Ordered through Uber, waited 2 hours until they closed. Then order was cancelled. I do not know who works there, but definetly not the brightest. 2 hours to pack 5 pretzels mission impossible. One driver left, then another was waiting until they closed. They should be taken off Uber. Imagine, you have a desire for a warm chewy pretzel, wait 2 hours with delays, then they close. Then it is 9pm ans most places are closed. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Ken D.
They have a local brick and mortar location in the Orland Park Mall but I am a food truck junkie so that is where I experienced this venue.I have to say to start that their prices are very high. But they make up for that in quality, taste and service. I visited them for the first time at a local bar where they parked the food truck at. It was a cold and rainy day but it didn't stop us. We had great tasting pretzel items and dipping sauce.Good place! Try it!
Cam Brooke
Terrible service, I’m an Uber eats delivery driver & I really wish they would take this place off of the app . The first red flag I encountered while waiting to be taken care of or even acknowledged was the employees gave a customer a receipt with no total on it, she used card payment . She explained to them how was she supposed to know what they charged her, how could she trust that they charged her the amount they were stating was charged with no price on a receipt ? What receipt doesn’t include a total ? That’s literally the purpose a receipt serves ? To show what was purchased & the total .. secondly there was two employees taking one customer at a time . Why does it take two ppl to ring up one customer? Anyways, my pickup order was not ready needless to say . The woman was looking at my phone to put together the order & im not really sure why . They get the orders on their end on a tablet & they’re only able to see any special requests from the customer, not me . She kept asking ME what they ordered as if they didn’t have it right there on the screen . I’m required to verify the order by checking the receipt to the items on my end & I was not given a receipt to verify the items . I asked “is this everything?” She said yes . It was not . My customer was missing an item because of their poor service which resulted in ME getting a bad rating because I couldn’t verify the items correctly . I’ve already contacted Uber about this issue & they resolved it for me however, my point is .. if you can’t handle regular in person customers, then you can’t handle online ordering on top of that . Please just opt out of online orders if you’re incapable of performing the orders properly . It reflects poorly on the delivery drivers when we can’t verify that you packaged all the correct items when given no receipt . This is not a bashful review, just blunt constructive criticism .
The Umbrella Man
Hours do not reflect hours of operation.
Samar Siam
I ordered pretzels and they did not have any??? ?♀️Then she toldme wait 7 minutes.Also they would not let me use my gift card.?????
Ben Franz
They don’t take gift cards?You don’t take Auntie Anne’s Gift Cards?Really?
Ava J.
The food is great as always but the costumer service here can improve a lot the ambiance was okay. The workers are rude, and not polite or friendly.
Tracey Leschin
Has gotten really expensive for a pretzel!
Richard Soko
Bad service
Spencer Northcutt
I have ordered from here several times. I noticed that their pretzel nuggets were never fresh. They are always soggy and cold every single time. If they can’t make fresh pretzels for me the next visit, I will be done. BEWARE!
Ordered through Uber, waited 2 hours until they closed. Then order was cancelled. I do not know who works there, but definetly not the brightest. 2 hours to pack 5 pretzels mission impossible. One driver left, then another was waiting until they closed. They should be taken off Uber. Imagine, you have a desire for a warm chewy pretzel, wait 2 hours with delays, then they close. Then it is 9pm ans most places are closed. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
They have a local brick and mortar location in the Orland Park Mall but I am a food truck junkie so that is where I experienced this venue.I have to say to start that their prices are very high. But they make up for that in quality, taste and service. I visited them for the first time at a local bar where they parked the food truck at. It was a cold and rainy day but it didn't stop us. We had great tasting pretzel items and dipping sauce.Good place! Try it!
Terrible service, I’m an Uber eats delivery driver & I really wish they would take this place off of the app . The first red flag I encountered while waiting to be taken care of or even acknowledged was the employees gave a customer a receipt with no total on it, she used card payment . She explained to them how was she supposed to know what they charged her, how could she trust that they charged her the amount they were stating was charged with no price on a receipt ? What receipt doesn’t include a total ? That’s literally the purpose a receipt serves ? To show what was purchased & the total .. secondly there was two employees taking one customer at a time . Why does it take two ppl to ring up one customer? Anyways, my pickup order was not ready needless to say . The woman was looking at my phone to put together the order & im not really sure why . They get the orders on their end on a tablet & they’re only able to see any special requests from the customer, not me . She kept asking ME what they ordered as if they didn’t have it right there on the screen . I’m required to verify the order by checking the receipt to the items on my end & I was not given a receipt to verify the items . I asked “is this everything?” She said yes . It was not . My customer was missing an item because of their poor service which resulted in ME getting a bad rating because I couldn’t verify the items correctly . I’ve already contacted Uber about this issue & they resolved it for me however, my point is .. if you can’t handle regular in person customers, then you can’t handle online ordering on top of that . Please just opt out of online orders if you’re incapable of performing the orders properly . It reflects poorly on the delivery drivers when we can’t verify that you packaged all the correct items when given no receipt . This is not a bashful review, just blunt constructive criticism .
Hours do not reflect hours of operation.
I ordered pretzels and they did not have any??? ?♀️Then she toldme wait 7 minutes.Also they would not let me use my gift card.?????
They don’t take gift cards?You don’t take Auntie Anne’s Gift Cards?Really?
The food is great as always but the costumer service here can improve a lot the ambiance was okay. The workers are rude, and not polite or friendly.
Has gotten really expensive for a pretzel!
Bad service
I have ordered from here several times. I noticed that their pretzel nuggets were never fresh. They are always soggy and cold every single time. If they can’t make fresh pretzels for me the next visit, I will be done. BEWARE!
Restaurantji Recommends
I came all the way out here for a pretzel and it was Not Soft and fresh like i wanted it be. It wasn’t worth the money at all.
Paid for cheese and never gave it to me plus they close early and never have everything
Fanstasic staff! Muy linda gente y muy amables! Pretzel dogs and cinnamon pretzel was amazing!
App hardly worked
Love it. Hot and fresh if you wait for it.