Issues with the mobile order system. Then poor customer service in response to that.
Atmosphere: 1
Food: 1
Service: 1
Nathan Trickey
I don't know what was going on for this visit but my food was ready for my online pickup order 15 minutes late. Also the fries were cold possibly due to the order being done so late.
Atmosphere: 4
Food: 3
Service: 3
JJ
Place is an absolute mess!! Have had multiple issues with this store over the years. Cannot handle the volume often runs slow. Refused food two nights before closing was told only door dash orders and they shut it off at 230am the advertised hours of operation and in the mobile app are 3am which they never honor and close everything early. Went through the drive thru was told they were closed quit taking to me on the speaker drove around to the window no one there drove around to the speaker started talking again and finally got my wendys app to order. The ladies there can't hardly speak or understand English. Proceeded to give me old crap food that's been sitting around and nasty. See pics attached. Everything was cold and gross. Cheese not even melted on my cheese fries, burger patties bacon everything cold. Frosty melted and gross. So disappointing after working hard all night. Just unbelievable do better people and care about the product and service you are giving out at your job.
Atmosphere: 1
Food: 1
Service: 1
Sackman
Bad customer service couldn’t seem to find my mobile order they also didn’t have what I wanted even tho I was able to order it on the mobile app. They also gave me 2 mediums when I ordered a large and a medium.
Abbe sackman
Horrible customer service. I placed a mobile order and ordered a large and a medium frosty ended up giving me 2 mediums instead of a large and they were rude and couldn’t seem to find my mobile order. They also need to be able to update the website. I was able to order a chocolate frosty on the website but yet when I got there they told me there were out.
Atmosphere: 1
Food: 1
Service: 1
Misty Porter
Love the $5 biggie bags!
Eric Hepner
Can't hear at the drive through speaker
Atmosphere: 3
Food: 4
Service: 3
Ceyda Meza
A lot of delay.
John Sayles
While the food is usually good, the website is useless, and misinforms people regularly.
Atmosphere: 3
Food: 4
Service: 4
Nate
Tell you what The food was okay The service wasn't bad but nothing quite like feeling like a major inconvenience when you walk in there
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Chili, Hamburger, Jr Cheeseburger, French Fries
Fix the A/C in the Normal, IL location. It’s 90 outside and the employees should not have to suffer in an already hot kitchen. It’s been this way for over 3 weeks now. It’s not convenient for the customers either. Kudos to the staff for still being pleasant and courteous working through it. I added a pic of their cooling system. Shame on you Wendy’s ownership.
Atmosphere: 1
Food: 4
Service: 5
Michael Peake
Nasty and hot in the restaurant
Atmosphere: 1
Food: 1
Service: 1
Breanna Florey
This was AWFUL...I MEAN AWFUL...They Need SHUT DOWN....I've gone here only a few times and everytime I've gone it was awful experience...my sandwich was BURNT....like actually black Tell me is chicken supposed to look like that? Not only that it looked to be like a booger or some glob on my sandwich....
Atmosphere: 1
Food: 1
Service: 1
Jennifer Godlewski
Did drive thru. Fast, friendly service. Food tasted good.
Atmosphere: 3
Food: 5
Service: 4
johnathon wilcox
my food any wendy's is usually warm (not hot) and never tastes fresh. ordering wasnt hard but the counter with the lids by the drink machine was out of my drink size and the girl behind the order counter seemed bothered i interupted her conversation with a coworker.
Issues with the mobile order system. Then poor customer service in response to that.
Atmosphere: 1
Food: 1
Service: 1
I don't know what was going on for this visit but my food was ready for my online pickup order 15 minutes late. Also the fries were cold possibly due to the order being done so late.
Atmosphere: 4
Food: 3
Service: 3
Place is an absolute mess!! Have had multiple issues with this store over the years. Cannot handle the volume often runs slow. Refused food two nights before closing was told only door dash orders and they shut it off at 230am the advertised hours of operation and in the mobile app are 3am which they never honor and close everything early. Went through the drive thru was told they were closed quit taking to me on the speaker drove around to the window no one there drove around to the speaker started talking again and finally got my wendys app to order. The ladies there can't hardly speak or understand English. Proceeded to give me old crap food that's been sitting around and nasty. See pics attached. Everything was cold and gross. Cheese not even melted on my cheese fries, burger patties bacon everything cold. Frosty melted and gross. So disappointing after working hard all night. Just unbelievable do better people and care about the product and service you are giving out at your job.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service couldn’t seem to find my mobile order they also didn’t have what I wanted even tho I was able to order it on the mobile app. They also gave me 2 mediums when I ordered a large and a medium.
Horrible customer service. I placed a mobile order and ordered a large and a medium frosty ended up giving me 2 mediums instead of a large and they were rude and couldn’t seem to find my mobile order. They also need to be able to update the website. I was able to order a chocolate frosty on the website but yet when I got there they told me there were out.
Atmosphere: 1
Food: 1
Service: 1
Love the $5 biggie bags!
Can't hear at the drive through speaker
Atmosphere: 3
Food: 4
Service: 3
A lot of delay.
While the food is usually good, the website is useless, and misinforms people regularly.
Atmosphere: 3
Food: 4
Service: 4
Tell you what The food was okay The service wasn't bad but nothing quite like feeling like a major inconvenience when you walk in there
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Chili, Hamburger, Jr Cheeseburger, French Fries
Restaurantji Recommends
Fix the A/C in the Normal, IL location. It’s 90 outside and the employees should not have to suffer in an already hot kitchen. It’s been this way for over 3 weeks now. It’s not convenient for the customers either. Kudos to the staff for still being pleasant and courteous working through it. I added a pic of their cooling system. Shame on you Wendy’s ownership.
Atmosphere: 1
Food: 4
Service: 5
Nasty and hot in the restaurant
Atmosphere: 1
Food: 1
Service: 1
This was AWFUL...I MEAN AWFUL...They Need SHUT DOWN....I've gone here only a few times and everytime I've gone it was awful experience...my sandwich was BURNT....like actually black Tell me is chicken supposed to look like that? Not only that it looked to be like a booger or some glob on my sandwich....
Atmosphere: 1
Food: 1
Service: 1
Did drive thru. Fast, friendly service. Food tasted good.
Atmosphere: 3
Food: 5
Service: 4
my food any wendy's is usually warm (not hot) and never tastes fresh. ordering wasnt hard but the counter with the lids by the drink machine was out of my drink size and the girl behind the order counter seemed bothered i interupted her conversation with a coworker.
Atmosphere: 4
Food: 3
Service: 4
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