Chelsea has been less than accommodating. She does have a dump truck booty so I guess that makes up for it.
Mike R.
This store is the king of out of stock. Lost count on how many times I walked in with a list & leaving with 3 out of the 15 items. Sale items? Forget about it. They'll be out.
M C.
Oak Lawn store I've made 5 calls to talk to a manager and no one responds I've now spent 55 minutes and they can't pick up a phone The clerk keeps saying they will be right there poor customer relations! I would not recommend v this Mariano's store drive to EP or Orland
Lauren f.
it is a Tuesday night at 8 and not one cashier lane is open. Thank God for Cheri and the skinny tall blonde lady. the manger stood there and just said they were short handed and did nothing. The poor self check out ladies had too many people. Dont get me started on the Deli. they had a new girl all by herself, who had only been at work two days. What a joke. maybe you should hire more help or offer overtime. Stop overworking the ones who show up. Tell your manager to manage and help out when it is very busy. Your deals aren't that great to treat your customers this way.
joe o.
Currently sitting in a line 7 carts long. Too many robot self-checkouts and not enough cashiers
Shakema C.
I was told that this place has the best fresh bake cookies and great pre made subs. My bus driver rave about this place and told us on the bus the cookies was addicting! I had to go by to see what he raved about on the bus. Welp he did not disappoint! The chocolate chip cookies are baked fresh daily. The cookies are not hard and not too soft but just right in the middle. The only recommendation I have is that I wish they had the option to have your sub sandwiches made on the spot. So many people were buying sub sandwiches which only gave you a limited choice. Cookies are for the win and the bus driver was right!!
Tanya J.
This is an add on to the review I did on Google. I posted there, and since then I have had two employees who pretty much follow me around the store when I do have to go there for something Jewel doesn't have . I assume that it's because I posted a poor review with photos to back up my claims, and they follow me around to see if I'm going to take any more pictures. No. I won't bother. I think I've made my point on Google, as others have. This used to be a great store when it opened, but since Kroger took control, it's turned into a hot mess. Even Food 4 Less is in better shape. Unfortunately, there are no department managers overseeing anything, so nothing seems to get done. One of my pet peeves is when it's busy, they have people putting up stock. Shouldn't you be doing that in the evening, or overnight? It's hard to maneuver with people shopping, those stupid little kiosks lining the aisles and boxes and carts everywhere. Shell out some money for an overnight shift, and toss the kiosks. Oh. I forgot. You don't have any managers to watch your overnight crew. I don't really recommend this store unless they have something you can't find anywhere else. Absolutely a shame to see it go this route. I used to love to shop here.
Lisa P.
Absolutely shocked to see a Stan's Donuts inside Marianos. Not at all disappointed though. Lol. Picked up my orange juice and other small items on my list. This location is making a lot of changes which are noticeable as you walk down the isles. My cashier gave me a good tip as I was checking out. She explained that if I scramble an egg in my quinoa, it would be a more wholesome, low carb stir fry. Good to know.
Aesha E.
Large Mariano's, built as one and not a retrofitted Dominicks like at least one in the city. The grocery pick-up area is to the west of the building, a dedicated pick-up area with several parking spaces just outside the door for the Clicklist order pick-up department.They have a gas station here too. I finally figured out how to use the fuel points that I've accumulated! (Supposedly you're able to use them at BP, but I've never been successful in doing so.) That saved me twenty cents per gallon. But it's actually much closer to the TJ Maxx than the Marianos--in fact, I didn't even realize there was a gas station here until I was waiting at the light to turn onto Cicero. Mariano's stations seem to be much more common in the suburbs than the city (I'm not sure if there are any within the city limits), so don't forget to use your points if you've got them.
Nena C.
This location has a Stan's Donuts and coffee inside and a Mariano's gas nearby where you can get gas at about costco gas prices. I love this grocery store. It has freshly prepared meals you can take and eat right away, or reheat at home. It also has a huge assortment of items for you to make your own meals with. I believe this may be the largest grocery store I've been to in the area. It seems larger than Jewel, but I may be wrong. Mariano's has great meat! I love the steak, burgers, and even their sausages. I tried their fresh squeezed orange juice, and honestly- Berkots' is better. Regarding prices, this store seems to have some more upscale items and thus more costly. But some regular items are priced well.My boyfriend commented on how he couldn't find any cheap cereal- he eats the knock offs brands and noted how there were some cereals at Mariano's that were $7 (more than he'd ever pay for cereal).Regardless, I think this is a wonderful store.
I went to this store just recently to grab a few things and also some food. I would say that the store is clean. I went in there and it was not so busy. Everything is organized, and I literally came here for just a really short time. Even if it is just for a short time, I have seen that the store is well-organized and well-stocked. There is a good variety of choices for anything. I just bought a few things, and with those, I was able to get everything accurately. The service is fine. The staff are nice and helpful. Almost everything about this store is good, except for the prices. I was really surprised by the prices. I bought the thing I needed anyway because I did not want to look for another store or go to another store for it and the prices were really higher than I thought. Their products are really good and of good quality as well, but I would not really suggest this one based on their pricing.
Meika M.
I was a regular customer at this location loved the bakery. I ordered at 6 cakes per year every since Paul and Ashley left this bakery customer service have went down hill. Today a guy by the name of ABE was very unprofessional and unpleasant at this point I will no longer be patronizing this location.
Tina I.
Horrible customer service and misrepresentation of prices:Mariano's had packages of chicken thighs marked with a big yellow sticker with red print-$1.99. I thought this is a great deal. I will grab 2. When checking out I noticed I was charged $6.33 each. When I inquired about it I was told the price was $1.99 PER POUND. When I said the sticker price did not indicate that, the cashier told me that on the back it says this. It was printed very small. Went to customer service desk to inquire about why the huge sticker on the front does not indicate "per pound" and the woman, Vivian, told me that anyone with common sense would look on the back and figure it out. I told her I wanted my $ back, this was a shoddy way to mark packages, and her comments were insulting because as a consumer how am I supposed to know to "look on the back" when it is clearly marked in the front! She stormed off and said she would not wait on me. I had to wait for another person to come and refund my money. Needless to say, Mariano's and Kroger have lost my business. There are too many other grocery stores to bother with this company who treats their customers with such disrespect. Also, Vivian should not be working in customer service if she cannot speak to people respectfully.
Chris H.
Never, ever, go here on a Monday.The aisle and back part of the store are filled with stock and boxes and makes it physically impossible to even get to some areas.The sale prices are always confusing, and I ALWAYS feel like I have to scan my whole receipt before leaving to make sure everything rings up right.Another person mentioned they are frequently out of stuff such as milk. I would agree 100%. There have been more than a few times I have gone in to get organic milk, which I believe has a longer shelf life than regular milk, and none is there.Outside of that, the prices on some items are ridiculously high, the deli always has a wait, (although, I find that the case in most stores, so that one might be me), and the parking lot is an exercise in misery and poor design.
Kevin Lewis
I just remembered that you can have your meats picked and cooked while you wait. Had the black peppered Tuna steak. What’s bad but a little over cooked. Wanted a little pink but since I was on lunch didn’t want to wait.
Chelsea has been less than accommodating. She does have a dump truck booty so I guess that makes up for it.
This store is the king of out of stock. Lost count on how many times I walked in with a list & leaving with 3 out of the 15 items. Sale items? Forget about it. They'll be out.
Oak Lawn store I've made 5 calls to talk to a manager and no one responds I've now spent 55 minutes and they can't pick up a phone The clerk keeps saying they will be right there poor customer relations! I would not recommend v this Mariano's store drive to EP or Orland
it is a Tuesday night at 8 and not one cashier lane is open. Thank God for Cheri and the skinny tall blonde lady. the manger stood there and just said they were short handed and did nothing. The poor self check out ladies had too many people. Dont get me started on the Deli. they had a new girl all by herself, who had only been at work two days. What a joke. maybe you should hire more help or offer overtime. Stop overworking the ones who show up. Tell your manager to manage and help out when it is very busy. Your deals aren't that great to treat your customers this way.
Currently sitting in a line 7 carts long. Too many robot self-checkouts and not enough cashiers
I was told that this place has the best fresh bake cookies and great pre made subs. My bus driver rave about this place and told us on the bus the cookies was addicting! I had to go by to see what he raved about on the bus. Welp he did not disappoint! The chocolate chip cookies are baked fresh daily. The cookies are not hard and not too soft but just right in the middle. The only recommendation I have is that I wish they had the option to have your sub sandwiches made on the spot. So many people were buying sub sandwiches which only gave you a limited choice. Cookies are for the win and the bus driver was right!!
This is an add on to the review I did on Google. I posted there, and since then I have had two employees who pretty much follow me around the store when I do have to go there for something Jewel doesn't have . I assume that it's because I posted a poor review with photos to back up my claims, and they follow me around to see if I'm going to take any more pictures. No. I won't bother. I think I've made my point on Google, as others have. This used to be a great store when it opened, but since Kroger took control, it's turned into a hot mess. Even Food 4 Less is in better shape. Unfortunately, there are no department managers overseeing anything, so nothing seems to get done. One of my pet peeves is when it's busy, they have people putting up stock. Shouldn't you be doing that in the evening, or overnight? It's hard to maneuver with people shopping, those stupid little kiosks lining the aisles and boxes and carts everywhere. Shell out some money for an overnight shift, and toss the kiosks. Oh. I forgot. You don't have any managers to watch your overnight crew. I don't really recommend this store unless they have something you can't find anywhere else. Absolutely a shame to see it go this route. I used to love to shop here.
Absolutely shocked to see a Stan's Donuts inside Marianos. Not at all disappointed though. Lol. Picked up my orange juice and other small items on my list. This location is making a lot of changes which are noticeable as you walk down the isles. My cashier gave me a good tip as I was checking out. She explained that if I scramble an egg in my quinoa, it would be a more wholesome, low carb stir fry. Good to know.
Large Mariano's, built as one and not a retrofitted Dominicks like at least one in the city. The grocery pick-up area is to the west of the building, a dedicated pick-up area with several parking spaces just outside the door for the Clicklist order pick-up department.They have a gas station here too. I finally figured out how to use the fuel points that I've accumulated! (Supposedly you're able to use them at BP, but I've never been successful in doing so.) That saved me twenty cents per gallon. But it's actually much closer to the TJ Maxx than the Marianos--in fact, I didn't even realize there was a gas station here until I was waiting at the light to turn onto Cicero. Mariano's stations seem to be much more common in the suburbs than the city (I'm not sure if there are any within the city limits), so don't forget to use your points if you've got them.
This location has a Stan's Donuts and coffee inside and a Mariano's gas nearby where you can get gas at about costco gas prices. I love this grocery store. It has freshly prepared meals you can take and eat right away, or reheat at home. It also has a huge assortment of items for you to make your own meals with. I believe this may be the largest grocery store I've been to in the area. It seems larger than Jewel, but I may be wrong. Mariano's has great meat! I love the steak, burgers, and even their sausages. I tried their fresh squeezed orange juice, and honestly- Berkots' is better. Regarding prices, this store seems to have some more upscale items and thus more costly. But some regular items are priced well.My boyfriend commented on how he couldn't find any cheap cereal- he eats the knock offs brands and noted how there were some cereals at Mariano's that were $7 (more than he'd ever pay for cereal).Regardless, I think this is a wonderful store.
Restaurantji Recommends
I went to this store just recently to grab a few things and also some food. I would say that the store is clean. I went in there and it was not so busy. Everything is organized, and I literally came here for just a really short time. Even if it is just for a short time, I have seen that the store is well-organized and well-stocked. There is a good variety of choices for anything. I just bought a few things, and with those, I was able to get everything accurately. The service is fine. The staff are nice and helpful. Almost everything about this store is good, except for the prices. I was really surprised by the prices. I bought the thing I needed anyway because I did not want to look for another store or go to another store for it and the prices were really higher than I thought. Their products are really good and of good quality as well, but I would not really suggest this one based on their pricing.
I was a regular customer at this location loved the bakery. I ordered at 6 cakes per year every since Paul and Ashley left this bakery customer service have went down hill. Today a guy by the name of ABE was very unprofessional and unpleasant at this point I will no longer be patronizing this location.
Horrible customer service and misrepresentation of prices:Mariano's had packages of chicken thighs marked with a big yellow sticker with red print-$1.99. I thought this is a great deal. I will grab 2. When checking out I noticed I was charged $6.33 each. When I inquired about it I was told the price was $1.99 PER POUND. When I said the sticker price did not indicate that, the cashier told me that on the back it says this. It was printed very small. Went to customer service desk to inquire about why the huge sticker on the front does not indicate "per pound" and the woman, Vivian, told me that anyone with common sense would look on the back and figure it out. I told her I wanted my $ back, this was a shoddy way to mark packages, and her comments were insulting because as a consumer how am I supposed to know to "look on the back" when it is clearly marked in the front! She stormed off and said she would not wait on me. I had to wait for another person to come and refund my money. Needless to say, Mariano's and Kroger have lost my business. There are too many other grocery stores to bother with this company who treats their customers with such disrespect. Also, Vivian should not be working in customer service if she cannot speak to people respectfully.
Never, ever, go here on a Monday.The aisle and back part of the store are filled with stock and boxes and makes it physically impossible to even get to some areas.The sale prices are always confusing, and I ALWAYS feel like I have to scan my whole receipt before leaving to make sure everything rings up right.Another person mentioned they are frequently out of stuff such as milk. I would agree 100%. There have been more than a few times I have gone in to get organic milk, which I believe has a longer shelf life than regular milk, and none is there.Outside of that, the prices on some items are ridiculously high, the deli always has a wait, (although, I find that the case in most stores, so that one might be me), and the parking lot is an exercise in misery and poor design.
I just remembered that you can have your meats picked and cooked while you wait. Had the black peppered Tuna steak. What’s bad but a little over cooked. Wanted a little pink but since I was on lunch didn’t want to wait.