Very poor quality control at this Orland park location both in terms of the quality of the food and the number of mistakes with my order. Mistakes happen, but to compound this, the drive through cashier working at 11 am on 12/6/25, was extremely rude despite making so many mistakes. Avoid this place, or at least make mobile orders so Dunkin corporate will reimburse you since the management at this location just does not care. Good luck my friends.
Atmosphere: 3
Food: 3
Service: 1
Aimee J.
I will never go to this location again. They charged me one dollar more for less ice, not more ice! That is ridiculous and then the guy had the nerve to say that all the Dunkin’ Donuts are charging one dollar more for LESS ice and he couldn’t really explain why. It’s not like I was asking for more. I went to a couple other Dunkin’ Donuts, and that is simply not true. He lied. He said the rest are charging more for less ice.. Huge rip off and will never go there again! If you want less of something you have to pay for it there??? I understand if you want more of something that there would be an up charge, but they were really rude there and I had to pay more for something that I really shouldn’t have had to. Completely asinine especially when something is too cold and affects your teeth. Never again.
Atmosphere: 1
Food: 1
Service: 1
Jack Robins
Customer service so bad , the lady there was so rude , cold coffee hard donuts not cool.
Atmosphere: 1
Food: 1
Service: 1
Daniel Robert
The worst place ever , there was girl there is so rude. They keep their donuts till next day.
Atmosphere: 1
Food: 1
Service: 1
Massa
Horrible service, worker with black curly hair, pale skin, loud tone working on Tuesdays has a TERRIBLE attitude. The place next door Kumon is for kids. She is supposed to be trained at being patient. Ignores us and leaves us for a quarter of a hour waiting just to sound ANNOYED WITH US. the guy working with her apologized for how she was treating everyone. He should not have to do that. It was around 1:30 this tuesday on July 1st. Unacceptable behavior.
Atmosphere: 1
Food: 1
Service: 1
Ala Liashko
They don’t know how to make cappuccino. It was absolutely no foam on mine. And that’s the reason why i get it because of foam.
Service: 1
P Bernal
SSSSSLLLLLOOOOOWWW. I won't be back. Tuesday 11am should be a 10 minute wait in the drive through. I pre ordered on app. Coffee cold
Food: 4
Service: 1
Amany Elsayed
I went around 1:45 pm . The employee that took the order was so rude ,I ordered signature latte and frozen matcha latte . I want to use my points for one of the drinks , she asked me to see my phone and she clicked so many times after I left the store: I find out that she waste 2000point on one drink, she was supposed to use 500 points only . I was so mad because of the point and the matcha taste horrible. Never ordering from this location again .
Atmosphere: 1
Food: 1
Service: 1
love
most rude and disrespectful service at the drive thru!
Jannah Salameh
Went through the drive thru, didn’t say a word and 2 employees were yelling “What do you want” at me over the speaker while I was trying to order.
I just left the Dunkin’ Donuts drive-through and ordered a medium hot coffee with cream, sugar, and an additional espresso shot. Unfortunately, the coffee was cold by the time I reached my destination, which was only 5 miles away. I paid $5 for a warm coffee, and it’s incredibly frustrating to receive it cold. I’m not driving back to return it, but I wanted to leave this review to warn others about this location. It’s disappointing to pay for something and not get what you ordered. Be cautious when visiting this Dunkin’—check your coffee before leaving!
Service: 1
Kinia Z
Food was not fully cooked.
Food: 1
Katarzyna Kot
How they even stay in business I have no idea. Slowest service i ever encountered. Their expresso machine never works.
Service: 1
Ape
This Dunkin’ has some of the nicest staff . It doesn’t seem to matter what time of day you come , they are always pleasant. Such a nice change from the usual ones I deal with .
Very poor quality control at this Orland park location both in terms of the quality of the food and the number of mistakes with my order. Mistakes happen, but to compound this, the drive through cashier working at 11 am on 12/6/25, was extremely rude despite making so many mistakes. Avoid this place, or at least make mobile orders so Dunkin corporate will reimburse you since the management at this location just does not care. Good luck my friends.
Atmosphere: 3
Food: 3
Service: 1
I will never go to this location again. They charged me one dollar more for less ice, not more ice! That is ridiculous and then the guy had the nerve to say that all the Dunkin’ Donuts are charging one dollar more for LESS ice and he couldn’t really explain why. It’s not like I was asking for more. I went to a couple other Dunkin’ Donuts, and that is simply not true. He lied. He said the rest are charging more for less ice.. Huge rip off and will never go there again! If you want less of something you have to pay for it there??? I understand if you want more of something that there would be an up charge, but they were really rude there and I had to pay more for something that I really shouldn’t have had to. Completely asinine especially when something is too cold and affects your teeth. Never again.
Atmosphere: 1
Food: 1
Service: 1
Customer service so bad , the lady there was so rude , cold coffee hard donuts not cool.
Atmosphere: 1
Food: 1
Service: 1
The worst place ever , there was girl there is so rude. They keep their donuts till next day.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, worker with black curly hair, pale skin, loud tone working on Tuesdays has a TERRIBLE attitude. The place next door Kumon is for kids. She is supposed to be trained at being patient. Ignores us and leaves us for a quarter of a hour waiting just to sound ANNOYED WITH US. the guy working with her apologized for how she was treating everyone. He should not have to do that. It was around 1:30 this tuesday on July 1st. Unacceptable behavior.
Atmosphere: 1
Food: 1
Service: 1
They don’t know how to make cappuccino. It was absolutely no foam on mine. And that’s the reason why i get it because of foam.
Service: 1
SSSSSLLLLLOOOOOWWW. I won't be back. Tuesday 11am should be a 10 minute wait in the drive through. I pre ordered on app. Coffee cold
Food: 4
Service: 1
I went around 1:45 pm . The employee that took the order was so rude ,I ordered signature latte and frozen matcha latte . I want to use my points for one of the drinks , she asked me to see my phone and she clicked so many times after I left the store: I find out that she waste 2000point on one drink, she was supposed to use 500 points only . I was so mad because of the point and the matcha taste horrible. Never ordering from this location again .
Atmosphere: 1
Food: 1
Service: 1
most rude and disrespectful service at the drive thru!
Went through the drive thru, didn’t say a word and 2 employees were yelling “What do you want” at me over the speaker while I was trying to order.
Service: 1
Restaurantji Recommends
Very rude customer service at the drive thru.
I just left the Dunkin’ Donuts drive-through and ordered a medium hot coffee with cream, sugar, and an additional espresso shot. Unfortunately, the coffee was cold by the time I reached my destination, which was only 5 miles away. I paid $5 for a warm coffee, and it’s incredibly frustrating to receive it cold. I’m not driving back to return it, but I wanted to leave this review to warn others about this location. It’s disappointing to pay for something and not get what you ordered. Be cautious when visiting this Dunkin’—check your coffee before leaving!
Service: 1
Food was not fully cooked.
Food: 1
How they even stay in business I have no idea. Slowest service i ever encountered. Their expresso machine never works.
Service: 1
This Dunkin’ has some of the nicest staff . It doesn’t seem to matter what time of day you come , they are always pleasant. Such a nice change from the usual ones I deal with .
Service: 5
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