Pizza Hut

1700 Parkway Plaza Dr #1, Normal
(309) 888-4990

Recent Reviews

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Syverson

Tonight I waited 45 minutes in the store with the owner insisting it would be "just a few minutes" before my order was ready. This was after I arrived after the 15 minute "ready" window. It was a nightmare: there were ten people in the lobby. I won't order from this store again. In the past, I've ordered extra items and they weren't included -- despite being charged for them. You never know what you're going to get: could be on time; could be an hour late with you standing in the lobby. Never again.

Atmosphere: 1

Food: 3

Service: 1

Megan Hawkes

Pizza Hut isn’t stellar to begin with. This location takes corporate, homogeneous, terrible food to a new low. My husband wanted for a night with family and our two toddler grandsons. 5 of us ordered 2 pizzas and 1 order of breadsticks. $48 with a “tip” for carryout which, let’s face it, just allows the corporation to pay his staff less. I got a email saying it was ready before I went inside. The wait was ridiculously long. No one acknowledged us at the counter for a good 10 minutes. People were mad waiting for food when I got there so obviously it wasn’t just me. Well over a half hour of waiting inside, and checking multiple times at the counter, they finally brought out my food. Drove home and got everyone to the table, only to find one of the pizzas-the one meant for the adults of course, was burned, dried up and cold. Sausage looked like specs of ground beef. Stuff crust was melted completely into the bread. It wasn’t just dry, it had that disgusting burned taste.

Long story short, person at the counter offered me $15 credit for “next time” (yeah, right) or to remake my pizza. What on earth made her think I had another hour to wait for crappy pizza? I paid nearly $50 for Pizza Hut which is already stupid. To have it suck more than usual is even worse. Big corporations are getting completely out of hand. I won’t eat here again. I hope others read this and stay away too. Mom and pop shops can’t make it here. Not only does this place drive small business customers away, it’s terrible.

Atmosphere: 1

Food: 1

Service: 1

Carine Luvengika

The food was good bit I saw two employees using there phone. And only 2 was doing work that I see

Atmosphere: 2

Food: 5

Service: 3

Recommended dishes: Pepperoni Pizza

Brian Walter

Staff was great, but I have no idea what happened to the quality of the pizza. I ordered a Big New Yorker. The dough was stiff and dry and was mostly tasteless. When the New Yorker first came out YEARS ago it was great! Now, I ended up throwing it out after two slices. I think this is just sadly the quality that Pizza Hut has changed to. Sticking with Papa John's from now on.

Atmosphere: 5

Food: 1

Service: 5

Brenda Kerns

The Tavern Style pizza was excellent!

Atmosphere: 5

Food: 5

Service: 5

Tony Calomese

Pizza was horrible

Atmosphere: 2

Food: 1

Service: 4

Arkadius Tearney

I can’t believe I’m saying Pizza Hut is honestly one of the best pizza places on this side of town, but Im continuously impressed. Always consistent and tasty!

Atmosphere: 5

Food: 5

Service: 5

Todd Wilson

Thin and crispy crust is amazing

Atmosphere: 5

Food: 5

Service: 5

Maureen Sollars

I rarely get delivery. Recommend you pick it up. Delivered later than promised, was barely warm to the touch, bread sticks were over done.

Food: 3

Service: 3

Cherrie Baker

We always get carry

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Pepperoni Pizza, Supreme Pizza, Cheese Sticks

Alexus Long

We had a pizza today, and the person I was eating with even said that it tasted like it was burnt/scratching, and like it was a bit cold even though it was ready when she got there. It tasted like it was sitting out for a bit, or someone cancelled an order. It kind of scratched up my mouth because it just tasted burnt and stale.

Food: 1

Service: 2

tj bailey

I'm 4 miles away starving truck driver they won't

Atmosphere: 1

Food: 1

Service: 1

Miguel Sorrell

Christina is the nicest ??

Atmosphere: 5

Food: 5

Service: 5

Seth Baklor

Under staffed and long wait, but the team is trying... The local Domino's are much more organized.

Atmosphere: 4

Food: 5

Service: 4

Felisha Morton

I love the food at this location! My order is always correct and fast!

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