Steak 'n Shake
325 Veterans Pkwy, Normal
(309) 454-2899
Recent Reviews
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The manager was happy and helpful. The food was good.
Atmosphere: 4
Food: 5
Service: 5
The GM went out of his way to fix our order after I screwed it up- you early see customer service this wonderful. Thanks Jack D!
Atmosphere: 5
Food: 5
Service: 5
Food is good, but the service is slow, they seem to be more intune with playing on their phones instead of providing a service, yeah that includes the management
Atmosphere: 3
Food: 3
Service: 1
Not what it use to be .......manager was very, nice
Restaurant was a mess. Manager was rude when asked how to get drinks. You apparently have to get a QR Code which we never got from our receipt. He got mad and slammed the QR Code on the counter and had an attitude when doing it. I wanted to get my money back but my wife was hungry and didn't want to deal with the hassle. This is probably the worst experience I had in a fast food setting and won't be back.
Atmosphere: 1
Food: 3
Service: 1
This place always makes my food right but when delivered they always give us lids without a straw hole. Very inconvenient and I am very displeased.
Atmosphere: 3
Food: 5
Service: 2
Amazing Double Garlic
Steakburger! A+++
Love the Chili Mac too!
Restaurant is always clean and the people there are always friendly.
Good burgers and fries. Can’t go wrong
Atmosphere: 4
Food: 4
Service: 4
The food is amazing, genuinely my favorite burger place. It’s just a bit dirty at times for how busy they are
Atmosphere: 3
Food: 5
Service: 5
The people here are very kind even very late at night. The dreamsicle shake is to die for! It has an entire actual dreamsicle inside of it. It's so good and if you need a great shake come on down. Have had their burgers too, VERY good!! 👏🏾🥰 Thanks again and will be back.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dined in. Food was hot and delicious. An employee (or maybe it was the manager?) brought my food to my table and made sure I had everything I needed. He even brought me napkins. I was pleasantly surprised. My only complaint is the bathrooms could use a little tending to.
Atmosphere: 4
Food: 5
Service: 5
It was good and cheap.
Atmosphere: 2
Food: 4
Service: 3
Great milkshakes (biscoff my favorite) and good hamburgers🍔 my first time there and no regrets really tasty
Atmosphere: 5
Food: 5
Service: 5
It's exactly what you get at every other steak 'n shake service was A little subpar but though Tallow fries were good
Atmosphere: 4
Food: 3
Service: 3
Amazing
Atmosphere: 5
Food: 5
Service: 5
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