I had a great experience at this store the other week. The staff took time to make sure my order was right, and they did great keeping up the pace while managing many orders. I believe there was a person named Jessica, who made the experience very memorable and great :) She was very sweet
Atmosphere: 5
Food: 5
Service: 5
Tijana Smigic
I am not leaving a review for the food, but for the service. The hostess was extremely unfriendly. We asked for a table outside, and she told us to wait 20–30 minutes, which we did. When we came back, they seated us inside even though that’s not what we requested. We went back to her, but she didn’t care at all, nor did she apologize. She only said that if we wanted outside, we would have to wait even longer. Very unprofessional. We left because we had already wasted enough time and went to another place.
Service: 1
Troy Hernandez
Even during a huge rush,, the team was well put and the customer service was on point!
Shout out to Danaya for putting me on and being amazing
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Dawson
I have literally never left a review in my life…but my family and I unfortunately had a pretty awful experience at this restaurant with its manager on-duty, Tavia. We waited for quite awhile to place our order, which was fine, they were backed up. Finally made it up to the register and waited another 10 minutes to pay. There was confusion and ultimately we had to do two separate transactions because they didn’t ring it up properly..again, totally fine!
I ordered a small sandwich and soup. I took the first couple bites of my prime rib sandwich and the meat was just not good, chewy enough to spit out twice. I brought my sandwich up, waited in line again, notified them, and asked if I could try the chicken salad on white bread instead. Tavia apologized to which I replied “no problem, it happens!”
Got my second sandwich…it came out with a very sad dollop of chicken salad in the middle of wheat bread instead of white bread. It didn’t cover more than 1/3 of the bread. I went back up and kindly asked for the manager, as at this point I just hoped for a refund.
I waited 10 more minutes before asking again to speak with Tavia (she was busy, I understood that.) I showed her my sandwich and asked for a refund rather than trying again. Here her tone changed and she was clearly frustrated with me. She rudely requested the last four digits of the card and was only able to find 1 of the 2 orders we were charged for. She laughs and says to me “So you’re up here complaining again when we didn’t even charge you for it??” I pull up my bank statements and show her that I was charged for it, but there were 2 different transactions (which was only necessary because of a mistake her staff made.) By this point the rest of my family is done eating and my soup has been sitting cold. After she finds the second transaction, Tavia begrudgingly offers me a partial refund for my meal. I explain I’ve been standing at the counter for 20 minutes and didn’t get a chance to eat my soup. She persists that I got the soup I ordered and she’s not going to refund me for it, hands me a receipt as says have a nice day. I asked when I can expect to see a refund and she replied “it’s on the receipt” and walked away.
I expressed that I’ve been nothing but polite throughout this entire experience and given the circumstances and I would appreciate a full refund for my (individual) meal. She argued with me and then walked away again. I was still trying to speak to her and she continued to interrupt me with “HAVE A NICE DAY MA’AM” over and over again.
No one is perfect and accidents happen, especially in food service on a busy Saturday. But I was met with rudeness and profound unprofessionalism. Tavia could have just acknowledged their hiccups and made things right, but she did not.
I would consider giving Potbelly a second chance, but I expect to be refunded for this unpleasant experience.
Date and time of incident: 4/26/25 around 1:30pm Name on card: Judith A Adkins Last 4 digits: 3744
Food: 1
Service: 1
Sara Mason
The staff was so helpful and personable while I stopped in for a quick lunch. They were helpful in every way and even made suggestions to improve our experience.
PM G
We were hesitant to try based on previous reviews by others, but we went ahead and did try. Our sandwiches were great! Delicious. The order taker counter person was great! Personable, friendly, competent. The cashier/veggie line person, not so much. She wasn’t rude, but… not friendly, not attentive…I had to go back to have her add items she forgot to put on the sandwiches. Also, the dining area wasn’t very clean. We had to clean our own table. No one came out to clean tables while we were there. We will visit again when we are back in town.
Gabriel W
This particular Potbelly is terrible. Bad service, inconsistent food, always hot and smoky in side like there is no ventilation, and the staff eats their lunch (from somewhere else) on the counter while making your food. Never any sign of a manager.
Max Koschmann
This place has the most incompetent staff I have ever witnessed. In my professional opinion this location should be closed down and put under investigation seeing as it’s run so poorly.
angelina chamorro
The first Potbelly's I've ever had to leave a bad review on. The service is terrible at this location. I asked for a refund on an item they couldn't make from my online order and it's been over a week that I still have not received it. I called to speak with the manager today and instead of her getting on the phone she had the employee let me know that she definitely sent the refund. they didn't even know my name , my order, or the day I placed the order. For anyone to respond like that is ridiculous.
Nicholas Heitzman
This location is quite possibly the biggest abomination of this sandwich chain anywhere. Every order I have ever placed from this location is wrong and/or late. Do not waste your time thinking about going here. There are many other places nearby that can at least provide the correct product that you spend your money on. I’m literally waiting for this location to be finally shut down so something worthwhile can move in. It’s an actual waste of space.
I’ve given this place two opportunities. DO NOT ORDER FROM HERE. Awful service. I waited for the last 40 minutes for TWO SANDWICHES. Its unreal. Literally how. There isnt even people like that. When they finallt gave me the second sandwich it was the wrong one, they had to make another one. Its simply unreal.
Tom Stamm
To say the customer service tonight was brutal is an understatement. The kid taking orders at the first station was absolutely miserable….like next level hated to be there. Wow it was almost comical how bad it was…except for the $32 tab for 2 sandwiches and 1 regular drinks…absolutely terrible
Sarah Siddiqui
Everyone at this location was kind and rrespectful. My son messed up on giving his order and Patrick had a new sandwich made for him in no time. Really appreciate all their efforts!
Atmosphere: 5
Food: 5
Service: 5
Mat Chin
Garbage portions and no flavor 😂 wouldn’t feed this to my dog
David Stapleton
Disorganized. They do not care. Come if you want to be disregarded.
I had a great experience at this store the other week. The staff took time to make sure my order was right, and they did great keeping up the pace while managing many orders. I believe there was a person named Jessica, who made the experience very memorable and great :) She was very sweet
Atmosphere: 5
Food: 5
Service: 5
I am not leaving a review for the food, but for the service. The hostess was extremely unfriendly. We asked for a table outside, and she told us to wait 20–30 minutes, which we did. When we came back, they seated us inside even though that’s not what we requested. We went back to her, but she didn’t care at all, nor did she apologize. She only said that if we wanted outside, we would have to wait even longer. Very unprofessional. We left because we had already wasted enough time and went to another place.
Service: 1
Even during a huge rush,, the team was well put and the customer service was on point!
Shout out to Danaya for putting me on and being amazing
Atmosphere: 5
Food: 5
Service: 5
I have literally never left a review in my life…but my family and I unfortunately had a pretty awful experience at this restaurant with its manager on-duty, Tavia. We waited for quite awhile to place our order, which was fine, they were backed up. Finally made it up to the register and waited another 10 minutes to pay. There was confusion and ultimately we had to do two separate transactions because they didn’t ring it up properly..again, totally fine!
I ordered a small sandwich and soup. I took the first couple bites of my prime rib sandwich and the meat was just not good, chewy enough to spit out twice. I brought my sandwich up, waited in line again, notified them, and asked if I could try the chicken salad on white bread instead. Tavia apologized to which I replied “no problem, it happens!”
Got my second sandwich…it came out with a very sad dollop of chicken salad in the middle of wheat bread instead of white bread. It didn’t cover more than 1/3 of the bread. I went back up and kindly asked for the manager, as at this point I just hoped for a refund.
I waited 10 more minutes before asking again to speak with Tavia (she was busy, I understood that.) I showed her my sandwich and asked for a refund rather than trying again. Here her tone changed and she was clearly frustrated with me. She rudely requested the last four digits of the card and was only able to find 1 of the 2 orders we were charged for. She laughs and says to me “So you’re up here complaining again when we didn’t even charge you for it??” I pull up my bank statements and show her that I was charged for it, but there were 2 different transactions (which was only necessary because of a mistake her staff made.) By this point the rest of my family is done eating and my soup has been sitting cold. After she finds the second transaction, Tavia begrudgingly offers me a partial refund for my meal. I explain I’ve been standing at the counter for 20 minutes and didn’t get a chance to eat my soup. She persists that I got the soup I ordered and she’s not going to refund me for it, hands me a receipt as says have a nice day. I asked when I can expect to see a refund and she replied “it’s on the receipt” and walked away.
I expressed that I’ve been nothing but polite throughout this entire experience and given the circumstances and I would appreciate a full refund for my (individual) meal. She argued with me and then walked away again. I was still trying to speak to her and she continued to interrupt me with “HAVE A NICE DAY MA’AM” over and over again.
No one is perfect and accidents happen, especially in food service on a busy Saturday. But I was met with rudeness and profound unprofessionalism. Tavia could have just acknowledged their hiccups and made things right, but she did not.
I would consider giving Potbelly a second chance, but I expect to be refunded for this unpleasant experience.
Date and time of incident: 4/26/25 around 1:30pm
Name on card: Judith A Adkins
Last 4 digits: 3744
Food: 1
Service: 1
The staff was so helpful and personable while I stopped in for a quick lunch. They were helpful in every way and even made suggestions to improve our experience.
We were hesitant to try based on previous reviews by others, but we went ahead and did try. Our sandwiches were great! Delicious. The order taker counter person was great! Personable, friendly, competent. The cashier/veggie line person, not so much. She wasn’t rude, but… not friendly, not attentive…I had to go back to have her add items she forgot to put on the sandwiches. Also, the dining area wasn’t very clean. We had to clean our own table. No one came out to clean tables while we were there. We will visit again when we are back in town.
This particular Potbelly is terrible. Bad service, inconsistent food, always hot and smoky in side like there is no ventilation, and the staff eats their lunch (from somewhere else) on the counter while making your food. Never any sign of a manager.
This place has the most incompetent staff I have ever witnessed. In my professional opinion this location should be closed down and put under investigation seeing as it’s run so poorly.
The first Potbelly's I've ever had to leave a bad review on. The service is terrible at this location. I asked for a refund on an item they couldn't make from my online order and it's been over a week that I still have not received it. I called to speak with the manager today and instead of her getting on the phone she had the employee let me know that she definitely sent the refund. they didn't even know my name , my order, or the day I placed the order. For anyone to respond like that is ridiculous.
This location is quite possibly the biggest abomination of this sandwich chain anywhere. Every order I have ever placed from this location is wrong and/or late. Do not waste your time thinking about going here. There are many other places nearby that can at least provide the correct product that you spend your money on. I’m literally waiting for this location to be finally shut down so something worthwhile can move in. It’s an actual waste of space.
Restaurantji Recommends
I’ve given this place two opportunities. DO NOT ORDER FROM HERE. Awful service. I waited for the last 40 minutes for TWO SANDWICHES. Its unreal. Literally how. There isnt even people like that. When they finallt gave me the second sandwich it was the wrong one, they had to make another one. Its simply unreal.
To say the customer service tonight was brutal is an understatement. The kid taking orders at the first station was absolutely miserable….like next level hated to be there. Wow it was almost comical how bad it was…except for the $32 tab for 2 sandwiches and 1 regular drinks…absolutely terrible
Everyone at this location was kind and rrespectful. My son messed up on giving his order and Patrick had a new sandwich made for him in no time. Really appreciate all their efforts!
Atmosphere: 5
Food: 5
Service: 5
Garbage portions and no flavor 😂 wouldn’t feed this to my dog
Disorganized. They do not care. Come if you want to be disregarded.
Atmosphere: 1
Food: 2
Service: 1
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