Carols cookies not only makes incredible cookies but their service is unmatched. We chose to work with Carols Cookies this year to supply our clients with homemade style cookies as a thank you for working with us. We worked together to create custom lids with our business name, literature, and a gift message. Not only was the process smooth and quick but every employee at Carols Cookies was extremely professional and helpful. We look forward to working together!
Atmosphere: 5
Food: 5
Service: 5
daily driven classics
We accidentally got someone's order and called them to let them know we weren't the rightful destination. They were gracious enough to tell us to keep what we had and sent another box to the correct recipient though we didn't order them we split the box between a few co workers and all were amazed at how good they actually were , you might have been rated 4th best but we all agree you should have been number 1 with your cookies.. definitely the best cookie I've ever eaten we will definitely be coming here on our own . " though a delivery mess up again would be just a great, we wouldn't turn it away "haha thank you
Food: 5
Service: 5
Genesis MF
My art friend just gave me a cookie frm here AND OMG ITS FIRE ASF??? SHOUTOUT TO MIMI AND HER MOMMY
Reina Misterio
My art friend just gave me a cookie frm here AND OMG ITS FIRE ASF??? SHOUTOUT TO MIMI AND HER MOMMY
J Somers
Fantastic fantastic cookies!
Jay Jay
I had them so delicious but even more better when you put in microwave for 15 seconds sooooo veeeery gooooood!
Jennifer R.
I called after some confusion about doing a custom order and Carol answered! After eating these cookies for 10 years, I felt like I was talking to a celebrity. I love to bake and my chocolate chip cookies are pretty good, but I cannot get close to her oatmeal raisin! Our local stores used to carry the cookies, but don't anymore so I'm splurging on a custom order. This company's customer service is really amazing. I just can't say enough good things and the cookies just wow! Try the oatmeal raisin and pb chocolate.
Nessie SL
I’ve always loved these cookies until my latest shipment. The assortment of cookies were thrown into one, thin plastic bag. The cookies were dried out and brittle. Definitely a drastic change in the ones I enjoyed in Chicago and shipment I received 3 years ago. Looks like the quality and integrity is going downhill.
Morgan S.
Unfortunately have to give them a 1 star. This is not a location you can show up and buy cookies from a bakery. The location is an office building and the only way to get cookies is to buy them frozen online. Wish there was more info on the website and on Yelp that this is not a location you can arrive and buy cookies from.
Outstanding customer service and super fast shipping. The person on the phone was so helpful! Thank you.
Emy Peters
The BEST cookies ever. We receive them every year from a company we work with and we wait for this package every year. Every cookie is melt in your mouth amazing.
Dale W.
I wanted to like these cookies since they were a gift, but my wife and I both tried several flavors, and they just were not our style. For me, bigger isn't better - and these cookies were dry and tasted a bit like play dough. I'm sure these were made with quality ingredients, and a number of people love them, but they weren't for me.
Summer B.
Like many things taste is subjective. So it really depends on your ideal cookie. Some like them hard others like them soft. Some like them thin, others like big cookie monster type cookies. I thoroughly enjoy a good quality gourmet cookies and try not to compare them to others that I've had. I appreciate the cookies for their own signature. I tend to not like hard cookies, overly sugary tasting or where you can taste remnants of baking soda as if the batch wasn't properly mixed. I'll say this, the cookies taste better than they look. At first glance I thought it was a biscuit! *laughing emoji* But the bite tells you everything you need to know. What you'll find here is that these cookies are HUGE, quite dense, flavor is properly balanced (not to much and not to little), the cookies are firm to the touch, yet soft to the bite which offers the best of both worlds to the cookie lovers of firm cookies and/or soft cookies. It's a happy medium. You'll want to hold your cookie pretty close to your face perhaps with a napkin or plate to catch it, as parts of it crumble with almost every bite. I dare you to eat one that doesn't crumble! I dare ya! Received these as a gift and let's just say i'll be paving the way forward!
AC Z
Good cookies! Just too sweet for my taste and packed with way too much brown sugar on the inside.
Carols cookies not only makes incredible cookies but their service is unmatched. We chose to work with Carols Cookies this year to supply our clients with homemade style cookies as a thank you for working with us. We worked together to create custom lids with our business name, literature, and a gift message. Not only was the process smooth and quick but every employee at Carols Cookies was extremely professional and helpful. We look forward to working together!
Atmosphere: 5
Food: 5
Service: 5
We accidentally got someone's order and called them to let them know we weren't the rightful destination. They were gracious enough to tell us to keep what we had and sent another box to the correct recipient though we didn't order them we split the box between a few co workers and all were amazed at how good they actually were , you might have been rated 4th best but we all agree you should have been number 1 with your cookies.. definitely the best cookie I've ever eaten we will definitely be coming here on our own . " though a delivery mess up again would be just a great, we wouldn't turn it away "haha thank you
Food: 5
Service: 5
My art friend just gave me a cookie frm here AND OMG ITS FIRE ASF??? SHOUTOUT TO MIMI AND HER MOMMY
My art friend just gave me a cookie frm here AND OMG ITS FIRE ASF??? SHOUTOUT TO MIMI AND HER MOMMY
Fantastic fantastic cookies!
I had them so delicious but even more better when you put in microwave for 15 seconds sooooo veeeery gooooood!
I called after some confusion about doing a custom order and Carol answered! After eating these cookies for 10 years, I felt like I was talking to a celebrity. I love to bake and my chocolate chip cookies are pretty good, but I cannot get close to her oatmeal raisin! Our local stores used to carry the cookies, but don't anymore so I'm splurging on a custom order. This company's customer service is really amazing. I just can't say enough good things and the cookies just wow! Try the oatmeal raisin and pb chocolate.
I’ve always loved these cookies until my latest shipment. The assortment of cookies were thrown into one, thin plastic bag. The cookies were dried out and brittle. Definitely a drastic change in the ones I enjoyed in Chicago and shipment I received 3 years ago. Looks like the quality and integrity is going downhill.
Unfortunately have to give them a 1 star. This is not a location you can show up and buy cookies from a bakery. The location is an office building and the only way to get cookies is to buy them frozen online. Wish there was more info on the website and on Yelp that this is not a location you can arrive and buy cookies from.
OMG! The best cookies I have ever tasted!
Restaurantji Recommends
Outstanding customer service and super fast shipping. The person on the phone was so helpful! Thank you.
The BEST cookies ever. We receive them every year from a company we work with and we wait for this package every year. Every cookie is melt in your mouth amazing.
I wanted to like these cookies since they were a gift, but my wife and I both tried several flavors, and they just were not our style. For me, bigger isn't better - and these cookies were dry and tasted a bit like play dough. I'm sure these were made with quality ingredients, and a number of people love them, but they weren't for me.
Like many things taste is subjective. So it really depends on your ideal cookie. Some like them hard others like them soft. Some like them thin, others like big cookie monster type cookies. I thoroughly enjoy a good quality gourmet cookies and try not to compare them to others that I've had. I appreciate the cookies for their own signature. I tend to not like hard cookies, overly sugary tasting or where you can taste remnants of baking soda as if the batch wasn't properly mixed. I'll say this, the cookies taste better than they look. At first glance I thought it was a biscuit! *laughing emoji* But the bite tells you everything you need to know. What you'll find here is that these cookies are HUGE, quite dense, flavor is properly balanced (not to much and not to little), the cookies are firm to the touch, yet soft to the bite which offers the best of both worlds to the cookie lovers of firm cookies and/or soft cookies. It's a happy medium. You'll want to hold your cookie pretty close to your face perhaps with a napkin or plate to catch it, as parts of it crumble with almost every bite. I dare you to eat one that doesn't crumble! I dare ya! Received these as a gift and let's just say i'll be paving the way forward!
Good cookies! Just too sweet for my taste and packed with way too much brown sugar on the inside.