We received are food in a timely fashion however I will say the quality of the food was not good. I ordered large fries and they gave me cheese fries, not that I do not enjoy cheese fries but the sauce on them along with the burgers had too much salt/seasoning..
Atmosphere: 4
Food: 2
Service: 4
Myron Miller
Wow, I have to say I love this place. They admitted to me that my order was made wrong, and I said all good. When I checked my order, they made it right, and they gave me more food too. Wow 🔥 I'm coming back...
Atmosphere: 5
Food: 5
Service: 5
LibbyMax Grothman
Very clean. Food was yummy. Those working there were super friendly.
Atmosphere: 5
Food: 5
Service: 5
Leslie Smith
I had forgotten just how good this place used to be. They brought back some great memories
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Jane
We were shocked to find that Steak & Shake no longer has wait staff. All orders must be placed via an app or at kiosk screens and picked up at the counter. The dispensing of drinks is controlled by QR codes on the receipt. It's about as self-service as you can get and completely opposite of what Steak and Shake used to be.
Atmosphere: 2
Food: 4
Service: 3
Mark Carpenter
Was very happy with this place. They greeted as we came in, food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Chili 5-Way, Chili Mac, Triple Steakburger 3x Cheese Combo, Steak Frank Combo, Kids' Hot Dog Meal, Kids' Steakburger with Cheese Meal, Dr Pepper
The place was not that clean. The bathrooms were not clean at all. The onion rings were fried and dirty grease you can tell by how dark the onion rings were and on top of that the manager was telling the cook nobody cleans the grill as we are eating burgers. And on top of that blew his nose Right in front of the register/grill … Most definitely will be going to a different Steak ‘n Shake
Atmosphere: 2
Food: 2
Service: 3
Tiffany Ward
Being born and raised in Normal, IL Steak n Shake has always been a part of my life and one of the main reasons I liked it was because they have "real" cherry coke (syrup added). In 53 years I've always bought cherry coke at Steak n Shake, until today.
My mom and I decided to try dining in even though we aren't fans of kiosk ordering we thought we'd try. Well you can't select cherry coke when ordering off the kiosk, so after we finalized our order I went to the counter to ask about getting the cherry soda and was just told that wasn't an option when you order on the kiosk and if I wanted a cherry coke I'd have to go through the drive through!!!
Seriously?!?! I think it's like maybe 35 cents extra for the cherry syrup to be added and they couldn't just put the syrup in the drink cup I already paid for nor were they willing to ring up a cherry soda at the drive through lane and hand it to me inside the restaurant (I was even willing to pay for the soda in addition to one I already bought).
But, no, if I wanted to drink a Steak n Shake cherry coke inside the restaurant I would have to buy it at the drive through first and then go inside.
I know I'm turning into a crabby old lady, but I miss customer service more and more every day, larger businesses just don't care if they lose a few customers. Definitely reminds me how important it is to support local small businesses and restaurants where relationships can be formed and customer service is provided.
Atmosphere: 1
Food: 2
Service: 1
Paul McGrew
Food is always freshly made as expected....check your order at drive thru, nothing ever major missing, but they don't double check correctly before they send it out.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chili 5-Way
Ann Buckley
Ordered on the Kiosk and the order was completed in a timely manner. The staff was friendly and they made sure we got what we ordered.
Atmosphere: 5
Food: 5
Service: 5
Bob Buckley
It's ok. The shakes are very good but the rest of the food is unremarkable. Super friendly helpful team though.
Food was awesome so is the staff
Parking: Easy on and off of Interstate 55 74
Atmosphere: 5
Food: 5
Service: 5
Dirty store dont care about customer care
Atmosphere: 1
Food: 2
Service: 1
We received are food in a timely fashion however I will say the quality of the food was not good. I ordered large fries and they gave me cheese fries, not that I do not enjoy cheese fries but the sauce on them along with the burgers had too much salt/seasoning..
Atmosphere: 4
Food: 2
Service: 4
Wow, I have to say I love this place. They admitted to me that my order was made wrong, and I said all good. When I checked my order, they made it right, and they gave me more food too. Wow 🔥 I'm coming back...
Atmosphere: 5
Food: 5
Service: 5
Very clean. Food was yummy. Those working there were super friendly.
Atmosphere: 5
Food: 5
Service: 5
I had forgotten just how good this place used to be. They brought back some great memories
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
We were shocked to find that Steak & Shake no longer has wait staff. All orders must be placed via an app or at kiosk screens and picked up at the counter. The dispensing of drinks is controlled by QR codes on the receipt. It's about as self-service as you can get and completely opposite of what Steak and Shake used to be.
Atmosphere: 2
Food: 4
Service: 3
Was very happy with this place. They greeted as we came in, food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Chili 5-Way, Chili Mac, Triple Steakburger 3x Cheese Combo, Steak Frank Combo, Kids' Hot Dog Meal, Kids' Steakburger with Cheese Meal, Dr Pepper
New order at kiosk system. Food was ok.
Atmosphere: 3
Food: 3
Service: 3
Fresh, Hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Mac
Restaurantji Recommends
The place was not that clean. The bathrooms were not clean at all. The onion rings were fried and dirty grease you can tell by how dark the onion rings were and on top of that the manager was telling the cook nobody cleans the grill as we are eating burgers. And on top of that blew his nose Right in front of the register/grill … Most definitely will be going to a different Steak ‘n Shake
Atmosphere: 2
Food: 2
Service: 3
Being born and raised in Normal, IL Steak n Shake has always been a part of my life and one of the main reasons I liked it was because they have "real" cherry coke (syrup added). In 53 years I've always bought cherry coke at Steak n Shake, until today.
My mom and I decided to try dining in even though we aren't fans of kiosk ordering we thought we'd try. Well you can't select cherry coke when ordering off the kiosk, so after we finalized our order I went to the counter to ask about getting the cherry soda and was just told that wasn't an option when you order on the kiosk and if I wanted a cherry coke I'd have to go through the drive through!!!
Seriously?!?! I think it's like maybe 35 cents extra for the cherry syrup to be added and they couldn't just put the syrup in the drink cup I already paid for nor were they willing to ring up a cherry soda at the drive through lane and hand it to me inside the restaurant (I was even willing to pay for the soda in addition to one I already bought).
But, no, if I wanted to drink a Steak n Shake cherry coke inside the restaurant I would have to buy it at the drive through first and then go inside.
I know I'm turning into a crabby old lady, but I miss customer service more and more every day, larger businesses just don't care if they lose a few customers. Definitely reminds me how important it is to support local small businesses and restaurants where relationships can be formed and customer service is provided.
Atmosphere: 1
Food: 2
Service: 1
Food is always freshly made as expected....check your order at drive thru, nothing ever major missing, but they don't double check correctly before they send it out.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chili 5-Way
Ordered on the Kiosk and the order was completed in a timely manner. The staff was friendly and they made sure we got what we ordered.
Atmosphere: 5
Food: 5
Service: 5
It's ok. The shakes are very good but the rest of the food is unremarkable. Super friendly helpful team though.
Atmosphere: 4
Food: 3
Service: 5
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