The Bistro - Eat. Drink. Connect.®

Got stuck in a snow storm. I figured I'd call a hotel instead of a tow truck. Great little spot to eat and knock out some phone calls

Atmosphere: 5

Food: 5

Service: 5

Great stay here coming into town for a little work get together with my boyfriend! Loved the decor inside and how they have everything set up. Very lovely atmosphere. Greeted at the front desk promptly by Adrianna, who was super sweet and friendly. She helped to check us in, and even humored our request to upgrade our two Queen beds to a single King, as well as a room with a balcony! Which was absolutely amazing! Made our stay 10x better. Event went great, we were back at the hotel for a wonderful stay, and in the morning we had an even better experience! We woke up early to indulge in the variety of breakfast and drink choices, and the welcoming company of Barb, Margo and Sandra! These ladies are all wonderful at what they do. Barb went the extra mile to make sure we had everything we needed and connected with us on a meaningful level that left us feeling incredibly blessed! We are so glad to have met her and had a beautiful stay. The chef(s) and wait staff did excellent! The only minor inconveniences we had were that the lids were not properly fitting the coffee cups, and for the life of us we could not find the invisible vending machine, so I guess it’s doing its job. :P Thank you! Can’t wait to come back for a little out of town stay sometime!

Our experience was exceptional. Clean, comfortable room. And the help we received from Lawrence Horvath after we left was above and beyond! We have family in Normal, IL, and we will stay at this establishment again, when in town.

Old Hotel, been redone/refinished with some cracks showing maybe an old La Quinta for Comfort Inn that has been re-purposed not the typical layout for a Residence Inn some criminal activity in the area - not sure - but I did see the police leaving the building once Room was clean no breakfast or coffee downstairs except for a la carte for pay

Was on the road and needed a place to stay for the night I wanted to stay somewhere more "upscale", and that had an indoor pool in the Bloomington/Normal area so I chose to stay here at Courtyard. Check in was easy staff is pretty nice.I got a 3rd floor room with a balcony, very nice room, like most other Courtyard hotels. Very stylish and new looking, indoor pool is nice, they have a fitness center too. They don't have free breakfast though which isn't cool. They seemed to have been recently renovated carpets and fixtures in the hotel are brand new looking and look newer than the exterior of the hotel. Very nice I will stay again if in the Bloomington/Normal area.

Not sure why this Courtyard got such poor reviews that made us nervous at check-in. Everything was very clean, beds were comfortable and staff was friendly and accommodating. We would stay here again.

Our stay here was amazing. The entire staff was extremely accommodating. We came for my daughters 7th birthday. They helped make sure our room was setup and had placed balloons in the room for her. They also were very accommodating in helping us keep the birthday cake cold. This place is awesome and takes their customer service very seriously and does an excellent job.

Hotel is clean and the staff is the best I have ever encountered in all my travels I highly recommend this place to anyone traveling by normal/Bloomington Illinois you won’t be disappointed Call Christina ahead of time for your reservations

The staff is very friendly and accommodating. Kristine and Kevisha do an excellent job keeping this hotel together and running smooth. Clean rooms, comfy beds, great food when the Bistro is open. Although the bistro is closed during the pandemic, the staff makes sure they meet your needs as best as they can. Be it business or a family trip I’ve always enjoyed my stay at Courtyard Marriott Bloomington/Normal. They have become my extended family.

First I'd like to tell you what brings me to Normal Illinois. A new electric car company named Rivian has settled in normal / bloomington area and will be a fully automated production facility creating electric vehicles such as R1T Trucks and R1S Suv's. Because of this new facility hundreds of workers including unions, tool makers, electricians and more have flooded this area taking up vacancies at all hotels nearby. I am staying at the Courtyard Marriott 310a Greenbriar dr. In Normal Illinois. The GM at this location Kristine Revenal has been most accommodating. Since I have checked into her hotel in January It is now March 15th. I have witnessed Kristine go out of her way to ensure everybody stay at her facility has been nothing short of outstanding. She has been working around the clock and picking up shifts outside of her requirements and has personally went to purchase items such as microwaves and TVs to update rooms for her patrons. At Courtyard Marriott you are guaranteed a hot cup of coffee at any hour while some guests are on day shifts and some are on split shifts or even third shift. The 24-hour service of expertise is the only reason I have stayed at this hotel for this long. And believe me not having a kitchenette is a sacrifice for the good service. I would highly recommend this location for all travelers whether it be leisure time or business. In my opinion Kristine has proven to be an asset while adjusting to whatever needs her customers have. She is already a winner in my book and still deserves more. Anyways thank you very much for your time and I hope this is helpful in any way for future business. Having outstanding day!

My husband and I were in Bloomington Normal for a funeral. We chose to stay at the Courtyard for the wonderful location. When I called for reservations Kevisha Smith- Willis ( Operation Manger) took my call. She asked me the type of room I would like. Being silly, I told her I would love the Presidential Suite. We both laughed. Again, Kevisha asked me for my room type. Again....knowing I was in Central Illinois, I said “ I would love your top floor ( only 3 floors ?) with an ocean view. When my husband and I checked into our room on the third floor, we pulled the drapery back to our balcony and there were two pictures, taped to our sliding doors to our balcony, were two pictures of an ocean and a sandy beach. Now, that is customer service! Later, found out that the General Manager, Kristine Revenal, was also involved in this great surprise. I’ve never had such a fun surprise from a Marriott Property. Great property, and happy with the cleanliness for COVID. I also recommend this property to others coming to Blooming Normal for the family funeral. They were all very pleased. I will definitely be back❣️

Great place, Awesome employees.

Check in was smooth, however I was HORRIFIED when I saw the bathroom. I unfortunately didn’t see the bathroom when I first checked in because I dropped off my luggage and immediately left. I saw it later that night and it was disgusting. Fecal matter was in the toilet. The floor of the shower was packed with dirt. Even the walls had a ton of dirt. I travel a lot and this was the dirtiest shower I think I’ve ever seen in a hotel. The sheets had hair in them and there was dust everywhere. I wanted to change rooms but was told I could not so I asked for another pair of sheets to be delivered to my room so I could sleep on those instead. The next day they sent a gentleman to clean the shower and while he was able to get a good bit of the dirt off of the floor of the shower, the walls were not cleaned. They’ve probably never been cleaned. Additionally I found two huge moths that were in the closet as I went to use the ironing board and iron. I had to kill both of them. Upon check out I asked to speak to the manager but she was not there. The front desk clerk proceeded to give me the wrong phone number to call to speak with her later that day. She also said she’d call me back which she never did. I called the next day, she wasn’t there. I left a voicemail. No call back. At this point I’ve called corporate and I’m waiting to see what they do. In this age of COVID, this hotel is in direct violation of what the Marriott brand has stated they will do to protect their guests. Furthermore the lack of communication between myself and the hotel is inexcusable. I say this to say, if you like dirty showers and toilets and insects in your room, stay here. Otherwise please stay elsewhere. Don’t be fooled by the pictures, this hotel is a tragedy.

Awesome staff. Clean. Staff very accommodating.

The front desk and house keeping staff did a great job with the early check in I needed. The property is well maintained and easy to access from Veterans Parkway. Internet is fast and steady. Would recommend for anyone needing a place for business or competition at ISU or IWU.