My family and I decided to try this place after receiving a coupon from the Bloomington library. Our first visit was okay—although the restaurant felt unusually empty compared to the others nearby, where students were filling the seats. The staff seemed stressed, and the manager gave the impression that he was reluctant to honor our coupon, though in the end, it worked out.
Later, when our company received more coupons, I considered using their catering service for an upcoming event. Before committing, I brought my family again to give it another try. Unfortunately, this second visit turned out to be one of the most disappointing dining experiences I’ve ever had. The manager was dismissive and unfriendly, and again acted as though he did not want to redeem the coupon. Even the kitchen staff looked uncomfortable and stressed, almost apologetic for the way things were being handled.
Why would the company distribute coupons if customers are going to be made to feel unwelcome when they try to use them? It leaves the impression of poor management and a negative environment, which is a shame because I truly feel for the staff working under those conditions.
Sadly, this experience convinced me not to return. I sincerely hope the restaurant addresses these issues, improves its management, and creates a better atmosphere for both staff and guests.
Atmosphere: 1
Food: 2
Service: 1
Cindy Anderson
Best sandwich shop in Bloomington Normal.
Atmosphere: 5
Food: 5
Service: 5
Taylor
It was a hot day so I didn’t want to cook and Jersey Mikes sounded amazing!
The staff were very quiet and seemed super annoyed with any customer interaction, but they made a damn good sandwich that was filling and fresh!
Atmosphere: 5
Food: 5
Service: 3
gordle boluga
I’ve never tasted love before
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme
amanda stierhoff
i’m not sure what went wrong, i’m truly so disappointed. there is a HATEFUL amount of mayo and mustard on my wrap. i didn’t order extra, and i also didn’t order honey mustard on it and i received honey mustard on it too. i called to talk to the manager and she told me that’s what i ordered and didn’t believe me and told me i ordered it mikes way so it’s going to be wet. no. i didn’t order that. wouldn’t replace order. very sad
Staci Eskeets
I prefer this location as it is closer to my home. The staff are always on point. Very friendly, fast and efficient considering it's in the heart of ISU. Parking is a challenge so I need to time my visits to avoid the lunch hour rush. Other than that, it's a great place!!
Brandon Batty
The absolute best Philly cheesesteak for hundreds of miles!!! I challenge you to find a better one, Xtra meat Xtra chipotle mayo, you're welcome
Cal Snelling
I have had Jersey Mike's at different locations. Got the wife to try it. She liked it better than our usuals. Will add it to our local choices
tmorrar
Perfect as always
Melissa Moretz
I requested a veggie sandwich, I emphasize no meat. Well they made my sandwich with other clients sandwiches which contained meat. Touching veggies with meat juice on hands. NO NO NO! Cross contamination. Lettuce was gray brown,gnats landing on mayo and tomatoes. I was happy my points covered it and it was free, because I threw it in trash when I got home. I will not be back. I am so happy I stood and watched. Its disturbing.
(On 11/13 @ 9:50pm )Food didn't sound good until right before everything I would normally choose closed. There was 10 minutes to spare when I arrived at this location on Main st in Normal IL, where I was greated with care immediately. The star who worked on my order was friendly, very knowledgeable about the food (my first visit btw) the other star working alongside this said person worked very effectively with closing tasks and maintaining the orders coming thru the door. Usually I don't like getting addicted to restaurants but this one is worth it. Affordable, fast, friendly, clean, and amazing subs. Definitely will be back at opening.
Sherri Jamison
One of the best subs shops in the area they give great points in their rewards app. Delectable sandwich lots of choices
Atmosphere: 5
Food: 5
Service: 5
Viv Morris
The manager is awesome very friendly very efficient, nice human being thankyou
Atmosphere: 5
Food: 5
Service: 5
R E
I love Jersey Mike’s in general. My review is more for the location, which is terrible. It is located near ISU with student housing above. The parking lot is usually a nightmare, however on this occasion my car was keyed right out front of Chipotle. There are no cameras, so patrons beware.
karla cooper
First time I had ever been to Jersey Mike's. Really helpful and seemingly happy staff. Food was soooo good. Place was clean ...
My family and I decided to try this place after receiving a coupon from the Bloomington library. Our first visit was okay—although the restaurant felt unusually empty compared to the others nearby, where students were filling the seats. The staff seemed stressed, and the manager gave the impression that he was reluctant to honor our coupon, though in the end, it worked out.
Later, when our company received more coupons, I considered using their catering service for an upcoming event. Before committing, I brought my family again to give it another try. Unfortunately, this second visit turned out to be one of the most disappointing dining experiences I’ve ever had. The manager was dismissive and unfriendly, and again acted as though he did not want to redeem the coupon. Even the kitchen staff looked uncomfortable and stressed, almost apologetic for the way things were being handled.
Why would the company distribute coupons if customers are going to be made to feel unwelcome when they try to use them? It leaves the impression of poor management and a negative environment, which is a shame because I truly feel for the staff working under those conditions.
Sadly, this experience convinced me not to return. I sincerely hope the restaurant addresses these issues, improves its management, and creates a better atmosphere for both staff and guests.
Atmosphere: 1
Food: 2
Service: 1
Best sandwich shop in Bloomington Normal.
Atmosphere: 5
Food: 5
Service: 5
It was a hot day so I didn’t want to cook and Jersey Mikes sounded amazing!
The staff were very quiet and seemed super annoyed with any customer interaction, but they made a damn good sandwich that was filling and fresh!
Atmosphere: 5
Food: 5
Service: 3
I’ve never tasted love before
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Supreme
i’m not sure what went wrong, i’m truly so disappointed. there is a HATEFUL amount of mayo and mustard on my wrap. i didn’t order extra, and i also didn’t order honey mustard on it and i received honey mustard on it too.
i called to talk to the manager and she told me that’s what i ordered and didn’t believe me and told me i ordered it mikes way so it’s going to be wet. no. i didn’t order that. wouldn’t replace order. very sad
I prefer this location as it is closer to my home. The staff are always on point. Very friendly, fast and efficient considering it's in the heart of ISU. Parking is a challenge so I need to time my visits to avoid the lunch hour rush. Other than that, it's a great place!!
The absolute best Philly cheesesteak for hundreds of miles!!! I challenge you to find a better one, Xtra meat Xtra chipotle mayo, you're welcome
I have had Jersey Mike's at different locations. Got the wife to try it. She liked it better than our usuals. Will add it to our local choices
Perfect as always
I requested a veggie sandwich, I emphasize no meat. Well they made my sandwich with other clients sandwiches which contained meat. Touching veggies with meat juice on hands. NO NO NO! Cross contamination. Lettuce was gray brown,gnats landing on mayo and tomatoes. I was happy my points covered it and it was free, because I threw it in trash when I got home. I will not be back. I am so happy I stood and watched. Its disturbing.
Restaurantji Recommends
(On 11/13 @ 9:50pm )Food didn't sound good until right before everything I would normally choose closed. There was 10 minutes to spare when I arrived at this location on Main st in Normal IL, where I was greated with care immediately. The star who worked on my order was friendly, very knowledgeable about the food (my first visit btw) the other star working alongside this said person worked very effectively with closing tasks and maintaining the orders coming thru the door. Usually I don't like getting addicted to restaurants but this one is worth it. Affordable, fast, friendly, clean, and amazing subs. Definitely will be back at opening.
One of the best subs shops in the area they give great points in their rewards app. Delectable sandwich lots of choices
Atmosphere: 5
Food: 5
Service: 5
The manager is awesome very friendly very efficient, nice human being thankyou
Atmosphere: 5
Food: 5
Service: 5
I love Jersey Mike’s in general. My review is more for the location, which is terrible. It is located near ISU with student housing above. The parking lot is usually a nightmare, however on this occasion my car was keyed right out front of Chipotle. There are no cameras, so patrons beware.
First time I had ever been to Jersey Mike's. Really helpful and seemingly happy staff. Food was soooo good. Place was clean ...
Atmosphere: 5
Food: 5
Service: 5
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