Jesse's Grille
201 Broadway, Normal
(309) 862-9000
Recent Reviews
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The staff were amazing as was the food!! Devon was the friendliest, sincere person who ensured our meal was amazing. Honestly, this is a gem
Atmosphere: 5
Food: 5
Service: 5
We were the only people in the restaurant other than two people at the bar first off I ordered my first beer. It was 3/4 full my second beer they were out and I actually watched them. Pour me a different kind of beer and they did not even tell me then we ordered food. They told my wife that her salad did not include dressing. The food was average, but the service was OK and my wife ordered Apple pie for dessert. They brought her a half a piece of crust with four pieces of apple and no pie and wanted to know why we weren’t satisfied with the dessert and put ice cream on it to cover it up that we didn’t order and my wife ordered coffee and it took them 15 minutes to figure out how to work the coffee machine nobody seemed to know what they were doing not to mention I need to catch up for my french fries, and the girl actually handed me an empty bottle of ketchup, and I had to ask for a bob ketchup that had ketchup in it Great experience
Unfortunately we did not have a great experience. We waited quite a long time to have someone wait on us. It also took quite a long time to get our meal. When our meal arrived, it was cold and not fully correct. The waitress was very apologetic and comped our meal.
Atmosphere: 1
Food: 1
Service: 1
The A.M. service was superb, but the P.M. service tonight was a completely different experience. On my first night, the P.M. service was excellent—there was a team member (I didn’t catch his name) who was outstanding. However, tonight was a different story.
After placing my order, I had to follow up at the front desk because it hadn’t been acknowledged. The staff member who had just started her shift had no idea about my order, which suggests an opportunity for better communication and smoother handoffs between shifts. While she did take the time to look up my order and address it, her initial response was to suggest that I go down and ask the bartender myself. Only after I asked if my room had been charged did she investigate further.
Overall, the experience was disappointing, especially at this key touchpoint in my stay. When the order finally arrived, it was incorrect, the food was cold, and it appeared to have been sitting out for a while—almost as if it were an end-of-shift meal rather than a fresh order. Despite this, I appreciate the effort made to resolve the situation. Hopefully, this serves as an opportunity to improve service and enhance staff training.
Service: 1
Poor communication between desk and restaurant staff.
Service: 1
Not sure why this place only has 4 stars it has absolutely amazing food! Even fast food has more stars makes absolutely no sense to me! This place is IMO the best place to go for great food at a cheap price! I rank the food comparable to a 5 star restaurant very close. Yes the place they have to work out of isn't ideal at but the price absolutely reflects that! Definitely go if you haven't already!
Atmosphere: 4
Food: 5
Service: 4
Was a little above basic hotel breakfast but they did offer fresh omelets and they were great.
Atmosphere: 4
Food: 4
Service: 5
Good food and drink selection with helpful, caring staff.
Atmosphere: 5
Food: 5
Service: 5
Uneven food quality and service. The lunch service was excellent but the food was poor; my chicken sandwich was microwaved and very very tough. It was almost impossible to cut with a knife. Breakfast food was surprisingly good, but there was only one server who was overworked.
Atmosphere: 4
Food: 4
Service: 4
I went to Jesse's Grill with friends and family for my graduation dinner, and I give them a five-star rating overall. The setting was very nice, and working with the director, Zach, was an absolute pleasure. He was incredibly patient and helpful throughout the entire experience. Zach allowed me to decorate the private room with my preferred colors, and he even created a special menu tailored to my 30+ guests, all at an affordable price. The team of servers at Jesse's Grill were kind, respectful, and impressively efficient. They worked quickly to bring everyone's orders to the table without any issues. The food itself was delicious and made with fresh ingredients, further enhancing the dining experience. I highly recommend Jesse's Grill for special occasions such as birthdays, graduation parties, and engagement parties. Their excellent service, delightful ambiance, and scrumptious food make it a perfect choice for these memorable events.
Restaurantji Recommends
I went to Jesse's Grill with friends and family for my graduation dinner, and I give them a five-star rating overall. The setting was very nice, and working with the director, Zach, was an absolute pleasure. He was incredibly patient and helpful throughout the entire experience. Zach allowed me to decorate the private room with my preferred colors, and he even created a special menu tailored to my 30+ guests, all at an affordable price. The team of servers at Jesse's Grill were kind, respectful, and impressively efficient. They worked quickly to bring everyone's orders to the table without any issues. The food itself was delicious and made with fresh ingredients, further enhancing the dining experience. I highly recommend Jesse's Grill for special occasions such as birthdays, graduation parties, and engagement parties. Their excellent service, delightful ambiance, and scrumptious food make it a perfect choice for these memorable events.
Exceptionally good service from Almond who was friendly, courteous, and as pleasant as a person can be. Great made-to-order omelet, fresh fruit, and the coffee was hot and plentiful.
Good breakfast
Jesse's Grill is not open 24hrs!
Super friendly staff, comfortable atmosphere. Looking forward to an expanded menu
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