me with kindness and respect. Also it was very clean, the lobby and drink station looked spotless. Definitely recommend to anyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Restaurantji Recommends
I had got to the store and could see that it was busy. Understandable, they’re the only chipotle open past 10pm. I placed the order asking it to be done at 10:10pm. I got there at 10:14 and it still wasn’t ready. At 10:20 my order was ready but she told me that they were out of guacamole and the vinaigrette. again I understand you’re busy but I didn’t get offered a refund for either the guacamole or vinaigrette instead I just got queso. When arriving home with the order we started eating and my significant other found a hair in his beans. I am super dissatisfied with my visit tonight.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Quesadilla
I wish I could give zero stars , one mobile order for one bowl they took me 30 min , And this time I ordered from DoorDash for 1 mile they took 50 min ??..
If the store has a good manager, I hope he fixes this issue .
Service: 1
Gave me raw rice. Not even cooked
Atmosphere: 5
Food: 1
Service: 4
This specific Chipotle is truly awful. My order is wrong when ordering online almost every single time. I’m going to a different one that’s out of my way from now on because this location is so insanely bad.
Atmosphere: 3
Food: 3
Service: 1
Not too bad of a place, wish it was easier to get too though by car.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Quesadilla
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