Red Robin Gourmet Burgers and Brews

Dylan the host is the best. He's such an enthusiastic young man and I hope & pray he goes far in life ♥️

I want to start by saying this wasn't going to be a review, but the email survey they sent had a 1200 character limit and asked for receipt details, days after I had dined and therefore no longer had the receipt..

First and foremost, our server was friendly and seemed genuinely busy so I do not blame her for the issues.

We were seated immediately, however we waited at least 30 minutes for our entrees, probably longer. The fries tasted stale, like they had been reheated. I ordered the garlic fries but without asking was served a refill of the regular fries, not to mention they were mostly small bits and pieces. It was pretty sad looking. I tried them anyway and noticed the stale texture more since they weren't soaked in the garlic butter. I made a comment to my friend who also said their fries were gross. They refused to eat the fries they were served.

The table was tacky to the touch. Not quite sticky...just tacky..like the finish was failing. This made our glasses stick to the table as we grabbed them, increasing the risk of a tip/spill.

The burgers tasted good but the meat was questionable. It's hard to describe but the color was just not right. The cooked portion was very gray and the pink portion was the wrong shade of pink. Way too dull. Gave the impression that the meat was not fresh at all.

Finally, I noticed my bill was way too high so I expanded it to see what cost so much and noticed an item I didn't order. The server took it off without hesitation, which was nice. But really added to the overall negative experience.

Based on my experience here, I don't anticipate coming back to this location. Which is unfortunate because it's the closest Red Robin and I honestly think this chain has the greatest potential to compete with Chilis for my dining dollars. But the prices were too high vs what I spend at Chilis and the experience was very off.

All this said, I am not a picky person. I'm a Google local guide with hundreds of reviews posted, and the vast majority of those reviews are 5 star. I don't like to nit pick or complain. However, there were just too many issues with this visit to stay silent. I believe in constructive criticism that can help a place improve their product or process so that future visits can be a 5 star experience. I hope this review helps in that endeavor. If I end up back out here it will likely be because my kids enjoy the bottomless options on the kids menu. I promise to take photos next time to help better convey some of the issues I noted. I was in a hurry this time due to the long wait for food.

Atmosphere: 3

Food: 2

Service: 4

Went for Veteran's Day. There was a constant wait for seating. Yet there were 6-10 empty tables the entire time we ate. Otherwise enjoyed it.

Atmosphere: 4

Food: 4

Service: 3

Nice place 👌

Atmosphere: 4

Food: 4

Service: 4

Placing an order for carry out is a pain. All you get is Ai and it constantly has problems with order placement. It took a long time to get a real person to answer the phone so we could order our food.

Atmosphere: 3

Food: 4

Service: 2

Enjoyed the food here. The turkey burger was juicy and delicious. The pretzel bites were good too.

Atmosphere: 4

Food: 5

Service: 5

Good food

Atmosphere: 5

Food: 5

Service: 5

I love this place! Great food and drinks. Great staff too.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Whiskey River BBQ Chicken Sandwich, Towering Onion Rings, Royal Red Robin Burger, House-Battered Fish \u0026 Chips, Donuts

Fast friendly service good food great atmosphere overall a good experience and a good meal reasonably priced food and beverages

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Robin Gourmet Cheeseburger, Towering Onion Rings

At first we had a issue with our food. The manager Marie came and sat at the table to here our concern and when I tell you she explain how she has taking over the restaurant and how it is under going changes.She show that she was concern about the feedback from customer. I will come back.

Atmosphere: 5

Food: 4

Service: 4

Terrible experience waited for a waitress for 20 minutes and finally left after being told one might be with us shortly ... Person who sat us wreaked of Marijuana and body odor.... Table was so sticky had to take out baby wipes to wipe it off ....Was only maybe 5 other tables in the whole restaurant so not busy at all .....

Atmosphere: 1

Food: 1

Service: 1

Yum! Went for my mom's 80th and she loved it. Great fries!

Atmosphere: 4

Food: 5

Service: 4

Their desserts taste homemade and comforting.

First time for my daughter. She loved it.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Robin Gourmet Cheeseburger

From the moment we entered the building until we left, had a great time. Staff was very friendly and food was delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Robin Gourmet Cheeseburger, Fries, Tavern Burger and Bottomless Fries, Royal Red Robin Burger