ordered new tavern style but received a bad thin crust. When tried to call left on hold and finally disconnected. This location does not appreciate loyal customers. Message received.
Atmosphere: 2
Food: 2
Service: 3
christopher gonzalez
So we landed early from O’Hare on Saturday and we were on the way to visit someone, but had left home early so we were starving. Every time we come into the city, we stop at Giordano’s. This location ruined our pizza experience- we ordered tavern style pizza and got brought thin crust, which does not taste good at all. They forgot to make one of our deep dishes, and suddenly we were running late for our visit. Do not recommend this location at all.
Atmosphere: 1
Food: 2
Service: 1
Tenea Head
I ordered the new Tavern Style Pizza from this location, and it was completely inedible. Parts of the pizza were so hard and dry they couldn’t be chewed, the cheese was burnt and stuck to the box, and there was no pizza sauce at all.
When I called to report it, the manager told me, “That’s how we sell it — it’s supposed to be very crispy,” and said I’d have to bring it back for a refund even though it was already late at night. I found that response unhelpful and dismissive.
I’ve enjoyed Giordano’s for years, but this was an awful experience — poor quality and poor customer service. A pizza should be crispy, not burned and moistureless. I expected much better from Giordano’s.
Atmosphere: 3
Food: 1
Service: 1
armida hernandez
I love giordano's. I have been on many locations, even on Florida. The one in Oak Park is okay.
Food: 4
Service: 4
Deborah Shipman
Travelled from Virginia and wanted to try “classic Chicago pie”. Wasn’t disappointed. Learned that the pie took 40 min+ to cook, so we had a quick chicken parmigiana sandwich (perfect). Decided to order the pie anyways, toured the Frank Lloyd studio nearby, then came back to get our food. We’ve had it for two meals, and super delicious! Even cold the crust was amazing. Folks need to stop complaining and just embrace this wonderful regional masterpiece.
Atmosphere: 5
Food: 5
Service: 5
don murray
Good pizza
Atmosphere: 1
Food: 5
Service: 5
Hector Santiago
Great selections awesome staff reasonably priced
Atmosphere: 5
Food: 5
Service: 5
Rohan Winston
The appetizers were portioned well.
Erika Gal
Great service and food was what you expect from Giodano's, delicious!
The pizza itself is great but expect to wait 40 mins minimum even if there's no one else in the restaurant. This is just the time it takes to make the pizza, so it is what it is. Just passing the word along...I still recommend this location over one downtown as the wait for the food alone will be doubled or tripled due to the crowds.
Food: 5
La Le
My deep dish pizza was wrong. I didn’t bother to ask them to fix it because I didn’t want to wait another 30-45 mins for them to fix. When the check came out, I insert my card to pay and put in 50% for tip. Something was wrong with the card machine and waiter accused me for not having “enough money” on the card because the machine only charged for the tip and not my check. i still gave him my card bc i understand tech issues but he still proceed to argue with me and said it was me “not having money on the card”. same thing happened to the customer next me about the card machine. unprofessional. poor service.
Atmosphere: 3
Food: 2
Service: 1
Jalen Hopson
Our server, Keith was so nice and attentive. Awesome kid.
Atmosphere: 5
Food: 4
Service: 5
Kiera Shantiel
I wish I could give zero stars!!!! People were extremely rude
I Chicago must
Atmosphere: 5
Food: 5
Service: 5
ordered new tavern style but received a bad thin crust. When tried to call left on hold and finally disconnected. This location does not appreciate loyal customers. Message received.
Atmosphere: 2
Food: 2
Service: 3
So we landed early from O’Hare on Saturday and we were on the way to visit someone, but had left home early so we were starving. Every time we come into the city, we stop at Giordano’s. This location ruined our pizza experience- we ordered tavern style pizza and got brought thin crust, which does not taste good at all. They forgot to make one of our deep dishes, and suddenly we were running late for our visit. Do not recommend this location at all.
Atmosphere: 1
Food: 2
Service: 1
I ordered the new Tavern Style Pizza from this location, and it was completely inedible. Parts of the pizza were so hard and dry they couldn’t be chewed, the cheese was burnt and stuck to the box, and there was no pizza sauce at all.
When I called to report it, the manager told me, “That’s how we sell it — it’s supposed to be very crispy,” and said I’d have to bring it back for a refund even though it was already late at night. I found that response unhelpful and dismissive.
I’ve enjoyed Giordano’s for years, but this was an awful experience — poor quality and poor customer service. A pizza should be crispy, not burned and moistureless. I expected much better from Giordano’s.
Atmosphere: 3
Food: 1
Service: 1
I love giordano's. I have been on many locations, even on Florida. The one in Oak Park is okay.
Food: 4
Service: 4
Travelled from Virginia and wanted to try “classic Chicago pie”. Wasn’t disappointed. Learned that the pie took 40 min+ to cook, so we had a quick chicken parmigiana sandwich (perfect). Decided to order the pie anyways, toured the Frank Lloyd studio nearby, then came back to get our food. We’ve had it for two meals, and super delicious! Even cold the crust was amazing. Folks need to stop complaining and just embrace this wonderful regional masterpiece.
Atmosphere: 5
Food: 5
Service: 5
Good pizza
Atmosphere: 1
Food: 5
Service: 5
Great selections awesome staff reasonably priced
Atmosphere: 5
Food: 5
Service: 5
The appetizers were portioned well.
Great service and food was what you expect from Giodano's, delicious!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The pizza itself is great but expect to wait 40 mins minimum even if there's no one else in the restaurant. This is just the time it takes to make the pizza, so it is what it is. Just passing the word along...I still recommend this location over one downtown as the wait for the food alone will be doubled or tripled due to the crowds.
Food: 5
My deep dish pizza was wrong. I didn’t bother to ask them to fix it because I didn’t want to wait another 30-45 mins for them to fix. When the check came out, I insert my card to pay and put in 50% for tip. Something was wrong with the card machine and waiter accused me for not having “enough money” on the card because the machine only charged for the tip and not my check. i still gave him my card bc i understand tech issues but he still proceed to argue with me and said it was me “not having money on the card”. same thing happened to the customer next me about the card machine. unprofessional. poor service.
Atmosphere: 3
Food: 2
Service: 1
Our server, Keith was so nice and attentive. Awesome kid.
Atmosphere: 5
Food: 4
Service: 5
I wish I could give zero stars!!!! People were extremely rude
Good service!
Atmosphere: 5
Food: 5
Service: 5
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