Although we love insomnia, I wish the employee would have kindly worked with us to better transport or treat. Almost 100 degrees out and he places our ice cream on a cookie in a very small plate and I asked if he would kindly put the scoops in one of the lil containers with lids and cookies in a separate bag. He refused saying that would crush the cookie. By the time we walked around the parking lot behind the store and tracks we had a dripping melted mess. $20 plus bucks dripped on the ground, our hands and legs and car etc
Kristin Vi
I ordered cookies online for my daughter's 21st birthday! They delivered them at 10pm after my daughter's classes. Thank you Insomnia Cookies!
j f
Delicious cookies, every single time day or night!🍪🌜
Gregory Leuelling
Stood at the counter with my wife and three kids for 10 minutes in full view of the employee. He looked at us no less than 4 times. Four other groups of people came in after use, and the doorbell rang each time. He never once came to the register. Two of the four groups left before. We finally left with three upset kids. Wish zero stars was an option. Because that is the rating that Insomina Cookies is happy to recieve.
Chris Roth
This place is lame. Placed an order for 40 bucks worth of cookies, waited an hour, the delivery app never updated past waiting for driver. We called the store and we're fed a story about the driver is in out area and we will have our food shortly. 30 more minutes go by. We call the store and cancel the order. Money will be returned in a few business days....
why have a tracker if you don't use it
Would not recommend.
Edit: shortly after canceling the order the tracker updated to tell us the drivers on the way. About 10 minutes later the driver showed up to leave cold cookies and melted ice cream on our porch. This has to be one of the weirdest order experiences ive had.
Changed to a 2 from a 1 because we did get the right order, even if it took a long time and the tracker didn't work. We didn't eat the ice cream soup, but the cookies were OK after we warmed them up a bit. Not sure if the order was canceled or if we are still paying. Only time will tell.
Still probably avoid this one. This was my first and last insomnia cookie experience.
EmberWolves
Stopped by here while waiting for a train. Lady let us in early so we wouldn't have to wait in the snow and even took our order as soon as she was able. The cookies were hot and tasted amazing. Would definitely stop there again if I am ever in the area.
Atmosphere: 5
Food: 5
Service: 5
Terry McGee
I’m talking a classic tale of what customer service should be. ROD THE VERY BEST & thorough. HANDLED ORDER WITH CARE 10/5 stars. Y’all show ya support keep them in business!
Excellent service tonight! I totally messed up the timing of my order and called the store panicking. No need though, the store employee was super kind. Even better though, Jeremy the delivery driver fixed it all and delivered right to my friend’s house AT MIDNIGHT rather than her office like I ordered. The warm cookies were her first birthday delivery. Thank you so much!!!
Service: 5
Brandon Gaither
4 only for the pricing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Brownie, Classic with M&ms & Oatmeal Raisin, White Chocolate Macadamia
Jill Hackman
Ordered online and picked up in the store. Everything was ready at the promised time. The ice cream was delicious and paired well with the cookies.
Having to order online is lame. Other than that. Good cookies.
Atmosphere: 2
Food: 5
Service: 2
Philip Walker
Better than under-baked Crumbl
Andrew Griffin
Small cookie and ice cream shop on a busy block...super fun!!!
Jackie B.
Why on earth would you serve a deluxe cookie with ice cream on top into a box with a plate in it? Please get some bowls with a lid to serve this. It started to melt in the car and leak ice cream out but I couldn’t eat it fast enough because there were no sides to push the cookie and ice cream up against to cut the cookie. To top it off…. As I was eating the spoon broke, it was like something out of a dramatic comedy. All I ask is that you come up with a bowl! The service was great and the cookie/ice cream was also, that’s my only positive part of the review!
Atmosphere: 4
Food: 4
Service: 4
D W
This place sit right in the middle of other stores, bars and etc. Around the corner from the University. Surrounded by fun. My first time having these cookies and I must say my family and I were very pleased. Will be back. Great experience, the young lady who checked us out was very friendly and helpful.
Although we love insomnia, I wish the employee would have kindly worked with us to better transport or treat. Almost 100 degrees out and he places our ice cream on a cookie in a very small plate and I asked if he would kindly put the scoops in one of the lil containers with lids and cookies in a separate bag. He refused saying that would crush the cookie. By the time we walked around the parking lot behind the store and tracks we had a dripping melted mess. $20 plus bucks dripped on the ground, our hands and legs and car etc
I ordered cookies online for my daughter's 21st birthday! They delivered them at 10pm after my daughter's classes. Thank you Insomnia Cookies!
Delicious cookies, every single time day or night!🍪🌜
Stood at the counter with my wife and three kids for 10 minutes in full view of the employee. He looked at us no less than 4 times. Four other groups of people came in after use, and the doorbell rang each time. He never once came to the register. Two of the four groups left before. We finally left with three upset kids. Wish zero stars was an option. Because that is the rating that Insomina Cookies is happy to recieve.
This place is lame. Placed an order for 40 bucks worth of cookies, waited an hour, the delivery app never updated past waiting for driver. We called the store and we're fed a story about the driver is in out area and we will have our food shortly. 30 more minutes go by. We call the store and cancel the order. Money will be returned in a few business days....
why have a tracker if you don't use it
Would not recommend.
Edit: shortly after canceling the order the tracker updated to tell us the drivers on the way. About 10 minutes later the driver showed up to leave cold cookies and melted ice cream on our porch. This has to be one of the weirdest order experiences ive had.
Changed to a 2 from a 1 because we did get the right order, even if it took a long time and the tracker didn't work. We didn't eat the ice cream soup, but the cookies were OK after we warmed them up a bit. Not sure if the order was canceled or if we are still paying. Only time will tell.
Still probably avoid this one. This was my first and last insomnia cookie experience.
Stopped by here while waiting for a train. Lady let us in early so we wouldn't have to wait in the snow and even took our order as soon as she was able. The cookies were hot and tasted amazing. Would definitely stop there again if I am ever in the area.
Atmosphere: 5
Food: 5
Service: 5
I’m talking a classic tale of what customer service should be. ROD THE VERY BEST & thorough. HANDLED ORDER WITH CARE 10/5 stars. Y’all show ya support keep them in business!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Chocolate, Chocolate Chip, Snickerdoodle Peanut Butter Chip and M&M Cookies, Chocolate Chunk, White Chocolate, Vegan Gluten-Free, Brownie, Salted Caramel, Classic with M&ms & Oatmeal Raisin, Gluten Free Chocolate Chip, Cake, Ice Cream Sandwich, Cookie, Oatmeal Chocolate Walnut, Chocolate Chunk Blondie, 24 Deluxe Cookies, Double Chocolate Mint, White Chocolate Macadamia, Pint, Double Chocolate Chunk
Excellent service tonight! I totally messed up the timing of my order and called the store panicking. No need though, the store employee was super kind. Even better though, Jeremy the delivery driver fixed it all and delivered right to my friend’s house AT MIDNIGHT rather than her office like I ordered. The warm cookies were her first birthday delivery. Thank you so much!!!
Service: 5
4 only for the pricing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Brownie, Classic with M&ms & Oatmeal Raisin, White Chocolate Macadamia
Ordered online and picked up in the store. Everything was ready at the promised time. The ice cream was delicious and paired well with the cookies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sandwich
Restaurantji Recommends
Having to order online is lame.
Other than that.
Good cookies.
Atmosphere: 2
Food: 5
Service: 2
Better than under-baked Crumbl
Small cookie and ice cream shop on a busy block...super fun!!!
Why on earth would you serve a deluxe cookie with ice cream on top into a box with a plate in it? Please get some bowls with a lid to serve this. It started to melt in the car and leak ice cream out but I couldn’t eat it fast enough because there were no sides to push the cookie and ice cream up against to cut the cookie. To top it off…. As I was eating the spoon broke, it was like something out of a dramatic comedy. All I ask is that you come up with a bowl! The service was great and the cookie/ice cream was also, that’s my only positive part of the review!
Atmosphere: 4
Food: 4
Service: 4
This place sit right in the middle of other stores, bars and etc. Around the corner from the University. Surrounded by fun. My first time having these cookies and I must say my family and I were very pleased. Will be back. Great experience, the young lady who checked us out was very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
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