I found 2 strands of hair in my food!!! I order the SW breakfast burrito for takeout. I am seriously so disappointed. When I took a bite and saw one strand, I was shocked, and then another strand poked out from the side. I immediately spit out my food and threw it away. I would just stick to their protein drinks and over the counter merchandise. Overall the food and variety is okay. It takes a good 10-20 minutes for your food to come out, since there’s only one person working the cafe at a time which is understandable. I would like to suggest 2 workers at a time during one shift and wear a hairnet please! (The picture was taken when I spotted the second strand after taking out the first strand)
Atmosphere: 5
Food: 2
Service: 3
Marlo Hamdan
Life Time Fitness – Orland Park, IL
I was assaulted, mocked, and threatened by 3 different members at this location — and corporate retaliated by terminating my membership without following any proper protocol.
I was a loyal member at Life Time Orland Park for six years. During that time, I experienced multiple incidents of harassment, threats, and even physical assault from other members. I reported everything through the proper channels.
Instead of addressing these serious safety issues, General Manager Diedre Taylor and Babette McGlagen from corporate retaliated against me by terminating my membership with no explanation, no investigation, and no due process. Corporate has ignored both my outreach and that of my attorney.
Things escalated after I formally complained about trainer Ricky Cruz mocking me. Rather than hold him accountable, Diedre Taylor retaliated — and Babette McGlagen finalized my termination in violation of basic protocol and fairness.
Meanwhile, Ricky Cruz continues to act unprofessionally. He has been seen wrestling a woman in her 50s on mats in the middle of the gym. This takes place in full view of members — many of whom are Muslim — and is deeply inappropriate and culturally disrespectful. Life Time management permits this behavior without concern.
This location also misleads members by giving trainers inflated titles like “DPT” or “Corrective Exercise Specialist” to sell expensive training packages, especially to seniors and emotionally vulnerable clients. Most trainers appear to have minimal certifications and rely on generic programs.
Bottom line: I was harassed and assaulted. I spoke up. And I was punished. There is no professionalism, no accountability, and no respect for diverse members at Life Time Orland Park. If you value safety, dignity, or fairness — stay far away from this place. What concerns me most is that I was never contacted or spoken to directly about the incident that led to this decision. No explanation was ever given to me, even after repeated requests, and my attorney’s outreach to corporate has also been ignored.
In my view, this lack of communication and transparency says more about the prejudices of the General Manager than anything I did as a member. I have never violated Life Time’s policies, and yet I was treated unfairly and without due process.
Life Time promotes values of integrity and respect, but my experience has been the opposite. I believe this was an instance of discriminatory treatment, and I want other members and potential members to be aware of how situations like mine are being handled.
Cheeze
Friendly people! Really good service
Atmosphere: 5
Food: 5
Service: 5
Stephanie Morris
Nice experience and very well needed🔥💪
Donna Reed
Friendly staff
And clients, clean, beautiful pools.
Gracefel Valdemoza-Subang
Very clean facility! More than enough machines to work on. Love the sauna. Been a member since 2004.
Anna Gavin
amazing food as usualthe staff , service and each single detail is super wowthank you for great services that you provide for your customers
Susan Balster
I love lifetime fitness it is clean it is sanitized and social distancing and everybody wears mask. all of the instructors are amazing but CC and Cooper are the best. everybody is friendly and nice and it's a really nice place to work out you feel like you're at home.
Bill Gray
Be careful where you walk in the parking lot. Apparently members let their dogs go to the bathroom between the cars.
Debra Johnson
Absolutely Love Lifetime and my CC !!! CC is the best trainer !! And a Sweetie Pie !!
Amazing club! Clean, friendly staff and motivating environment!
Aseel Khatib
Horrible customer service. So unprofessional. They take your money and do absolutely nothing to help you when your car gets randomly hit in THEIR parking lot. Not willing to show you the cameras or help in anyway. General Manager shows no sympathy. Not willing to do anything to help at all. Pick a different, safer, better staffed gym.
Moe Salah
If you want horrible customer service and a business that does not care about their members; this is your place to be! By far the worst run business I have ever come across! Been a member for more then 10 years and have had enough! I have had personal belongings stolen from the locker room, my car in their parking lot was hit, my other vehicle was jumped on last year, my brothers car was broken into, and so much more has happened. The staff wants nothing to do with you and when police ask to see video footage, it’s always the same response “our cameras cannot zoom in.” DO NOT WASTE YOUR TIME HERE!
Mathew J Kline
It’s nice gym but needs to step up there cleaning service. I been to others and they keep there’s clean! And the weights are in order!
I found 2 strands of hair in my food!!! I order the SW breakfast burrito for takeout. I am seriously so disappointed. When I took a bite and saw one strand, I was shocked, and then another strand poked out from the side. I immediately spit out my food and threw it away. I would just stick to their protein drinks and over the counter merchandise. Overall the food and variety is okay. It takes a good 10-20 minutes for your food to come out, since there’s only one person working the cafe at a time which is understandable. I would like to suggest 2 workers at a time during one shift and wear a hairnet please!
(The picture was taken when I spotted the second strand after taking out the first strand)
Atmosphere: 5
Food: 2
Service: 3
Life Time Fitness – Orland Park, IL I was assaulted, mocked, and threatened by 3 different members at this location — and corporate retaliated by terminating my membership without following any proper protocol. I was a loyal member at Life Time Orland Park for six years. During that time, I experienced multiple incidents of harassment, threats, and even physical assault from other members. I reported everything through the proper channels. Instead of addressing these serious safety issues, General Manager Diedre Taylor and Babette McGlagen from corporate retaliated against me by terminating my membership with no explanation, no investigation, and no due process. Corporate has ignored both my outreach and that of my attorney. Things escalated after I formally complained about trainer Ricky Cruz mocking me. Rather than hold him accountable, Diedre Taylor retaliated — and Babette McGlagen finalized my termination in violation of basic protocol and fairness. Meanwhile, Ricky Cruz continues to act unprofessionally. He has been seen wrestling a woman in her 50s on mats in the middle of the gym. This takes place in full view of members — many of whom are Muslim — and is deeply inappropriate and culturally disrespectful. Life Time management permits this behavior without concern. This location also misleads members by giving trainers inflated titles like “DPT” or “Corrective Exercise Specialist” to sell expensive training packages, especially to seniors and emotionally vulnerable clients. Most trainers appear to have minimal certifications and rely on generic programs. Bottom line: I was harassed and assaulted. I spoke up. And I was punished. There is no professionalism, no accountability, and no respect for diverse members at Life Time Orland Park. If you value safety, dignity, or fairness — stay far away from this place. What concerns me most is that I was never contacted or spoken to directly about the incident that led to this decision. No explanation was ever given to me, even after repeated requests, and my attorney’s outreach to corporate has also been ignored. In my view, this lack of communication and transparency says more about the prejudices of the General Manager than anything I did as a member. I have never violated Life Time’s policies, and yet I was treated unfairly and without due process. Life Time promotes values of integrity and respect, but my experience has been the opposite. I believe this was an instance of discriminatory treatment, and I want other members and potential members to be aware of how situations like mine are being handled.
Friendly people! Really good service
Atmosphere: 5
Food: 5
Service: 5
Nice experience and very well needed🔥💪
Friendly staff And clients, clean, beautiful pools.
Very clean facility! More than enough machines to work on. Love the sauna. Been a member since 2004.
amazing food as usualthe staff , service and each single detail is super wowthank you for great services that you provide for your customers
I love lifetime fitness it is clean it is sanitized and social distancing and everybody wears mask. all of the instructors are amazing but CC and Cooper are the best. everybody is friendly and nice and it's a really nice place to work out you feel like you're at home.
Be careful where you walk in the parking lot. Apparently members let their dogs go to the bathroom between the cars.
Absolutely Love Lifetime and my CC !!! CC is the best trainer !! And a Sweetie Pie !!
Restaurantji Recommends
Great facility & professional staff.
Amazing club! Clean, friendly staff and motivating environment!
Horrible customer service. So unprofessional. They take your money and do absolutely nothing to help you when your car gets randomly hit in THEIR parking lot. Not willing to show you the cameras or help in anyway. General Manager shows no sympathy. Not willing to do anything to help at all. Pick a different, safer, better staffed gym.
If you want horrible customer service and a business that does not care about their members; this is your place to be! By far the worst run business I have ever come across! Been a member for more then 10 years and have had enough! I have had personal belongings stolen from the locker room, my car in their parking lot was hit, my other vehicle was jumped on last year, my brothers car was broken into, and so much more has happened. The staff wants nothing to do with you and when police ask to see video footage, it’s always the same response “our cameras cannot zoom in.” DO NOT WASTE YOUR TIME HERE!
It’s nice gym but needs to step up there cleaning service. I been to others and they keep there’s clean! And the weights are in order!
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