Red Robin Gourmet Burgers and Brews

When my associate and I dined in at U.S route 45 la grange road Red Robin
I Had a very unsatisfactory and substandard experience with both the Service and Food Quality
When we were seated my associate and I waited an excruciating Twenty-Five minutes for a server to finally to bring us our Refreshments
Then my associate and I submitted our request for our Cuisine in which we did not receive in a timely manner upon request for fulfillment of bottomless Garlic French Fries we where met with remarks of untimely service (humorously)
In conclusion following an unpleasant dinning experience we shan’t return to this establishment

Atmosphere: 1

Food: 1

Service: 1

Burgers are good but seem to have gotten smaller.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Wings, Onion Ring Tower, Buzz-Style Clucks & Fries, Fries, Whiskey Burger

The food was cold, and the server was awful. and on one of the coldest days, the heat was working correctly

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fries

Was told to wait 15 minutes to be seated since the waiters were on break. Once seated it took long to get served and the food was cold. Never again to that restaurant.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fish and Chips

We had an incredible experience at Red Robin! The food was absolutely delicious—every single part of our order was perfect. But what truly made our visit unforgettable was the service. Payton, our server, was phenomenal! Sweet, welcoming, and so knowledgeable, she went above and beyond to make sure everything was just right. Her patience and attention to detail were unmatched. This was hands down the best service we’ve ever had. Can’t wait to come back! Thank you, Payton!! P.s. you should be promoted to customer service trainer!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Ring Tower, Fries, Bacon Cheeseburger, Tavern Burger and Bottomless Fries, Royal Red Robin Burger, Burger, Whiskey Burger, Garlic Fries

Gods spot for cold beer, onion ring tower and burgers. Their royal Red Robin burger is good and every time I got one it always arrived with perfectly made sunny side up egg. The bottomless fries are a great plus when coming in super hungry. Each time I visited this location the staff was always very pleasant and attentive.
The restaurant is fairly big and the dining tables are good size so you don’t feel like you don’t have space when dinning with others. There is also a bar with individual stools and high tops offering an array of full liquor drinks

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Onion Ring Tower, Fries, Tavern Burger and Bottomless Fries, Royal Red Robin Burger, Burger

Love the establishment had a wonderful vibe when I walked in the service was great.

Kid-friendliness: Have games on the tablets for the kids to play on

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Wings, Onion Ring Tower, Chocolate Cake, Fries, Bacon Cheeseburger, Royal Red Robin Burger, Burger, Fish and Chips

Good server. The burger was good.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Fries, Burger

Great service. One of our 2 fav locations - the manager is a sweetheart

Atmosphere: 5

Food: 5

Service: 5

Really great service from our server Angie, and the manager was so kind and wonderful!! I am 9 months pregnant, getting ready to have my baby any day now, and was having trouble fitting into the small space at the first table the hostess seated us at. The manager immediately recognized this without me even saying anything, and promptly moved us to a much more comfortable spot for me to sit in. Thank you so much, this was very much appreciated! The service was just really great all around, and we would come back again. 🙏

Atmosphere: 5

Food: 4

Service: 5

First I want to thank the establishment for honoring veterans on Veterans Day. I believe no veteran should ever go hungry. Margo was absolutely phenomenal. She was holding down the entire bar section by herself when I first arrived. She maintained a positive attitude and was still friendly and courteous. Thank you Margo and all the staff who came to work on one of their most busiest days to serve Veterans. Thank you for your support.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tavern Burger and Bottomless Fries

Love them fries

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burger

Party of 2 was promptly seated, but our server never showed up to offer drinks or take an order. They do have a little screen for ordering simple items, but all the options to buy were grayed out for some reason. We ended up leaving after no one spoke to us for 30 minutes.

Atmosphere: 3

Food: 1

Service: 1

Updated review.
Oct 10, 2024. My family of 14 came here at 815pm after another restaurant said they wouldn't accommodate us. We called Red Robin and they said no problem. They had our table and seats ready when we arrived. We didn't know they closed at 9, and you could not tell by the great service we received. The waitress and cook were very accommodating. The food was on point! And we never felt rushed even though they were closing. It meant alot to us, as part of our family was from out of state that we don't see often. 5 out of 5.

Waitress was rude. She stood at one end of the table and reached over everyone food to pass and have us pass food to each other. We ordered our burgers well done and they came out medium. Food tasted ok.

Atmosphere: 4

Food: 5

Service: 5

Food was cold when it got to the table. Waitress said it was her first day so I believe it was so busy she got overwhelmed

Atmosphere: 4

Food: 4

Service: 4