Buffalo Wild Wings

Ive been to this location a few times but today was honestly the WORST experience I've had in any buffalo wild wings ive ever been to!
They had only one employee in the bar/high table section and he was running around like a mad man with zero help(not his fault and he was doing the best he could). As we walked through to find a table there was maybe 5 or 6 tables that were a disaster and went uncleaned for my whole visit. After waiting over a hour for our 20 wings and fries. I finally asked for a manager 10mins later the food comes out and is cold and dry. Still no manager so I ask again than she finally comes and I explain how disgusting the table are implying the guy needs help when SEVERAL employees walked by the tables and didnt help clean. She said it wasnt their responsibility to clean this area. I wish I got her name because She had such a TERRIBLE attitude. We ended up not wanting to dine at this location anymore and leave. As we are walking out she was badmouthing us to other employees behind the counter. She a very sad excuse for a manager thats forsure! This location should definitely consider her future with the company.

I won't be returning to this location ever again and will tell everyone I know to go else where!

Atmosphere: 1

Food: 1

Service: 1

If I could give this location no stars I would! Worst customer service, management and dirty facility. Showed up and waited a half hour for our order to be taken then waited another hour for our food and when we received it it was cold dry and disgusting. Asked for a manager and it took 15 minutes along with requesting twice. Manager had nothing but an attitude and was extremely difficult to work with.

Atmosphere: 1

Food: 1

Service: 1

I don't usually like to write negative reviews but I have to say my peace as I've been a patron of this specific location for over 20 years.

I have visited this restaurant 4 times over the last 3 months and every time I have come here during this time period, I have encountered some of the absolute worst service I've ever had at this location. I don't know what's going on with the serving staff as of late, but no patron, in any sit-down restaurant should go more than 15 minutes without a server at least coming to check on them to see if anything is needed. Server's should also make you feel comfortable and welcome as long as you're dining. I'm sad to say, I haven't felt this way here in quite some time. The servers I've had made me feel more like a burden than a guest and that really doesn't make for a good dining experience.

Now if the restaurant was understaffed or extremely busy, I can see that being an excuse for the long wait and general downer attitude. Serving is a tough job, you deal with a lot of things other people don't. This wasn't the case in any of these visits and also shouldn't really be my burden to bear as a patron either.

Anyways, I really hope someone at this location sees this. The food truly is still good, and you do get great portion sizes for the money; especially with their promotions, but please, for the love of god, please do something about this serving staff.

Atmosphere: 3

Food: 4

Service: 1

My food was good. My daughter ordered the tacos and was very disappointed. Very dry, no sauce. Excessive cilantro, with stems still on it. It was a slow night and still took 10 mins to get seated
Server was great.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Wings

I love Buffalo Wild Wings and have been to nearly every location from Oakbrook, Willowbrook, Lombard , Chicago ridge etc. and this was the very worst experience the employee staff was great however at a certain time the manger started to take over and he had a nasty cold attitude often scowling behind the counter and on top of that my order had a hair in it!! If I could rate this a zero i would indeed

Got seated, ended up waiting 45min for food to arrive. size of wings were tiny for the amount was paying and coleslaw that came with my wings was horrible.

Terrible customer service. They over charge you and are stingy on their sauces. I have been dealing with this establishment for 4 years and now will be the end of that! Wanted to charge me for extra sauce but yet there wasn’t an option for “extra wet” when placing order online.

The best customer service hands down

I really liked my server she was soo awesome n I forgot her name update so many years later I love this buffalo wild wings won't go to another 1 I've been going here for years practically family

Had a great experience at the Buffalo Wild Wings in Orland!! The food was hot! Our server Amaria and the manager Bob were outstanding! Will definitely visit again

The service was spot on—no issues at all with the servers or employees. They did a great job. The food, however, is a different story. Honestly, just go to Wingstop. The wings here look like something from the dollar store. Instead of proper chicken legs, they’re more like pheasant legs—significantly smaller than expected.

This isn’t some special type of chicken; it feels like a pure scam. Just go to B-Dubs on Tuesdays and Thursdays instead. I bought 120 wings for a group of ten, and somehow, everyone was still hungry after the meal. Even the appetizers were more filling than the wings! Paying $9.99 for mozzarella sticks felt like highway robbery.

I’ve always sided with B-Dubs when it comes to sauces and flavor, but this was a huge letdown. The total bill came out to $247, with a $46 tip—which was well deserved for the great service—but the food? Absolutely not worth it.

Davius was very rude and disrespectful.it was terrible service ,I won’t be coming back there

The food was very good. Generous portions. Our server Amanda was very kind and answered all of our questions

To go order !
No complaints 👍

Food is always excellent. Serving size is worththe price. We had to wait a little bit for our food, but we didn't mind. Our server came to apologize for the delay, but we didn't even noticed the delay. It was a nice touch her engaging with us. Food was hot and spicy. Our server was exceptional. She seated us and was also our server. We went on a Saturday afternoon and it was busy, but not crowded. I wish they had lunch special on weekends.
We will definitely be returning and would definitely recommend.