I came in for the first time and got a Blackberry Biancha. I actually changed from a caramel mocha and they were soo chill about it! So nice! They told me about the app and helped set it up and give me points.
saratheplanteater
I enjoyed the vegan coffee cake a d vegetable hash so much!! Hope to go back and try vegan cup cakes and zucchini bread!! Didn’t have enough room in my belly!!
Domenic Di Girolamo
Super delicious cortado with great vibes inside
Bob Knake
Nice little coffee shop in downtown normal.
Atmosphere: 5
Food: 5
Service: 5
Will Lubeck
The coffee and the scone were good. I was pleasantly surprised.
Atmosphere: 4
Food: 5
Service: 4
Mark Fleming
Convenient location, cheerful, welcoming staff, and they are open early (6:30am.)
Atmosphere: 4
Food: 4
Service: 5
kasonja jideonwo
I arrived at the establishment promptly at 6:30 am on a Sunday, the stated opening time. Upon entering, I noticed both employees were present in the front area. Unfortunately, neither of them acknowledged my presence or offered a greeting. Although I was engaged in a phone conversation with my mother, I courteously placed my phone on hold and approached the register. It is worth noting that I did not observe any signage indicating a policy against using mobile devices while seeking service. As the employees continued their tasks, such as removing the strainer from the coffee maker and wiping the counters, they failed to make eye contact or engage in any form of communication with me. After several minutes of being disregarded, I decided to leave the establishment. However, I felt compelled to return and address the situation. I informed the employees that I was a visitor to the area and expressed my concern regarding their lack of customer service.
I stated It is unacceptable for customers to enter the establishment and not be greeted within a few seconds. The employee yelled you were on your phone . Some people don't want to be interrupted . The employee in question became agitated and discourteous when I requested that she moderate her tone. Furthermore, neither employee made eye contact with me, which would have indicated that I had ended my phone call. I will not patronize a business where the employees are rude. It costs nothing to be kind and respectful to customers. I found another coffee shop a few blocks away that provided excellent customer service.
Service: 1
Terrance Whitecotton
This is hands down the best coffee shop I’ve been to anywhere in the US. The atmosphere is outstanding at any of their locations. They always have very helpful and polite staff. They roast their own beans and they are amazing. The baristas are very talented and creative. If you have an opportunity to try the Coffee Hound it is well worth the time.
Atmosphere: 5
Food: 5
Service: 5
Andrew Smith
I ordered the house cortado, which was outstanding and served with a small glass of sparkling water. My wife got a caramel latte which was not too sweet. Closed my eyes and thought I was at a cafe in Europe. These folks know what they're doing and it's always appreciated. Latte art was on point too! The coffee is front and center here, Other places might have better nibbles and eats but it just may well be the best coffee in the area. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Maxwell Salinger
Best coffee in Normal, everyone working there has been an absolute pleasure.
Went twice when back on campus recently. The team is so friendly and made the coffee fast. Enjoyed their iced lattes and had the blueberry muffin. Highly recommend stopping by.
Atmosphere: 5
Food: 5
Service: 5
Rachel Bailey
Espresso and milk steaming are on point! Friendly staff and great cafe vibes!!!
Atmosphere: 5
Food: 5
Service: 5
Steve Machine
I experienced very rude workers at this coffee shop. I asked for a traditional cap in ceramic and 2 pour overs. The traditional cappuccino was served to me in a paper cup. I asked nicely to please put in a ceramic cup as ordered. The employee got very rude with me and reluctantly made one in a ceramic cup. I then noticed the other employee pouring water through the bleached filter, but reusing it for the pour over coffee. I asked her to use fresh water for the actual pour over like you are supposed to. She did not like that and got upset with me. The manager then came out and gave me a refund. The manager stated I was right about how to do a pour over. I will never go back to Coffee Hound after being a customer for 15 years. These employees ruined ? it for me!!! I am appalled ? how the service has gone downhill. I will now go back to Peoria where they know how to serve their customers with a smile. Coffee ☕️ Hound better learn how to treat their customers. I am done and pissed!!! Word of mouth will hurt this place and I will make sure of it. Do not go here to buy coffee!!!! They must have gotten too big for their britches!!!
Atmosphere: 3
Service: 1
Tyler Blaylock
Oat milk latte was textured perfectly. (I work in the coffee industry for 7 years now). I love a coffee shop that actually takes time to do latte art even if they put a lid on the cup. It proves that they are trained consistently and care about each drink. I would say it's a bit overpriced. $6.37 for a medium oat milk latte (no flavors) is pretty ridiculous. Should not upcharge that much for milk to be honest.
Recommended dishes: Latte Art
Tyler Turnbough
Good selection of traditional espresso and non-espresso drinks. Baristas were friendly and the vibe was very
I came in for the first time and got a Blackberry Biancha. I actually changed from a caramel mocha and they were soo chill about it! So nice! They told me about the app and helped set it up and give me points.
I enjoyed the vegan coffee cake a d vegetable hash so much!! Hope to go back and try vegan cup cakes and zucchini bread!! Didn’t have enough room in my belly!!
Super delicious cortado with great vibes inside
Nice little coffee shop in downtown normal.
Atmosphere: 5
Food: 5
Service: 5
The coffee and the scone were good. I was pleasantly surprised.
Atmosphere: 4
Food: 5
Service: 4
Convenient location, cheerful, welcoming staff, and they are open early (6:30am.)
Atmosphere: 4
Food: 4
Service: 5
I arrived at the establishment promptly at 6:30 am on a Sunday, the stated opening time. Upon entering, I noticed both employees were present in the front area. Unfortunately, neither of them acknowledged my presence or offered a greeting. Although I was engaged in a phone conversation with my mother, I courteously placed my phone on hold and approached the register. It is worth noting that I did not observe any signage indicating a policy against using mobile devices while seeking service. As the employees continued their tasks, such as removing the strainer from the coffee maker and wiping the counters, they failed to make eye contact or engage in any form of communication with me. After several minutes of being disregarded, I decided to leave the establishment. However, I felt compelled to return and address the situation. I informed the employees that I was a visitor to the area and expressed my concern regarding their lack of customer service.
I stated It is unacceptable for customers to enter the establishment and not be greeted within a few seconds. The employee yelled you were on your phone . Some people don't want to be interrupted . The employee in question became agitated and discourteous when I requested that she moderate her tone. Furthermore, neither employee made eye contact with me, which would have indicated that I had ended my phone call. I will not patronize a business where the employees are rude. It costs nothing to be kind and respectful to customers. I found another coffee shop a few blocks away that provided excellent customer service.
Service: 1
This is hands down the best coffee shop I’ve been to anywhere in the US. The atmosphere is outstanding at any of their locations. They always have very helpful and polite staff. They roast their own beans and they are amazing. The baristas are very talented and creative. If you have an opportunity to try the Coffee Hound it is well worth the time.
Atmosphere: 5
Food: 5
Service: 5
I ordered the house cortado, which was outstanding and served with a small glass of sparkling water. My wife got a caramel latte which was not too sweet. Closed my eyes and thought I was at a cafe in Europe. These folks know what they're doing and it's always appreciated. Latte art was on point too! The coffee is front and center here, Other places might have better nibbles and eats but it just may well be the best coffee in the area. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Best coffee in Normal, everyone working there has been an absolute pleasure.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went twice when back on campus recently. The team is so friendly and made the coffee fast. Enjoyed their iced lattes and had the blueberry muffin. Highly recommend stopping by.
Atmosphere: 5
Food: 5
Service: 5
Espresso and milk steaming are on point! Friendly staff and great cafe vibes!!!
Atmosphere: 5
Food: 5
Service: 5
I experienced very rude workers at this coffee shop. I asked for a traditional cap in ceramic and 2 pour overs. The traditional cappuccino was served to me in a paper cup. I asked nicely to please put in a ceramic cup as ordered. The employee got very rude with me and reluctantly made one in a ceramic cup. I then noticed the other employee pouring water through the bleached filter, but reusing it for the pour over coffee. I asked her to use fresh water for the actual pour over like you are supposed to. She did not like that and got upset with me. The manager then came out and gave me a refund. The manager stated I was right about how to do a pour over. I will never go back to Coffee Hound after being a customer for 15 years. These employees ruined ? it for me!!! I am appalled ? how the service has gone downhill. I will now go back to Peoria where they know how to serve their customers with a smile. Coffee ☕️ Hound better learn how to treat their customers. I am done and pissed!!! Word of mouth will hurt this place and I will make sure of it. Do not go here to buy coffee!!!! They must have gotten too big for their britches!!!
Atmosphere: 3
Service: 1
Oat milk latte was textured perfectly. (I work in the coffee industry for 7 years now). I love a coffee shop that actually takes time to do latte art even if they put a lid on the cup. It proves that they are trained consistently and care about each drink. I would say it's a bit overpriced. $6.37 for a medium oat milk latte (no flavors) is pretty ridiculous. Should not upcharge that much for milk to be honest.
Recommended dishes: Latte Art
Good selection of traditional espresso and non-espresso drinks. Baristas were friendly and the vibe was very
Atmosphere: 5
Food: 5
Service: 5
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